SUMMARY

• Solution oriented End to End Confidential Manager with demonstrated delivery experience in leading and managing the projects of various vertical Industry domains such as Energy & Utilities, Telecom, e - commerce, Retail (POS) and Mobile Applications.
• Global management (India, Brazil, USA and Philippines) experience with solid record of building, managing, training, and mentoring high performing Dev, DB, Infra & QA teams with utmost quality and consistent delivery on schedule.
• 6+ years of comprehensive Confidential & program management experience in handling high visibility & business critical development & modernization of projects, ranging from budget of $500K to $4M with the Confidential duration of 4 months to 2 years.
• Extensive experience in converting Confidential ideas into RFI/RFP process, Vendor selection & signing the contract.
• Excellent experience in creating SOW, Defining SLA’s, Confidential Estimation & forecast, Schedule & Milestones, Procurement, other Confidential financials such as budgeting, invoice & Accruals.
• Demonstrated experience and exposure in widely used Confidential management tools like Clarity, MS- Confidential, SharePoint, Visio and MS-Office.
• Have very good People management, customer relationship, good decision making, good communication, interpersonal skills and a Quality negotiator with the Vendors.
• 7+ years of accomplished Quality Assurance experience that includes manual, automation and performance testing and delivered quality products across the technology spectrum.
• Expertise in PMP processes including Scope & Change Management, Time & Cost Management, Quality Management, Risk Management, Communications Management and Integration Management.
• As a Scrum Master, have profound knowledge in Agile Scrum methodology & successfully driven and delivered the cross functional complex projects in the Agile way. Also expertise in other SDLC models
• Comprehensive experience in AMDOCS - Ensemble Billing Suite & SME in Billing & Retail module.
• Efficient in creating Release Dashboard, Burndown charts, Asset reusability. Also expertise in Metrics like Mean time to repair (MTTR), Mean time in bucket (MTIB) and Defect Removal Efficiency (DRE).
• Expertise in Strategic & Operational planning of complex projects, conducted deep dive workshops on Architecture, Infrastructure, IT security, Risk logs, Mitigation & Contingency plans.

TECHNICAL SKILLS

Confidential Management Tools: Oracle Primavera Unifier, Microsoft Confidential, VISIO, MS Office, Clarity & Share point

Programming Languages: HTML, ASP, XML, VB Script, Java Script, Java, Salesforce, SWIFT

Database: MS-Access 2000, MS-SQL Server 7.0, Oracle9i,11g,12c

Agile Tools: Agile Scrum Tool (AST), Rational Team Concert, Kanban Tool, Trello, JIRA

CM & Other Tools: CVS, SVN, Doc share,, Audit Tool, Citrix, Putty, CoreFTP, Mercury Interactive

Test Management & Defect Management: HP - QTP, HP - Load Runner, HP - UFT, HP ALM, TFS, SOAP UI, JIRA, HP ITSM, Rational Test Manager, and Tele logic Change.

Networking: TCP/IP Concepts, OSI layers & Networking Protocols

Operating System: DOS, Windows 9X, 2000, XP, 7, 10, MAC OS, UNIX, iOS & Android

PROFESSIONAL EXPERIENCE

Delivery Manager/Scrum Master

Confidential

Responsibilities:

• Analysis on the Business problem statement and convert it to Solution with strategic ideas.
• Take ownership of the Confidential, identify key stakeholders and kick-off the Confidential formally.
• Provide transformation solutions, Technology Road-map, Alignment of Technology with Business Strategies that leverage Business and Technical Architecture.
• Run scrum meetings and sprint planning for backlog, user stories, releases and product development teams.
• Coordinate demo of solutions deployed during releases, identify and gather approval of core changes that can be implemented for multiple customers.
• Created roll out plan and training plan for users on agile scrum tool and Oracle Primavera Unifier Confidential implementation tool.
• Manage Vendor resources, work closely with Confidential Steering committee and Confidential Team to deliver on plan, On Time and On Budget.
• Responsible for preparing and updating Confidential Milestones, Confidential Status and provide CIO and VP updates.
• Responsible for creating and maintaining the Confidential financials such as budget, forecast, actuals and Accruals.
• Review the Application Architecture and Integration and be a trusted advisor for the Confidential team.
• Facilitate Demo sessions to the Confidential Executives and enhance the confidence level to the customers.
• Responsible for creating the Open position for the Confidential need and conduct quality interviews for staffing.
• Review the complete Deployment activities and do the Orchestration for the Production Go Live.
• Conduct UAT sign off meetings, GO/NOGO meetings and Deployment plan review meetings.
• As a master conductor, provide the complete End to End Production warranty support for the End customers.
• Conduct Sprint and Release Retrospect meetings and do a formal Confidential closure in SharePoint and Unifier.

