Summary

Technical Manager / Project Manager / I.S. Engineer IT/EDI Deployment Specialist

Confidential

• I'm an Information Technologist, Manager, Project Manager and Team Lead/Member of 20 years supporting I.T. initiatives for Global Operations Management at Motorola Inc., StorageTek Corp. and Playboy Enterprises Inc. My professional experience has included IBM mainframe/UNIX environments, with various desktops, laptops and workstations, supporting multiple Countries, Sites and Business Sectors. I've managed, supported and contributed in several areas of Information Technology, Computer Operations i.e. Computer Center, Help Desk, Data Control, and Data Entry , Customer Service and Technical Support production teams.
• During this time 15 years , I've participated as Manager, Project Manager, Business Analyst, and Team Lead/Member in EDI-SAP Business implementations. Technical Support as a Staff Analyst. Customer Support as liaison for Global Computer Services to all Business Sectors as Latin America EDI Champion to Mexico and Brazil locations. I supported all Business EDI-SAP project implementations. Participated in approximately 21 full software development lifecycle SDLC projects, including testing, training end users and overall support. This included all Business Sectors and top 50 EDI Customers i.e. GM, Ford, Chrysler, Nissan, AT T, HP, IBM, Sony, Honeywell, Solectron, Lucent, Apple, Dell, etc . I have found my strengths to be best utilized on Global Project Teams, IT Team Leadership, Technical Implementations hardware/software , Client and Customer relationships, Consulting, Advising, Coaching, Mentoring and Training.

COMPUTER SKILLS:

• Mainframe - IBM z196, AS400, 390ESA
• Desktops/Notebooks Apple-Mac, iMac, Macbook, iPad, iPhone, Dell, Lenovo, Toshiba, HP, Sony, IBM-Thinkpad
• Operating Systems z/OS, MVS/ESA, TSO/ISPF, IMS, VM/CMS, JES2/3, MS Workstation NT 4.0, Windows-95/98, 2000, ME, XP, VISTA, Windows7, UNIX, Linux, MAC-iOS, MAC OS 10.x Leopard, Snow Leopard, Mountain Lion and Mavericks.
• Protocols/Databases/Applications/Languages/Middleware - VTAM, CICS, SFTP, FTP, FTPS, AS2, HTTP, TCP/IP, LAN, WAN, Wireless, SQL, NetView, JCL/CL, COBOL, RPG, SDSF, XML, EDI-SAP FI Finance , CO Controlling , PS Project Systems , MM Materials Management , PP Production Planning , BW/BI Business Warehouse/Business Intelligence , SD Sales Distribution , CS/SM Customer Service/Service Management modules, IDocs, Flat Files, ANSI-X12 and EDIFACT EDI Mapping Standards, Harbinger-GXS / Inovis, Sterling Commerce-GIS 4.2/4.3 Sterling Integrator 5.2, Sterling File Gateway, SPS St. Paul Software , Advantis, Edifecs/Specbuilder, CA-ENDEVOR Administrator , CA1, CA7, CA11, CA-TPX, CA-SYSView, CA-View SAR , Infosys, RACF, ACF2, Remedy, Librarian, Omegamon, IVR Technology, POS, Sharepoint, Lotus Notes, Netscape, Microsoft Office Suite-Project, Word, Excel, PowerPoint, Outlook, Mac-iLife, iWork.
• Project Methodology: SDLC Waterfall and Agile
• Certifications: PMP, Lean Six Sigma, Disaster Recovery All IBM Certified

EMPLOYMENT HISTORY:

Confidential

• B2B Support and Development
• Global Information Services
• Integration Competency Center

Confidential

• Servicing local Medical Centers with all their IT needs.
• Servicing PC hardware maintenance upgrades, updates and PC cleanup .
• Advising new PC and Laptop hardware and Operating Systems for stability.
• Personally making new PC and Laptop purchases for clients.
• Installing new hard drives, printers and network connectivity.
• Educating Windows PC, Laptop, Apple-MAC and Software concepts from Windows OS to MAC OS.

Confidential

• Supporting Gentran - GIS 4.3 on mainframe IBM z196 while migrating to Sterling Integrator
• 5.2.4.
• Migrating Connect: Enterprise customers to Connect: Direct as our remote location connectivity.
• Supporting and migrating 1000 Trading Partners in the automotive industry to Sterling File Gateway 2.2.4, in support of file transports to all Bridgestone and Firestone customer locations.
• Supporting all EDI transactions 36 i.e. 810, 820, 830, 844, 850, 855, 856, 860, 865, 867, 870,
• 997 etc. and file types X12, flat file, EDIFACT, XML, IDoc inbound and outbound support
• to SAP teams. -Managed a staff of 10. Two 2 EDI Architects, Production and SFG Networking . Five EDI/SAP
• Subject Matter Experts, Developers and Three indirect EDI Business Analysts.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring
• work efforts on a daily basis, identifying resource needs, performing quality review and
• escalating functional, quality, timeline issues appropriately.
• Managed projects in a SDLC format with a Waterfall methodology.
• Responsible for tracking key project milestones and adjusting project plans and/or resources
• meeting the needs of the customers.
• Coordinate communication with all areas of the enterprise that impacts the scope, budget, risk
• and the resources of the work efforts being managed.

