• Over 10 years of progressive IT experience with 5 years in Project Management, Business Analysis, System Analysis, Design Development of Web based applications. Excellent experience in Test Management skills test governance skills. Diversified experience in IT Industry who excels at planning and executing IT custom applications, across the entire project lifecycle collaborating with project teams, interfacing with clients and deploying technology to build successful solutions for customers. Also have Agile expertise along with scrum master certification.
• Successfully delivered projects involving the new deal certifications for Credit Cards, Contact Center Capability Services.
• Managed executed various multi-million dollar onshore-offshore model based projects through entire SDLC in all phases of Initiation, Planning, Execution, Monitoring Control, Closure.
• Developed Project Charter, Project Scope Statement, Statement of Work SOW Created Work Break Down Structure WBS to assign resources track progress.
• Proficient in Requirement Gathering, Gap Analysis, Risk Analysis, Feasibility Study, Design Implementation Iterative methodologies
• Effective and timely management of project deliverables minimizing impact to scope and cost.
• Proficient in Managing Risks, Issues and Change Managementprocesses, managing and track project financials
• Adept in managing expectations, organizing conducting UAT, getting requirement product sign off.
• Interacted extensively with very diverse cultural functional teams, both technical as well as non-technical such as Development, Quality Assurance, Engineering, Finance, Legal/Compliance, Customer Support.
• Successfully delivered projects with Offshore - Onsite model.
• Experienced in Client interfacing Vendor Management.
• Expertise in management of project cost budget , time scope. Tracking periodic status reports, meetings, conference calls, etc. Ensure Corporate Model Policy SOX Sarbanes-Oxley compliance

Core Competencies

• Project Management
• Project Coordinator
• Compliance Standards
• Requirements Development
• Test and Documentation

Software Life Cycle

• Regulatory Requirements
• Customer/Vendor Management
• Fraud/Security
• Root Cause Analysis
• Problem Resolutions
• Quality Assurance

Skill set:

Professional Experience:

Confidential

Role: Project Manager / Scrum Master

Responsibilities:

• As a Project Manager, led the efforts of the team to deliver efficiently using Project Management Methodologies
• Responsible for development and management of budgets, determining project scope, liaising between clients and staff throughout software lifecycle, and ensuring objectives are met.
• Responsible through all project phases of Initiation, Planning, Requirement Gathering Analysis, Design, Development, Installation, Testing, Maintenance, Closing.
• Liaison between the technical team and business partners through eliciting requirements and enabling on time delivery.
• Ensured all project objectives were met within scope time and quality standards.
• Used Followed the entire SDLC methodology to execute small enhancement and large integration projects
• Provided End-to-End support for usability issues and critical site problems, as needed.
• Performed risk analysis mitigation using through risk identification, qualitative quantitative risk analysis, risk response planning, risk monitoring control.
• Prepared Project Plan responsible for risk management planning.
• Prioritize tasks, estimate time lines, prepare Work Breakdown Structure WBS , authorize assign tasks track progress, publish status reports, planned deployments, organize conduct UAT to get signoff, etc.
• As a SCRUM Master enforced Time boxes and made SCRUM Artifacts visible to the team at any given point.
• Leading SCRUM Methodology to develop requirements by managing Product Backlog and facilitating SCRUM processes.
• Facilitating Daily Stand up meetings and getting accurate updates for task cards and updating Sprint Burn down Chart
• Compliant in following the process and ensured all project related documents were maintained onto the PPM tool for monthly PMO audits.
• Participated in monthly project review process to ensure adherence to PMO
• Keywords: Project Management MS-Project , Agile Project Management methodologies, PMO Meeting, Gap Analysis, Procurement Management, Contingency and Management Reserve, Tollgate meetings, Agile Earned Value Management, Variance Analysis, On-site Off-shore development Teams, Daily Stand-ups, Burn down charts, Risk/Issue Management, Retrospective meeting, Iterative Incremental development, Monthly billing.

Confidential

Role: Senior Developer

Responsibilities:

• Requirements study and feasibility analysis.
• Involved in the design development of web based client reporting product
• Provide End-to-End support for usability issues and critical site problems,
• Establish appropriate metrics for measuring project success criteria.
• Preparation of Test Plan.
• Review of test case documents, test reports etc
• Identification of Test Cases for Automation
• Effort estimation using the velocity for the resources
• Ensure engagement of support systems, encompassing management reporting, funding approval, and accounting interfaces.
• Active participant in the release planning meeting
• Efforts estimation, Scheduling and Task allocation.
• Weekly and build wise status reports
• Continuous co-ordination with Test Managers on different team activities
• Performed user maintenance User creation/deletion/lockdown/activation/Password management and provided production support.

Confidential

Role: Senior Associate

Responsibilities:

• Analysis of business/user requirements.
• Provides technical assistance in identifying, evaluating and developing cost-effective solutions to meet user requirements
• Enhancing the applications covered in the NA4U North America for you by enhancing their features to cater various business needs.
• Taking the initiative for demand management tasks.
• Designing of components.
• Coding and Testing of components.
• Ensuring implementation of quality process during all the stages.
• Ensuring Documentation of all the phases as per SDF.
• Root cause analysis.
• Solve Application related problems efficiently and provide permanent fixes.
• Documenting new deals, risks and issue involved in the NA4U
• Responsible for resource planning, work assignments and project schedules
• Production and system test on call support

Confidential

Role: Technical Support Engineer,

Responsibilities:

• L2 support providing technical support on HP products Laptops, Desktops etc.
• Troubleshooting the technical difficulties that the customers were encountering was one of the basic responsibilities.
• Creating case numbers for replacement products by collecting customer's credit information in order to set appropriate turnaround time.
• Taking escalations from and helping all FLA's First Level Agents to providing quality customer satisfaction.
• Monitoring Calls and provide Call coaching and Accent training involved in the process to all FLA's.
• Managing the metric and status reports of call volume and average handling time