Lead Business Analyst/ Confidential Manager

Confidential

Responsibilities:

• Work directly with Business Partners/Analysts to determine and translate business requirements into technology solutions and identify key technical deliverables
• Articulate Confidential goals and scope, translate business needs into technical terms, and prepare detailed Work breakdown structures (WBS) and accountability to achieve Confidential milestones.
• Involved in identifying the requirement gaps, Confidential risks, dependencies and proposed the business solutions.
• Conducted brainstorm session of requirements, identification of Confidential risks, dependencies, initiating test case creation, review requirement traceability matrix.
• Work closely with cross-functional Confidential teams located geographically across the globe and manage Confidential teams by creating an encouraging environment to delivery desired results in the most friendly and cost-effective manner.
• Key participation in potentially shippable increment (PSI) meetings and created Product Demo documents.
• Validated all the business requirements are developed and tested before the production deployment.
• Involved in Daily stand up meetings, PSI planning meetings, grooming meetings & Sprint Demo sessions.
• Actively participated in the defect bridges, production hailing bridges, post production support bridges etc.
• Provided post production deployment support and handled issues smartly and ensured quick resolution of the production tickets.
• Oversight of Release close out activities, implement process improvements and standardization across projects.

Delivery Lead/ Confidential Manager

Confidential

Responsibilities:

• Liaison between the application development (Product Owners) teams and Key Stakeholders.
• Define and Realize a Release Strategy - Responsible for Release Planning, Release Plan Change Management, Release build, Release Acceptance, Release Preparation and Release Deployment
• Define and Manage a Release Governance Framework. Coordinate and Manage source code control system - trunk management, branch creation, maintenance, and merging
• Define and Maintain a release communication model, Coordinate offshore work on build and release signoff.
• Release Status reporting and tracking, coordination with teams on deployment and release Acceptance
• Maintained a repository for all release management artifacts
• Monitoring of Issues and Risk in release management
• Responsible for all Change Management activities, to include new business planning, Change Advisory Board (CAB), the production of management information, Request for Changes (RFCs) and a change schedule
• Managed infrastructure upgrades/deployments on various test environments
• Discuss any dependencies or impacts among applications from a release level
• Established user story / requirements documentation standards for business analysts.

Test Manager

Confidential

Responsibilities:

• Participate in all testing phases starting from initiation, planning, design, execution & closure.
• Extensive analysis, preparation and review of Master Test Confidential .
• Participate in Test case review calls and provide feedback.
• Co-ordinate with Development & Release team for timely code drops.
• Mapping of system use cases, supplement requirements, adding files, and exporting requirements and created test sets for all impacted applications.
• Created Test Estimations, Resource assignments, mentoring QA process and tools etc.
• Conduct Confidential level status calls & Client’s weekly status calls.
• Ensure daily targets & Confidential deliverables are met.
• Perform risk analysis and construct contingency & mitigation plans.
• Review of Test Summary Report and Exit review presentation.
• Audit of Test case execution & generate Individual performance reports
• Responsible of ramping up and ramping down of resources for the program
• Coordinating with Offshore & Onsite for status calls, Defect calls and Signoff meetings
• Creation of CIO Weekly Report & Executive Test Summary report

Quality Assurance Lead

Confidential

Responsibilities:

• Analysis of Functional Requirements, Use cases, Process flows, Gap analysis and Change Requests (CR)
• Hosted (ADD) Walk through, TR/TC Walk through and signoffs from Business.
• Created Test strategy, Test Plan document and Test Estimation
• Created and reviewed Test cases, Regression Bed Cleanup, Data Setup Audit of TC execution & Defect.
• Performed content testing through Content Management System (CMS) and also reviewed UI Testing results.
• Reviewed Automation of scripts through ART V3 framework and Execution of Scripts using QTP
• Execution of the Regression test scripts in QTP, log defects and track to closure.
• Preparation of billing calendar, Ran Billing Batch jobs & EOD jobs on Unix Environment for various Billing Cycles.
• Quality Audit check on defect logging, execution and documentation.
• CIO calls input and preparation of Release Dashboard to Confidential Executives.
• Preparation of weekly test summary report, defect report, production support summary report etc.,
• Root Cause Analysis (RCA) on defects found on UAT & eradicated for the launch.
• Creating Ramp up plan for new joiners in the Confidential and provided Training to ramp up the team.

Test Engineer

Confidential

Responsibilities:

• Understanding the end-to-end functions of the Confidential, preparation of test cases and test data.
• Execution of the test case, capture test results, performed regression testing and identified defects.
• Performed Boundary Value Analysis and Equivalence class partitioning.
• Preparation of test report, defect report and attended Confidential Meetings.