CAREER SUMMARY

• Highly motivated and customer focused professional with 8 years of proven work experience in project management, including all aspects of process development , product management, planning, execution and risk management.
• Deep but practical knowledge of Agile and Scrum values, principles and practices in leading both on-site and distributed teams towards empowerment, self-organization and high performance delivery, by focusing more on project results rather.
• Strong experience in handling reporting process using different methodologies such as Oracle and ETL functionalities.
• Ability to handle multiple projects in parallel leveraging Scrum of Scrums and great skill at teamwork prioritization and time management
• Experience in project portfolio management, including managing project priority, capacity planning balancing, forecast future workload and staffing levels.
• Utilized MS Project, MS Office, SharePoint, Planview and Project Management Institute PMI methodology to successfully monitor and report project performance and assure collaboration.
• Experience working with multiple technologies and consultants such as BI and Data warehousing.
• Comprehensive knowledge of Software Development Life Cycle SDLC and understanding of phases like Requirements, Analysis/Design, Development and Testing
• Hands-on experience on data analysis techniques like targeting, segmentation, predictive modeling, business and score carding modeling and reporting using ETL process and reports.
• Ability to utilize sophisticated project management tools, such as Gantt charts, PERT charts, variance analysis, schedule management tools, primavera and project estimating tools.
• Strong understanding and exposure to PMBOK concepts and familiarity with Agile/Scrum/waterfall
• Experience in designing and alignment of information technology infrastructure strategy to objectives by using multiple skillset technologies and reporting structure.
• Good understanding of Quality Control and test automation in Agile based CI environments.
• Experienced with Deployments into QA, UAT, and Staging to Production with knowledge on the complete product life cycle
• Good problem solving and communication skills have the ability to work either independently with little or no supervision or as a member of a team.
• Worked on Six sigma methodologies to streamline process and to cost benefit projects
• Handled multiple vendors and coordinated between onshore and offshore teams.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• For this project, I have created a Scrum Project team from the ground up. This team had minimal experience with agile methods. With incremental steps in team development, we are now working on a Scrum project. Using all the Scrum techniques including Sprints Daily Stand up Meetings, Retrospectives, Showcases to the business Demos , development of small piece of software which can be tested in its smallest form, etc. , we have developed a functioning Scrum team. This was the first time that this team and company has implemented agile methodology, which required substantial culture change.
• Conducted the Scrum planning session and sizing for the User Stories
• Experience working with BI/DW consultants and leveraging into requirements.
• Performed deep dive project reviews with various IT and Business delivery teams to identify and resolve common delivery challenges within the Enterprise SDLC and defined a detailed RACI model for all impacted applications and business processes
• Managed issues and contributed to conflict resolution with effective project planning, resource management, risk mitigation and monitoring
• Delivered weekly status reports to business and executive management teams using Business Intelligence reports and analysis.
• Provide planning, direction and leadership to the staff consisting of 13 resources
• Served as a mentor for other project teams and advised on problem-solving tools to guide people, processes and outcomes based on BI and DW based concepts.
• Worked on Business continuity plans, business Impact analysis and prepared risk registers
• Managed Scope, budget and change management process.
• Conducted an assessment of MBTAs web portal for the Offices of the Director and their Partner for external collaboration. The assessment included a catalog of what was created, needs analysis, gap analysis, and recommendations

Confidential

• Created and implemented workflows and systems, designed department policies, and procedures for auto insurance products tailored to Honda Cars
• Contributed to project portfolio management by managing project priorities like scope and deliverables and capacity planning
• Utilized MS Project, MS Office, SharePoint, and Project Management Institute PMI methodology to successfully monitor and report project performance and assure collaboration.
• Contributed to generating 360 million rupees annually and lowered costs by 15 by dealing with forecasting and handling reporting process using different methodologies such as Oracle and ETL functionalities.
• Worked on multiple high priority, complex software development and integration projects in an Agile environment
• Delivered project results predictably on time, on budget, and on quality.
• Facilitated requirements gathering and documentation from business users Coordinated delivery with IT consultants in different verticals such as Data warehousing and ETL methodologies.
• Lead requirements and review sessions with stakeholders in order to provide accurate and detailed project documents and reporting for use in project execution and communications
• Played a significant role in testing. Trained staff in using the applications implemented.

Confidential

• Served as a bridge between the User function and the internal development team as well as offshore vendors, to outline business processes to incorporate them on a technology platform.
• Worked as a Consultant in new system development to ensure that proper controls are included in system design and was a resource in developing Business Intelligence software and usage.
• Worked closely with Field Force teams to understand customer requirements and translated them to business requirements.
• Designed process and system changes for new products like Health insurance Portability and Heart vessel insurance.
• Planned and executed internal control audits of operations, compliance, IT, and finance
• Drafted policies with a focus on wording, schedule, rating, claims, training, support systems, brochures, and marketing
• Conducted business processes on E Circular Portal, a powerful web-based collaboration, communication, and knowledge repository tool followed SDLC process
• Prepared detailed base requirements, process flow documents, and change request documents for Sarbanes Oxley Compliance SOX 404 IT Auditing Process
• Identified and built proactive solutions to alleviate customer pain by making Voice of customer Dashboards.

Confidential

• Analyzed risk management practices by Indian banks
• Analyzed solutions to manage enterprise risk management
• Managed projects that were segmented into Risk Identification, Risk Measurement, Risk Monitoring, Risk Control

Confidential

• Served as underwriter for credit card applications
• Collaborated with Credit Referral Agencies such as Experian, Equifax, Call Credit, HFC, HSBC branches, and the UK Security Department to understand consumer repayment behavior
• Verified documents and checked with credit referral agencies before extending credit
• Hired, managed, and tracked performance of team members
• Participated in the Quality Circles Team to drive quality initiatives within HSBC

Six Sigma Projects

• Managed a project to increase the success rate of credit card applications which reduced application rejection rate by 12
• Managed a project to reduce the turnaround time of credit card applications from 15-25 days to 7-10 days.