SUMMARY

• As a senior project/program manager with over 20 years' experience managing complex IT infrastructure projects in many industries, you'll see in the attached how these challenges were overcome by building teams on a local, national and global presence. With projects ranging from hundreds of thousands to tens of millions of dollars in both government and private industries you'll see how meeting stringent deadlines while controlling budgets across cross-functional teams helped clients meet their business objectives that brought more earnings to their bottom line.
• While technical competency began with programming missile systems for six years with the U.S. Navy and progressed to just about every type of IT system and services it's the people skills built over the years that make the difference when managing diverse teams to drive value in every level of the business. Whether it's managing local teams of 2 or global teams of 200 bringing them all together on a concerted effort was key to successfully implementing the project in both regulated and non-regulated industries. If this is something your organization needs then please continue to view some examples listed below.

PROFESSIONAL EXPERIENCE

Confidential

Consultant

• Independent contractor focusing on project implementations helping clients achieve desired business goals in a timely manner while staying under budget.
• Three state territory for RFP development and posting and ISP awards for build out of networks to provide improved reliability and redundancy for client utility operations
• Program management of dozens of smaller projects feeding into backhaul reliability with multiple vendor selection
• Build internal teams to define and manage project goals of meeting business objectives
• Managed emergency situations in field for safety and quality assurance to provide continuous services for wireless users and remote facilities

Confidential

• Multimillion dollar IT enterprise migration for data and telecommunications services for redesigned call center in remote locations
• Brought on board with project six months behind schedule and after 4 weeks brought teams up to schedule within one week of their intended deadline
• As senior Project Manager with direct responsibility to executives of both firms redefined business objectives with multiple service providers and telecommunications firms
• Determined contractual obligations with amendments to both vendors which better protected the client from unforeseen circumstances brought on by the vendors
• Helped drive solution for retrieval of archived data previously considered unavailable and saved client five years of call center history

Confidential

• Renegotiated 4 change orders with approved change of scope by doubling efforts between 1st phase and 2nd phase with an additional 2.1M added to the project approved by attorneys from the FCC and Sprint Nextel
• Spearheading negotiations team with legal, technical, and governmental business leaders to provide a solution from a team approach for tower permit, construct usage, and FCC licensing on owned and shared tenant sites
• Developed 9M dollar RFP, and award for integrator to assist in meeting FCC Order for Rebanding over 16,000 mobile subscribers across the State with 151 radio base station sites
• 11.2 million dollar implementation of high-site wireless network migration to meet FCC Order to Sprint Nextel for Rebanding Motorola 800MHz emergency mobile radio/first responder sector for entire State of Illinois
• Managed 1500 agencies for cost management for each vendor engaged with the project and its effect on each agencies' operational efficiencies of First Responders
• Tracked and managed IP Ethernet to cell site conversion/connectivity for compliance management, cost control, and resource assignments of all state and non-state agency personnel
• Mobility application checks for system performance and ATP acceptance test plan using RUP methodology based on agreed-upon standards of deviation within cost metrics defined for testing phase of project

Confidential

• Engaged as BA/PM for IVR analysis, upgrade or replacement of Avaya platform
• Lead analyst for development of new system to meet needs of Department of Employment and Workforce for web services interface to Data Warehouse
• Responsible for Chief Executive and Chief Information Officer buy-in for 7 Divisions within state government for procurement of new IVR system from Avaya
• Reduced call volume by 37 to call center and claims center
• Utilized Waterfall, Agile and RUP pseudo methodologies for UAT and UI requirements

Confidential

• Engaged as global PM for VoIP migration due to M A activity in 14 countries
• Project lead for internal and external resources for department resource assignments, moves and changes to local site infrastructure design, layout, configuration and implementation
• Multi-million dollar P L responsibilities for all VoIP network design, procurement and installations from third-party and internal resources in Asia, Australia, Europe, Canada and U.S. markets
• Worked with local managers and executives' departments to control time and budget for changes in IT infrastructure to meet business objectives of acquisition of new sites
• Design and support for all physical infrastructure for adding new teams to sites, merging old sites and upgrading VoIP infrastructure requirements for successful migration
• Finished project one month early with a 3 month onboarding delay

Confidential

• Vice President of start up division in a nationwide telecommunications services company, my responsibilities of personnel, clients, and contractor interaction for a cohesive deliverable package to end user clientele involve full spectrum of day to day operations.
• Brought on board in start-up organization to develop corporate and IT governance for penetrating telecommunications wireless markets
• Created project process flow, contractor organizational structure and management for operational efficiencies following best practices to telecom carriers
• Developed project scoping and tracking processes in a hosted shared environment for UMTS, LTE, FTTCS ETTCS site acquisitions, wireless tower builds and upgrade requirements for power, cabling and antennae while tracking all projects with ATT through Siterra
• Set up repeatable deliverable process for all markets for successful implementation of line and antennae crews for integration work on cell sites with aggressive deadlines and very restrictive budgets

Confidential

• Statewide migration of 4000 radio subscribers on Motorola 10-channel 800MHz system project completed on time and under budget of 1.1M
• Managed 12-site implementation for resource and scheduling change in project approach saved client over 400,000 40
• Managed team for efficiencies during implementation and achieved project completion in real time without service interruption by utilizing risk managing methodologies
• Managed site resources for scheduling all personnel between shift changes of guards with buy-in and agreement of warden and local radio support personnel

Confidential

• 9-1-1 local municipality 1.75M procurement and vendor implementation management
• Amended and developed changes to bid response evaluation in accordance with City and ETSB Emergency Telecommunications Safety Board procurement guidelines
• Procurement and vendor management for design, layout of workstations, delivery, equipment and cabling installation, and testing of equipment for VoIP links to 9-1-1 call center and data storage with full redundancy of each calling answering position
• Coordination of fiber backhaul CAMA trunk line cutover from local telecom carrier, installation and testing of all SONET transport and Ethernet conversions

Confidential

• Managed scope, scheduling and resource assignments for multiple manufacturing and distribution facilities required for network upgrades while performing with minimal operational impact
• Food industry manufacturer PepsiCo LAN upgrade in preparedness for a nationwide VoIP implementation.

• Site assessment for all cabling, power, server and network equipment requirements
• Developed project tracking for time and cost evaluation for work performed at each assigned site nationwide
• Managed sign-off and required deliverable confirmation from site lead at each of the client's locations

Confidential

• o Developed Request for Information RFI for DuPage County government Telecommunications Department. Specified technological infrastructure needs for VoIP Telephony System to serve the County government.
• o Developed bid response evaluation spreadsheet with weighted factors for response to each section of the RFI in accordance with County procurement guidelines.
• o Managed contractor RFP development to meet bid specifications according to strict government criteria
• o Determined design of all utilities, network cabling and IT hardware, security requirements and department operational impact on personnel productivity

Confidential

• As licensed insurance broker and financial planner in several states consulted with high net worth clients and small business owners on health insurance, retirement planning, Medicare Medicaid and other insurance products to protect financial assets
• Software and tools used on this project included, but were not limited to: MS Office Suite SharePoint Server MS Project Project Server Primavera Visio Excel Word Power Point Exchange Server HIPAA 5010 X12 NCPDP D.0 IMRA Google docs PlantCML Patriot Zetron IP Fire Station Alerting System Word NICE Systems Cisco Call Manager Avaya Aura vPurity VoIP Security Fedora O/S LINUX STARCOM Netware GroupWise