SUMMARY

• Project/Program Manager Professional with 12+ years of IT experience in areas of local and Global Delivery.
• Extensive knowledge and experience in Agile (SCRUM) and traditional SDLC Project management methodologies
• Managed Projects on Data warehouse (DWH), Data Masking, Data Security, Data Migration
• Extensive experience in managing Upgrade projects (HP QC to ALM, Portal upgrade)
• Experience in managing test Automation projects Functional and Performance
• Experience in define and integrate the Testing schedules across multiple projects and multiple releases.
• Expertise in Test Planning, defining goals, scope, approach, estimations and task planning
• Experience in manage project milestones, schedules, resource allocations and project risks.
• Experience in MS Visio, MS office tools and Clarity Portfolio management.
• Extensive Knowledge on managing activities, work product repository, generating reports.. using Team Foundation Server (TFS)
• Managed projects in multi - vendor environment, with emphasis on communication and collaboration in delivery
• Experience in managing multiple projects simultaneously/parallel
• Experience in managing Production Incident, Issue, Problems and Service Requests
• Experience in facilitating Release planning meetings, Sprint Planning meetings, Daily standup scrum meetings, Sprint Review meetings, sprint retrospective meetings, Sprint Demo’s
• Experience in Managing Onsite and Offshore model
• Expert in MS Project, MS office tools, create & manage Project plans and create status reports and Dashboards
• Knowledge on Mobile Application Development and Testing
• Experience in Managing Multiple projects and large scale projects
• Expertise in Waterfall and Agile Methodologies
• Experience in Vendor Management, managing Implementation projects and using project management methodologies and tools.
• Experience in Building Client relationships and team coordination.
• Participate and represent team on the Director & Managers meetings
• Worked as a Project manager at Macys Systems & Technology, Project/Program manager at Confidential, Delivery program manager at Standard Insurance Company and managed Test Delivery Projects for Java, J2EE, Web-Sphere, Portal, Message Broker, FileNet, OBIEE, ETL - DataStage, Informatica technologies
• Build Client Relation and Manage Onsite and Offshore model
• Extensive knowledge and experience in Project Management, TestManagement,E2E Test Management, Customer Relationship Management, Resource Planning / Management, Testing & Implementation and Quality Assurance
• Comprehensive Experience in planning, strategy creation and solution for new contract establishment.
• Managed resource fulfillment for new IBM delivery accounts including Niche Skills
• Experience in leading and managing teams and working on key initiatives including productivity, Quality, knowledge management and innovation.
• Experienced in building and leading Test COE
• 5+ Years Onsite (US &Denmark) experience and adept in interacting and managing various clients across the globe.
• Delivery Manager: Client Facing, Cost estimation & tracking, Schedule estimation & tracking and People Management
• Facilitate Project / GDC Location Setup- Team Ramp-up and training for team
• Process compliance- ensure all the laid down processes are followed
• Oversee daily operations of GDC from the US
• Experience in managing Upgrade projects (HP QC to ALM, Portal upgrade)
• Experience in managing test Automation projects Functional and Performance
• Direct & Manage work flow between offshore & onshore, Managing the team on Onsite - Offshore Model
• Maintain the Financial forecast and True ups
• Interface with client Leadership on status, issues, risk, milestones & dependencies
• Plan Resource Ramp-up, Ramp-down and back-up plan for resources
• Maintain Quality documentation, Face Internal / External Audits
• Host regular review sessions for Plan, Design, Requirements
• Manage project milestones, estimates, schedules.
• Prepared Various test Metrics and analyzed them to assess project health
• Laid down and enforce required preventive mechanisms to mitigate the risk of non-compliance in process
• Create & maintain detailed project plan
• Manage allocated Project funds- Raise timely Risks / Issues, mitigate them
• Set up Project processes (communication plan, escalation path, etc)
• Manage Project constraints- Escalate Environment issues
• Test co-ordination- Coordinate UAT Support
• Drive GO / No GO calls- track approvals & ensure implementation
• Monitor Status Reporting
• Ensure project closure with appropriate documentation

TECHNICAL SKILL SET

Programming Languages: C, C++, FORTRAN, Pascal, SQL, HTML, XML, Java, XML, Websphere, DB2, Oracle, COBOL, Message Broker, ETL, OBIEE, Data Warehouse (DWH)

