Career Summary

• I am looking for a role in managing accounts and programs with the goal of client satisfaction and business growth.
• I am a hard working, decisive, process oriented and result focused IT professional and have 7 years of experience in Program Management and 11 years of Project Test Management experience with last 9 years in American Express. I have a background in Mainframe and I have managed projects both in Waterfall and Agile methodologies following SDLC.
• I am a Senior Project Manager with 17.5 years of combined IT Industry and Business Management experience in Banking Credit Card, Insurance, Healthcare and Retail domain with key emphasis on Program Management, Project Management Test Management.
• I am looking forward to opportunities where I can support current business development and/or develop new business
• I would be actively engaged in the company's growth by working side by side with other Sr. Leaders at a Strategy level coming up with ideas and solutions from my past experience and practical knowledge and generating revenues
• I would also engage myself at a tactical level supporting the teams in implementing the strategy to achieve the defined goal

Professional Achievements

• As a Program Manager, I have led to the growth of TCOE Program in American Express from a small 5 member team to a strong 31 members in a span of little less than 2 years, managing a revenue of around USD 2.1 million, and an average of 160 projects annually across India and USA
• I have worked on various proposals related to testing am playing a key role as Consultant. I have partnered with internal teams to come up with various proposals and initiatives with the goal to streamline existing processes and bringing in effectiveness in project delivery. This includes Engagement Process, 24x7 Support, Testing Process Tools, Capacity Planning, Roles responsibilities, Knowledge Management and Testing RACI
• I have successfully delivered projects for clients like American Express, Aetna Healthcare, North Western Mutual Insurance, managing end to end having budget from USD 100K to over USD 2.1 million with multiple teams involved including external vendors, Business Partners, Compliance, Legal and technology teams
• I have delivered quite a few high visibility and technically complex projects with zero defects following Global Delivery model with resources spanning across India, Canada and USA while working for my client North Western Mutual
• I have also delivered 2 core value adds within American Express 'Automated Regression suite' and 'Test Data repository' resulting in greater efficiency and reduction in testing timeline

Project Skills

• Business Development - Client discussion, RFI, POV, Proposals Testing proposal for TCOE and Travels
• Program Management Managed testing program with 31 members in it, spread across 7 applications within Amex. Also currently managing GRF program within ARC
• Portfolio Operations Performing PMO activities for the client. I have handled billing, resourcing, SOW, invoicing, on boarding, time sheet entry and related reporting
• Project Management Since 2003 with NML client delivering defect free projects before moving on to AETNA and then to American Express Mobile, MIBI in Travels
• Test Management In AMEX while managing TCOE, eStatement MYCA and GRF. Prior to that, I was supporting testing for AETNA
• Production Support This was NML Commission system providing round the clock support
• People Management Managing resources for both in projects and also for my company
• Managing Relationships with Business Partners and Stakeholders for all the projects and programs especially in TCOE and MIBI in Travels
• Provide Consultation to the client to increase effectiveness in Project delivery This is part of my current role within GRF
• Waterfall Methodology Executed projects following this methodology throughout my career
• Agile Methodology Executed couple of projects in Mobile and Travels while playing the role of Scrum Master
• Risk Management as part of all the projects using Clarity tool and EPIC
• Facilitation/Coordination while interacting with stakeholders, business partners, internal team members and Sr. Leaders
• Knowledge Management Instrumental in laying out strategy as well as working at a tactical level in coming up with the plan on creating knowledge repository in my current assignment. Also created Test Data Repository and Regression Suite as part of this

Technical Skills

• 8 years of Mainframe Experience PLI, SUPRA, COBOL, CICS, MVS, DB2, JCL, Host Explorer, PVCS
• MS Office Suite including MS Project, MS Visio, MS PowerPoint, MS SharePoint
• Project Management Tools like Clarity, EPIC, Project Workbench, Team Workbench
• Hardware - IBM 4690, IBM 4694, PC, 4690 OS, DOS, CBASIC
• Testing Tools like Quality Center 10 and 11.5, Quick Test Pro and complete SDLC Testing processes
• Clarity Project Setup Management, Team Management, Tasks Management, Financial Plans Management, Risk/Issues/Change Management and Clarity Reporting

Work History

Confidential

• Engagement Process
• Development Process standard SDLC
• The Testing Process
• Roles and Responsibilities
• Support Process Testing and Production Support
• Capacity Planning
• Knowledge Management
• System Appreciation Documentation
• Regression Test Suite and LISA Test Conditions

Confidential

• I was managing a very critical project 'Sandbox' which involved creating MicroStrategy Reports as well setting up E1, E2 and E3 Infrastructure for MicroStrategy. I played the role of Scrum Master and performed all Project management activities for GBI/GCST projects while interacting with offshore resources spread across India, Canada and Mexico. My 11 member team comprised of technical resources from IBM, TCS and Amex Employees.
• Apart from delivering the core functionality, I also worked with IBM and Lead Technical Architect and Technical team to setup MicroStrategy Infrastructure starting from procurement to deployment. I Interacted with IBM TE and Sr. leaders to get this infrastructure setup.
• Overall I was also involved in resource management, scheduling work, planning resources, managing testing phases, coordinating with business partners, internal partners, Director and own project team. This project followed Agile Methodology.

Confidential

Project Manager

• I was primarily involved in Program and Project management activities for Mobile and Social Media projects. We successfully delivered Shop Small Ph1 project which had huge timeline challenge. The iOS app helps card members to search Small Businesses in and around a location and also had integration with Social Media sites like Facebook and Twitters to post their pictures and tweet about their experiences.
• I also managed 4 other projects following Agile and Waterfall methodology with Payment Uplift Channel Migration being most critical project. In all my projects, I managed resources across different vendors like CTS, TCS, Infosys and Mindtree and was also involved in Program Management activities as well.

Confidential

Test Manager

• I performed Program and Test Management activities for the projects across MYCA eStatement, OFX, PDF, One Bank and Financial Services applications where testing services were provided. I managed a team of 10 resources from multiple vendors like CTS, TCS, Infosys and CCMO and started this TCOE from 1 person.
• I lead 3 initiatives as part of value add solution to the client to improve effectiveness of project testing which were implemented successfully resulting in faster time to market.
• 1. Creation of Regression Suite
• 2. Automation of Regression Suite
• 3. Test Data Repository

Confidential

Program Manager

• TCOE is a testing initiative providing support to various SDNT applications. I was managing this program within American Express working in the capacity of a Program Manager where I was supporting annually 160 projects on an average across 7 applications across 4 Directors and 1 Vice President. I started the team with small 5 members and grew it to a peak team of 31 members spread across multiple locations in India and USA.

Confidential

Project Manager

I was Project Manager in this portfolio where I handled 2 projects E2E in Communication Utilities with a budget over 1.0 million involving multiple application teams following SDLC methodology.

Confidential

Test Manager

This project involved in providing Test Management support to projects owned by OPEN Technologies within AMEX. Their purpose was to ensure that all these OPEN Technologies projects follow the quality processes and tools. As a Test Manager he managed the testing phases of the projects and brings in clarity and testability in the requirements and ensures that testing continues smoothly and as Project Manager, performed all regular project specific activities for his projects.