25 years experience in Information Technology supporting Business Intelligence, Proprietary Banking Systems, Customer Relationship Management, Knowledge Management, Quality and Compliance initiatives.
Familiarity with banking, health care, financial, manufacturing and logistics industries.
Proficient Project Manager who has successfully managed multiple projects and programs simultaneously.
Specialize in Change Management and the adoption of a continuous process improvement culture.
Successful balance of business and technology skills, with an emphasis on translating business needs into technical requirements leveraging people, process, and technology.
Skilled software trainer with experience in both instructional design and execution. Conducted over 100 training courses in person and over the internet. Proficient in Microsoft Office Suite.
Work Experience
Confidential
Managed work for Business Intelligence team including ETL and WebFOCUS report development via i-Serve ticketing system.
Responsible for the coordination of reporting for the Evavi Order Management and Reverse Logistics migrations.
Oversaw creation of QA test plans, scripts and tracking results.
In charge of SOX compliance for Business Intelligence team.
Provided system administration for WebFOCUS, an internet based reporting application.
Served as Test Architect responsible for developing test strategy and management of System Integration and User Acceptance testing for Evavi, WebFOCUS and Oracle Data Warehouse.
Served as Test Architect responsible for developing test strategy and management of System Integration and User Acceptance testing for Evavi, a proprietary web based Order Management System.
Project Manager for implementation of a new Business Intelligence solution and User Acceptance testing for both WebFOCUS solution and Oracle Data Warehouse.
Confidential Lead Business Analyst for the QUEST program, a group of multiple IT projects initiating Eclipsys software functionality for Clinical Documentation, Orders and Pharmacy. Responsible for work flow development and requirements gathering for the clinical document applications. Assisted PMO to oversee software releases and activation to three locations in Indianapolis, Carmel and Kokomo.
Confidential - Business Analyst for the Long- Confidential Created 18 training manuals for AS400 policy maintenance for 100,000 insured to select new options for Florida policy benefits. Led training classes for 80 permanent and temporary staff to change existing policies to the new options.
Confidential Business Analysis Long-T Confidential Completed 20 training manuals for manual assembly of policies. This initiative was to assemble base policy forms for 200,000 insured for scanning into the archiving system. Interviewed and selected temporary staff, trained permanent and temporary staff of 70 in LTC policy assembly for 6 unique companies and oversaw completion of policy assembly and scanning.
Confidential Overall management and implementation of Knowledge Management solutions. Designed, developed, trained and implemented QuickPlaces. Provided overall Quality Assurance for all QuickPlace creation.
Trained 100 users on the use of SameTime Connect, QuickPlace and Lotus eMeetings.
Served as interim Business Director for Professional Career Academy's short term training facility.
Developed MS Access database to manage student, course, and financial information.
Managed general ledger, accounts payable and receivable, student records, and state accreditations.
Initiated new contacts for funding institutions.
Provided oversight for Administrative Assistance and Medical Billing courses.
Successfully managed 14 Project Managers responsible for client software installations for in house and ASP Credit Unions.
Increased and maintained customer satisfaction rating from 2.6 to 3.7 out of 4.0 points.
Increased monthly department project completion by 150 using existing staff.
Oversaw the installation of add-on modules, new product delivery, relationship managers and client training.
Created 3-year strategic plan to align department with company goals. Designed, developed and implemented Project Management training including the creation of Quality Assurance standards for the Conversion staff.
Created and delivered Project Management training courses including Quality Assurance standards for the Conversion staff. Trained course trainers and rolled out to 145 employees.
Initiated employee survey with external vendors. Created employee focus groups to address employee concerns. Achieved 100 employee participation.
Managed consulting reviews and follow-up for highly visible clients.
Established and managed a start up retail Garden Shop in Fishers, Indiana. Selected and maintained vendor relationships, implemented credit card software, managed staff and reported financials to company president.
Lead Trainer for BusinessObjects, a report writing tool.
Confidential - Project Manager overseeing 20 consultants for a Y2K project to insure uninterrupted use of the FOCUS software programs.
Confidential Converted and trained client in new Accounts Payable and General Ledger system.
Privacy Policy
