SUMMARY

• Eight years of experience in program/project management, project budgeting, risk management and client stakeholder management.
• Powerful project planning and implementation skills based on agile and waterfall methodologies.
• Proven ability to work successfully in a multinational environment with employees at company locations in North America, Europe and Asia.
• Strong subject matter expertise in identity protection, education, retail and banking.
• Skilled strategist who transforms strategic plans into workable solutions.
• Demonstrated accomplishments with strategic planning, organizational development, and change management
• Strong analytical, problem - solving and communication skills with particular emphasis on business process design, process improvement and performance measurement through KPIs development.

TECHNICAL SKILLS

Project Management: Microsoft Project, Clarity and Planview

Reporting Tools: Oracle reports, Salesforce, IPMS, JIRA, Rally

​Programming Languages: Java/J2EE, HTML5, Visual Basic, PL/SQL

Analysis Tools: Microsoft Excel, IBM SPSS, Google Analytics, Microsoft Visio

PROFESSIONAL EXPERIENCE

Program Manager III\

Confidential, Mountain View, CA

Responsibilities:

• Delivered a multi-million dollar business-critical AWS Cloud Migration project within a 6-month timeline by successfully coordinating with the third-party vendors and internal stakeholders.
• Developed a detailed release plan and ensured alignment across diverse cross-functional teams including external vendors, product management and engineering and information security.
• Effectively leveraged agile scrum principles to lead the alerts and data platform teams consisting of 20 engineers and reviewed sprint burndown charts on a regular basis to ensure timely project delivery.
• Organized daily scrum and scrum-of-scrum meetings to track progress of different teams within product and technology to ensure closure on action items.
• Presented project status updates including risk assessments and mitigation plans to the Senior Vice President on a weekly basis
• Revamped JIRA issue workflows and change management processes to improve their efficiencies and enhance the productivity of the engineering and release teams.
• Formulated an organizational-level release calendar by coordinating with release and other scrum teams to streamline resource availability for Production support and enhance transparency for all stakeholders

Environment: Microsoft Project 2016, Outlook 2016, Excel 2016, PowerPoint 2016, Jenkins, Github, JIRA and Confluence.

Program Manager

Confidential, San Jose, CA

Responsibilities:

• Managed a program portfolio of $3.5 million and prepared roadmaps for the fiscal year by organizing sessions and liaising with key stakeholders from diverse cross-functional teams.
• Formulated detailed project plans by organizing release planning meetings with product management and engineering teams and effectively sizing the product backlog.
• Acted as Scrum Master for the back end engineering and development operations (DevOps) teams consisting of 30 engineers and ensured quality delivery of new features for the classroom platform.
• Effectively managed several infrastructure upgrade initiatives by liaising with infrastructure teams, QA teams and external vendors.
• Successfully delivered the discussions volume testing initiative to certify the new classroom platform for 220K students by preparing project plans in Microsoft excel and facilitating cross-functional team coordination.
• Enhanced productivity of the DevOps team by instituting a KANBAN board and performance measurement dashboards to track requests from the external teams and ensured the visibility of the team’s progress to development leads.
• Supported release management of several key features for the new classroom platform by ensuring timely approval of changes from relevant stakeholders and coordinating with cross-functional teams to outline the execution steps and fulfill dependencies.
• Presented program/project updates during sprint open/close sessions and prepared weekly status reports for review of the stakeholders from product and program teams.

Environment: Microsoft Project 2013, Sharepoint 2013, Outlook 2013, Excel 2013, PowerPoint 2013, Jenkins, SVN, JIRA and Confluence.

Senior Project Manager

Confidential, CA

Responsibilities:

• Managed and grew a million dollar account by identifying new opportunities and leading a team of 20 mobile and Web developers at onsite and offshore to ensure quality project delivery.
• Forecasted revenues from individual projects and tracked new opportunities using salesforce on a regular basis by coordinating with the client stakeholders and projects.
• Acted as the scrum master for multiple projects and leveraged rally software suites to ensure quality delivery within stipulated timelines.
• Analyzed customer data using Google Analytics tool to make recommendations to the product management and marketing teams on new features for both the Web and mobile applications.
• Conducted benchmarking and improved customer experience by delivering a single click checkout process across all digital platforms
• Launched a Windows Mobile application that received 4.0 rating by leading a team of project managers and mobile developers and coordinated with product management and the design teams to analyze their business requirements.
• Increased account revenue by $400k in five months by leading the delivery of a SaaS-based internal idea sourcing tool that included working on proposals, market analysis and project planning.
• Identified, analyzed and resolved project risks through regular dashboard updates to senior management and collaboration with the developers to implement solutions.

Environment: Microsoft Project 2010, Outlook 2010, Excel 2010, PowerPoint 2010, Jenkins, Github, Rally, Clarity and Google Analytics.

Project Manager

Confidential

Responsibilities:

• Formulated business proposal by analyzing the business requirements, coordinated with the client teams and provided effort estimations allowing for budget constraints.
• Analyzed the client’s business processes and presented the benefits of the ERP solution to the IT director by reviewing KPIs such as time, cost and real-time data availability.
• Led a team of offshore project managers and fifteen developers to ensure quality project delivery by developing detailed project plans and scheduling regular meetings resulting in successful achievement of milestones.
• Facilitated the reviews of test plans as provided by systems tests and software quality assurance to ensure that the testing would be accomplished in support of the project scope and defined features.
• Enforced the agile scrum process and ensured that the team members adhered to their sprint commitments through regular follow up and issue resolution.
• Reviewed the user manuals, presentations and training manuals as per the project specifications and timelines.
• Led a team of ten engineers for client system maintenance and enhanced client satisfaction by initiating status-reporting procedures through careful analysis of the current system and meetings with the client employees.
• Enhanced the operational efficiency of the bank by delivering process improvements in the account opening, account transfer and loan processing modules of the application.
• Analyzed the business requirements and created Use Case Diagrams, Business Process Flow and Data Flow Diagrams for applications using MS Visio.
• Reduced the operational cost of commercial banking from seventy to fifty five percent by managing the process design and implementing the account migration projects that transferred commercial accounts to cost efficient retail banking systems.
• Provided Subject Matter Expertise (SME) in automated operations delivery area and successfully managed workloads of four client SMEs who were on the verge of retirement.
• Conducted the business process analysis and redesigned project delivery procedures by creating process flow diagrams and interlinking applications resulting in reduction of delivery time by thirty percent.
• Instituted a new task registration and tracking system leading to improved productivity levels of the associate teams by facilitating resolution in twenty five percent less time.

Environment: Microsoft Project 2007, Excel 2007, Sharepoint 2007, PowerPoint 2007, Eclipse, Java/J2EE, HTML, CSS, PL/SQL Developer, Jenkins, SVN, JIRA and Confluence.