Confidential

• Project Manager/Business Process Analyst IT/EDI Deployment
• Responsible as an EDI Project Manager/Subject Matter Expert addressing EDI/SAP related issues with major accounts. Those issues included Technical support of EDI for existing/new map changes, Trading Partner setups, testing, gathering requirements for existing/new maps, assisting the development of new maps done by EDI developers prior and during testing. This included reviewing testing results, mapping errors, transmission errors, Trading Partner errors and making all necessary corrections while engaged with the Trading Partners.
• Setup of Communication protocols include AS2, SFTP, FTP and GXS and Sterling VAN's.
• Spoke directly with trading partners on a daily basis, collecting mapping and protocol requirements i.e.: FTP, SFTP, HTTP and AS2 .
• Trouble shooting mapping and connectivity.
• Worked with VANS - Sterling and GXS and Transaction sets including 810, 820, 830, 850, 852, 855, 856, 860, 865, 867, 870 940, 945, 997.
• EDI clients serviced in the Servicing, Manufacturing and the Pharmaceutical industry.
• IBM Corporation Sterling Commerce Client from 02/2010 03/2011 PALL Corporation/
• GXS clients from 04/2011 - 01/2013.
• Managing multiple application development projects SDLC - with a Waterfall and Agile
• methodology, in a matrix environment.
• Providing over 14 years of EDI-SAP implementation experience.
• Analyze, evaluate and capture data requirements and provide technical solutions in
• the development, implementation and configuration of any environment i.e., z/OS, MVS/OS, TSO/IMS,
• UNIX .
• Provide map development, testing and support for any EDI-SAP environments.
• Environment experience includes IBM Mainframes z196, AS400, 390ESA z/OS, MVS/OS,
• TSO/IMS and Workstation UNIX/Linux Platforms.

Confidential

• Protocols supported include SFTP, FTP, AS2, AS3, HTTP, SMTP
• Research business requirements, design, code, and test new functionalities.
• Provide map development, testing and support for any EDI-SAP environments.

Confidential

• All maps and VAN setups properly tested prior to each implementation with proper coordination
• Between Trading partners and responsible organizations.
• SAP modules maintained/supported i.e. FI Finance , CO Controlling , PS Project
• Systems , MM Materials Management , PP Production Planning , BW/BI
• Business Warehouse/Business Intelligence , SD Sales Distribution , CS/SM
• Customer Service/Service Management via IDocs.
• Specializing support for Business Intelligence EDI-SAP projects as a Project Manager
• Consultant.
• Technical Support as a Staff Analyst for production change control and implementation.
• Customer Support as liaison for any and all Global Business IT/EDI project implementations.

Confidential

MapBuilder, Transaction Manager and Ramp Manager EDI HIPAA compliance tools.

Confidential

• Experience 15 years in managing and operating in CA Suite/Products, i.e.,
• CA-ENDEVOR, CA1, CA7, CA11, CA-SYSView, CA-TPX, CA-ACF2, Remedy, RACF,
• CA-Roscoe, CA-OPS/MVS, CLIST, REXX, Tape Catalog and Storage including virtual tape
• management Systems 20 CA product experience .
• Experience Managing Mainframe Intra-center Migration. Most of professional career
• has been associated with IBM mainframe Hardware/Software deployment.
• Experience collaborating with IBM Software Engineers, to execute automated release process
• and system upgrades according to scheduled downtime and Service Level Agreements.
• Experience Managing a Help Desk 10 years within a large mainframe enterprise, supporting
• a user community of 30,000 users. My staff was comprised of 1 Supervisor, 1 Lead, 8 Senior
• Computer Operators and 5 Help Desk Analysts.
• Project Manager with strong technical skills and proficient In Windows7 OS migration from XP /
• Mac OS 10.x upgrade, deployment and migration.
• Assessing system requirements, supporting software installations, OS upgrades, end-user training and

technical support.

Confidential

• customized and successfully implemented Syntellect IVR devices in support of Corporate
• Data Centers. To Supplement Help Desk/Service Center user needs, requirements and
• improving Service Levels.
• Disaster Recovery planning and implementation IBM Redbooks for major Data Centers.
• Installation of all Microsoft product software/OS upgrades MAC Apps/OS upgrades.
• Providing Network configuration and support LAN/WAN, Wireless, Ethernet, Routers, Switches .
• Providing any/all Technical Support as requested by the client.
• Possess strong motivational, leadership, flexibility and decision-making skills with sound
• Business judgment.
• Excellent interpersonal and communication skills, effective planning and problem-solving abilities
• and strong technical expertise.
• Strong belief in Customer Servicing and establishing long term Customer relationships and
• rapport.
• Experience 10 years with Purchasing/Negotiating with Suppliers and 3RD Party Vendors
• Hardware, Software, Printers, Computer peripherals, supplies, etc .
• Participate in the full software development lifecycle SDLC Waterfall , including testing, end
• user training and overall support.
• Business Analysis Gathering requirements, preparing documentation and assisting team
• members.
• Providing Hardware/Software mainframe, desktops, workstations, laptops and printers
• Installation, Implementation and Configuration support.