Operating Systems: UNIX, Windows, Mainframe

GUI: Visual Basic 6.0, Portal

Databases: SQL Server 2000, MS Access, File-net, Informatica, Oracle, DB2

PM Tools: MS Office, MS Project, MS Visio, Primavera, Microsoft SharePointJIRA, Clarity Portfolio Management, Rational Portfolio Manager, Team Foundation Server (TFS)

GUI Automation Tools: QTP 10.0, WinRunner 6.0, Silk Test 7.0, Load Runner

Bug Tracking Tools: HP ALM 11, Issue Tracker, Bugzilla, QualityCenter, Test Director

Others: Putty, Rational Clear Case, Visual Source Safe, TOAD, PVCS Tracker, RTVM, DRTT, Confluence, Jenkins

IBM Tools: Rational Portfolio Manager, Rational Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, GA

Project Manager

Responsibilities:

• Manage Project Resources, Schedules, budget and Delivery,
• Coordinate with Vendors, Client, and Technical Team on requirement analysis, Change Request analysis, identifying the Gaps and planning for mitigation, Delivery activities.
• Preparing and tracking Detailed Project Plan
• Manage project milestones, estimates, schedules
• Defined release level documentation covering all aspects of Project from the beginning of functional Scope/Initiation till implementation.
• Manage Project strategies, objectives, exit and entry criteria, environment requirements, tools and techniques required to achieve them.
• Ensure all internal plans and Project artifacts have complied within specified time and Baseline.
• Review and sign off all detailed Project Documentation developed by the teams.
• Manage the Code deployments as per release plan
• Preparation of Project Metrics.
• Provide Weekly status summary, Defect Summary reports to the Client and higher management

Confidential, GA

Project Manager

Responsibilities:

• Provide day-to-day direction and manage Development and Application maintenance Activities.
• Manage Project Resources, Schedules and Delivery,
• Manage Production Incident, Issue, Problems and Service Requests.
• Control Change management on WMS Enhancements
• Manage project milestones, estimates, schedules
• Build Client Relation and Manage Onsite and Offshore Model.
• Work with the Product Owner on prioritizing the project& Sprint backlogs
• Manage sprint Schedules, Scope and Risks
• Track Sprint progress, action items and prepare metrics
• Work with Project team and product owner to develop and manage a project/Sprint backlog.
• Facilitate Release planning meetings, Sprint Planning meetings, Daily standup scrum meetings, Sprint Review meetings, sprint retrospective meetings and Sprint Demo’s
• Coordinate with different Vendors, Business, and Technical Team on requirement analysis, Change Request analysis, identifying the Gaps and planning for mitigation, Delivery activities.
• Preparing and tracking Detailed Production Support Plan and process
• Manage QA plans and Schedules for each iteration release
• Manage the Code deployments, SDN and post production validation as per release plan
• Ensure all defects, Incident Fixes are delivered on time.
• Provide direction to the project team to developed system alerts for regular system maintenance
• Manage production change requests for manual data changes and script changes
• Manage Non-Prod environments with latest source code and Prod data. (Dev and Test Environments)
• Review and sign off all detailed Project Documentation developed by the teams.
• Preparation of Project Metrics.
• Provide Weekly status summary, Support ticket Summary and Defect management reports to Director and VP

Confidential, Atlanta, GA

Project/Program Manager

Responsibilities:

• Manage Project Resources, Schedules and Delivery,
• Manage Project Financials and Budget using the PRIMAVERA tool.
• Coordinate with different Vendors, Client, and Technical Team on requirement analysis, Change Request analysis, identifying the Gaps and planning for mitigation, Delivery activities.
• Preparing and tracking Detailed Project Plan
• Manage project milestones, estimates, schedules
• Integrate the Testing schedules across multiple projects and multiple phases
• Defined release level documentation covering all aspects of Project from the beginning of functional Scope/Initiation till implementation.
• Manage QA Plan and schedules for each phase of project.
• Manage the Non Prod environments
• Manage Project strategies, objectives, exit and entry criteria, environment requirements, tools and techniques required to achieve them.
• Ensure all internal plans and Project artifacts have complied within specified time and Baseline.
• Review and sign off all detailed Project Documentation developed by the teams.
• Manage the Code deployments as per release plan
• Preparation of Project Metrics.
• Provide Weekly status summary, Defect Summary reports to the Steering Committee
• Played a major role in setting up account and grow the testing team from Zero to 35 at IBM Hyderabad center
• Overall responsible for Test delivery in terms of schedule, scope and quality and overseen daily operations of the GDC from the US
• Understand client pain points and try to minimize using IBM best practices or previous experiences.
• Client relationship and account growth. Implement best governance and quality metric/measures
• Facilitated Project / GDC Location Setup, Ensured Team Ramp-up, Managed Test Account Growth from 0 - 35 in 1.5 years- Contract Value growth from USD 5.4 Mn to USD 10.33 Mn- Managed Setup of new Delivery Center for Testing including niche ETL Technology. Construct and managed the Test COE.
• Implemented Process compliance and Owned Test Process for Functional, Automation and Performance testing areas
• Identified skill gaps and facilitated Trainings
• Accountable to Client directors& Managers, Point of escalation for GDC matters
• Managed & Directed work flow between offshore & onshore
• Interfaced with client Leadership on status, issues, risk, milestones & dependencies
• Worked closely with Tiger team and Solution teams for New Contracts
• Closely working with Business partner and DPE on Delivery and Account level financials
• Contributed on Financial forecast
• Closely worked with Client Vendor management and maintained resource forecast.
• Monitor and assess team member progress in a periodic basis, help them improve their skills by setting up goals
• Represented GDC in Steering Committee meetings
• Represented GDC on the Director & Managers meetings
• Planned & tracked cross training for team
• Maintained team Vacation plans,
• Managed back-up plan for resources, Managed Resource Ramp-down and Ramp-up
• Maintained Quality documentation- Handled Internal / External Audits (Three PMR audits, rated A with Client Sat 8+)
• Prepared Work orders for new Projects, Tracked SLAs, SLO related Metrics and reported to client and IBM Management

Scrum Master

Confidential

Responsibilities:

• Work with the Product Owner on prioritizing the project& Sprint backlogs
• Manage sprint Schedules, Scope and Risks
• Track Sprint progress, action items and prepare metrics
• Work with Project team and product owner to develop and manage a project/Sprint backlog.
• Facilitate Release planning meetings, Sprint Planning meetings, Daily standup scrum meetings, Sprint Review meetings, sprint retrospective meetings and Sprint Demo’s
• Communicate status to all stakeholders and steering committee on a regular basis

Confidential

Test/QA Manager

Responsibilities:

• Manage Test Resources, Test Schedules and Defect Lifecycle
• Coordinate with client on requirement analysis, Change Request analysis and identifying the test techniques required.
• Prepared Detailed Plan for Testing
• Defined release level test documentation covering all aspects of testing from the beginning of functional design till implementation. Manage test strategies, objectives, exit and entry criteria, test environment requirements, tools and techniques required to achieve them.
• Ensure all internal plans and test artifacts have complied within specified time and Baseline.
• Review and sign off all detailed test plans developed by the test teams.
• Preparation of traceability Matrix.
• Provide Test summary, Defect Summary reports to the Client and IBM Management and helped them withGO / NO-GO Decision

Confidential

Test Manager

Responsibilities:

• Responsible for Test delivery in terms of schedule, scope and quality and Oversaw daily operations of the GDC from Denmark
• Preparation of Master test plans for Testing projects, align the resources to different applications
• Plan Resource Ramp-up, Ramp-down and backup plans
• Defined release level test documentation covering all aspects of testing from the beginning of functional design till implementation. Manage test strategies, objectives, exit and entry criteria, test environment requirements, tools and techniques required to achieve them.
• Ensure all internal plans and test materials (test matrices and test cases) are completed within specified time and Baselined.
• Monitor and assess team member progress in a periodic basis, help them improve their skills by setting up goals
• Interacting with the client for requirement analysis and identifying the test techniques require for the specified release.
• Review and sign off all test deliverables from the test teams.
• Provide Test summary, Defect Summary reports to the Client and IBM Management and helped them with GO / NO-GO Decision.
• Defect management using Test director.
• Preparation of traceability Matrix.