PROFESSIONAL SUMMARY

• 14+ years of total IT Software Services (Management, Development & Quality Management
• 6+ years of experience in Project Management/Development/maintenance/QA/Release of the software for various applications
• Expertise in Project Management/PMO/Release/Change Management/Vendor Management, Resource Management, Quality Management, Data Migration/Modernization
• Managing various projects from Project Planning, Release Management, Risk Management
• Work as a Scrum Master for present org. with help of JIRA to drive project in timely manner
• Experience in Project Management with various projects such as Digital Media, BSC, Product Factory & Policy WorkStation, Company Securities Master, Ecommerce, Fourth Hospitality (POS), Check Safety First, SCIENTIA etc.,
• Worked on various applications like SaaS, ERP,SAP CRM, Salesforce, CPQ, Siebel 8.0 CRM, Dot Net, Oracle Form, JAVA
• Used various tools like JIRA (SCRUM), TFS, Jenkins, Git, Github, CLARIZEN, MPP, Quality Centre, Test Director, Clear Quest, VSTS, VSS.10,000ft, SharePoint, Confluence, ALM, Rational Suite, Quick Base, Zoho
• Dynamic team player able to multitask, high energy level, strong work ethics, committed to results, and adept at working with time deadlines.
• Worked with various methodologies like Water - Fall, Agile, Repetitive, V-Model

TECHNICAL SKILLS

Project Management Tool: MPP, Clarizen, Sales Force, 10,000ft, JIRA & Confluence

Configuration Management Tool: Share Point, Clear Quest, VSS, Clarizen, Clearcase, Quickbase etc.

Testing Tools worked on: Load Runner 11.0, Win runner (7.6), Vermont high-test tool

Test Management Tool: Quality Centre, RQM, Test Director 9.2, JIRA, Clarizen

Programming Languages exposed to: C, C++, Dot Net & Java, VB, SQL, Oracle, SaaSBug Tracking Tools Clear Quest, PBN, PVCS, QC & Bugzilla, Clarizen.

Databases: Oracle 9i, MS Access, SQL Server

OS: Windows 7, Vista, 9x, NT, XP, 2000

Protocols worked on: SIP, DB2 CLI for Siebel, SCN for SAP and SS7Process

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager (Business Analyst)

Responsibilities:

• Partner with business managers and process owners to identify opportunities for process and system improvements, including initial development of business cases and scoping of projects
• Developed project strategies and plans, and identify the methods (waterfall, agile, etc...) and tools required for the project
• Created and maintained Project plan that communicates & delegates tasks, establishes milestone dates, provides and updates status, and manages resource allocations.
• Proficient in the entire SDLC lifecycle and familiar with iterative/ agile development
• Managed projects in Waterfall methodologies, from inception till delivery, on schedule and within budget, meeting client’s quality expectations
• Managed change control though out organizational level and coordinated with stakeholder, Business and various vendor during implementation.
• Plan was to migrate old out of shelf application migrate to Dot-net with advance functionality.
• Collected information AS-IS process flow and converting/suggesting TO-BE Process flow for new system.
• Analysed and understood business needs, objectives and constraints and accordingly plan, design and propose solutions
• Documented existing workflows, business rules, system functions and processes in parallel with design and development team.
• Developed schedules and establish priorities with the guidance of LADBS stakeholders.
• Coordinated meeting with end users to collect requirements and with development team regarding key enhancements.
• Experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions
• Implemented Single Sign on for LADBS portal/site for 23 different department
• Collected feedback from end-users, understand root cause for lack of adoption of key processes, and collaborate with system administrators and vendors to implement enhancements (features and/or processes) that will scale our operations
• Partnered with business planning and accounting to ensure that project plan templates enable reliable forecasting of recognized revenue and software capitalization
• Developed and implemented programs to evangelize and drive lean project/process management capability tied to The LADBS Way operating model and drive global adoption of new concept
• Collected feedback from end-users, understand root cause for lack of adoption of key processes, and collaborate with system administrators and vendors to implement enhancements (features and/or processes) that will scale our operations
• Prepared reports for upper management on status of projects/product portfolios, including baseline and cost variance projections
• Ensured projects pipelines are up-to-date at each capacity planning meeting
• Prepared reports for upper management on status of projects/product portfolios, including baseline and cost variance projections
• Deployment of client instance in various environments (Ops QA, Prod Test, staging and Production)Coordinated all deployment activities and ensure each release is deployed on time and with quality.
• Identified release risks and mitigate each risk by facilitating issue resolution
• Lead Branch Management meeting between Product and Operation team(Reverse & Forward Integration and conflict resolution)
• Developed and managed Product test plan, Test Strategy, Testing Timeline for product and operation respectively
• Daily/Weekly Bridge call with Data Ops, Cloud Ops, App Support, DB tableau, QA for minor Release with reference to Change Request’s, Software Update, and Environment Refresh
• Weekly Bridge call with business Analyst, Solution Architect, Product/Dev team and QA to follow up on progress of Major Release with reference to SOW based on Product Road Map.
• Focused & goal oriented: All projects need to complete in short amounts of time. Hence I help keep team motivated for tight deadline and timeframes and keep them focused on attaining their goals. Also responsible for keeping these goals clear and visible to teams. This may involve frequent “check-ins” and meetings, and daily stand-up’s
• Strong expertise in developing schedules, managing resource utilization, documenting business and system requirements and relaying development progress to client stakeholders.
• Strong experience managing projects along the System Development Life Cycle (SDLC).
• High proficiency with MS Office Suite products such as Microsoft Project.
• Familiarity with workflow management systems.
• Excellent written, communication, presentation and organizational skills,
• Works effectively in a team environment, good customer service skills, and, has the ability to manage multiple tasks to completion with established deadlines.

Confidential, CA

Project Manager (BA & Operation)

Technologies: Java, J2EE, Rabbit MQ, Elasticache, Clarizen, 10000ft Tool, Salesforce.com (CRM), CPQ, JIRA, Confluence, PHP, Jenkins, Git, Github, Microsoft Console Platform

Key Responsibilities:

• Partner with functional leads to consistently deliver complex and time-critical client projects/programs within budget, using best-in-class project plans, resource planning and time tracking
• Developed and implemented programs to evangelize and drive lean project/process management capability tied to The Confidential Way operating model and drive global adoption of Clarizen
• Collected feedback from end-users, understand root cause for lack of adoption of key processes, and collaborate with system administrators and vendors to implement enhancements (features and/or processes) that will scale our operations
• Prepared reports for upper management on status of projects/product portfolios, including baseline and cost variance projections
• Prepared & Publish Road Map of release windows and cycles across a portfolio
• Participated in CAB meetings to discuss release scope and/or roadblocks
• Managed risks and resolves issues that affect release scope, schedule and quality
• Measured and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Communicated all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Communicated release details and schedules to the Business as required
• Negotiate, planned and managed all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintained the release schedule for all core services and ensure alignment across key partners and vendors.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Maintained a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Continually work towards making improvements in the release process
• Coordinated release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Created strategies for risk mitigation and contingency planning on an as-needed basis
• Initiated Change Control Board (CCB) meeting for Different Functional and Stakeholder
• Daily Bug Triaging and Defect Management Process call with India team
• Focused & goal oriented: All projects need to complete in short amounts of time. Hence I help keep team motivated for tight deadline and timeframes and keep them focused on attaining their goals. Also responsible for keeping these goals clear and visible to teams. This may involve frequent “check-ins” and meetings, and daily stand-up’s