EXPERIENCE:

Confidential

Program/Project Manager

• Promoted to Program Manager of Network Services portfolio activities
• Managed multiple, large scale IT implementations and Infrastructure Programs with budgets varying from 20 thousand to 16 million dollars in scope
• Successfully implemented multiple, highly-complex, patient care systems in support of Inpatient Services, Intensive Care Units, Neonatal Care, Surgical Operating Rooms
• Successfully deployed market leading IT solution for the Health System Philanthropy Department which increased philanthropic revenue collection by 30
• Program Lead for Payment Card Industry Data Security Standards PCI-DSS compliance program for the Health System
• Successfully completed Audit Pilot phases of the PCI-DSS Program
• Successfully deployed PCI compliant, integrated cash management system for Finance Department
• Direct report to Project Management Office PMO and customer's C-level IT management
• Assisted Project Management Office in process review, standards development, and PMO redesign efforts
• Project and program management duties included:
• Pre-sales planning, due diligence for vendor/product selection, identification of requirements, development of project deliverables, risk analysis mitigation, task identification, resource management, schedule management, budget development, obtaining funding approval, issue tracking, stakeholder communication, escalation of issues and risks, milestone tracking, financial tracking, and weekly status reporting
• Technologies involved: High Availability HA multi-server configurations, HA SQL Database deployments, Server Virtualization, Network Optimization Monitoring solutions, Wide Area Network
• Upgrades, Backup solution upgrades, SAN hardware upgrades/migrations, Citrix farm application deployments and upgrades, Citrix Desktop deployments, Mobile Wireless Cart computing, Firewall deployments and upgrades, Managed Desktop computing around PCI and HIPAA security compliance standards
• Proficient in Microsoft Project Server, SharePoint technologies and MS Office suites

Confidential

Project Manager

• Started as Global Systems Planner for procurement and implementation of server hardware for globally distributed IT departments
• Promoted to Project Manager on Plant IT Infrastructure projects
• Documented customer requirements and built procedural documentation for a corporate-wide implementation of open-source server operating system
• Identified and communicated risks presented by existing infrastructure to stakeholders and software development teams
• Facilitated communication across multiple IT teams to achieve deployment objectives
• Managed key success criteria for senior management to sign-off during charter acceptance and project milestone gate reviews
• Developed work breakdown structure and tracked dates and progress of tasks assigned
• Documented and identified risks associated with planning,
• implementation and support
• Developed a risk mitigation strategies for each phase of the project
• Assisted with development of critical support documentation with subject matter experts
• Communicated project status and procedures to the plant IT teams and management involved in deployments
• Utilized Solution Delivery Methodology SDM for project phased/gate transition reviews
• Leveraged PMP process and techniques to facilitate project initiation, implementation completion
• Acted as liaison with an international supplier for standardized server systems deployment and issue resolution

Confidential

IT Manager

• Developed a three year plan for IT infrastructure and IT systems processes for the company
• Worked with C-level executives to develop an IT strategy plan to align with key business objectives
• Worked as a peer leader and manager of contract professionals to improve IT infrastructure and achieve business objectives
• Managed multiple IT projects to successfully integrate diverse geographic locations
• Implemented Polycom video conferencing system corporate wide
• Implemented secure wide area network for multiple Corporate sites
• Primary IT management contact for day to day operational issues
• Maintained, managed and upgraded additional WAN links for multiple corporate locations
• Installed and maintained file, print backup servers for corporate sites
• Implemented, maintained and enhanced function of corporate email servers
• Provided successful implementation of new phone system company wide

Confidential

Exchange Server Engineer

• Contracted from VIA-IT Managed Services to Hewlett-Packard Corporation
• Maintained and serviced global Exchange 5.5 server network for major auto company
• Maintained and serviced global Exchange 5.5 server network for global automotive supplier
• Performed upgrades to Exchange 2000 for major auto company
• Engaged in continuous process documentation, implementation and analysis
• Experience working with enterprise-level service provider management tools and monitoring
• Actively engaged in 24/7 global-data center support systems, tools and processes

Confidential

Systems Administrator II

• Direct hire that managed outside contractors for PC/LAN management issues
• Championed, developed, an implemented Windows 2000 Professional desktop migration
• Evaluated, recommended, deployed, and maintained new anti-virus solution for Company
• Assisted in Windows 2000 Server and Exchange Migration plan
• Instructed and assisted Users with Picture Tel video conferencing equipment and maintained certification of the systems for bridged video conferencing
• Assisted with maintenance and troubleshooting on 3 Novell 4.11 servers, 3 Microsoft Windows NT 4.0 Servers and 5 Windows 2000 advanced servers at corporate headquarters
• Tracked, maintained, and ordered all licensing, media, and documentation for all desktop operating system, office suites and user application software packages
• Handled all PC and laptop warranty replacement and service contracts for multiple locations
• Made recommendations and established standards for purchasing all IT equipment
• Maintained PC, printer, PDA, hardware inventory system
• Maintained 115 PC's and laptop computers at Southfield corporate headquarters and the Port Huron advanced research and development facilities
• Primary Contact for all user/PC support for corporate headquarters and research and development location
• Established and maintained PC/Laptop technical bench, test lab, and work area
• Assisted 23 worldwide plant locations in systems support issues
• Supported 20 remote mobile users on Checkpoint Secure Remote VPN Software