SUMMARY

• PMP, CSM,PAHM, Six Sigma Black Belt and ITIL Certified Project/Program Manager with over 10 years of experience in Healthcare domain, Project/Program Management, Vendor Management, IT Strategy & planning, System Development, Offshore Development, Risk Management, Quality Management, Process Improvement and Business Analysis.
• Extensive experience with complex IT implementations in Healthcare Domain, with clients including Confidential, AmeriHealth Caritas, HBCBS, Emblem Health and Confidential Healthcare.
• Extensive experience in design, development and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• Experienced in handling Medicare, EHR, Medicaid expansion, Clinical applications and Data warehouse implementations
• Expert in managing large scale implementations and achieving stakeholder’s expectations to accomplish target goals in time, budget and scope.
• Excellent people skills to foster environment that supports teamwork, with continuous improvement & innovation, with an excellent track record of meeting the corporate objective.
• Detailed understanding and knowledge of SDLC, Agile, Waterfall and project life cycle.
• Strong experience creating plans using MS Project, PPM, CA Clarity and Plan view and Blueprint.
• High impact individual and creative thinker with strong analytical, problem solving, interpersonal, communication, and leadership skills

PROFESSIONAL EXPERIENCE

Confidential, Manhattan, NY

Program Manager

Responsibilities:

• Managing an enterprise project management team comprising of several project managers (PM), business analysts (BA) and cross - functional teams in a matrix organization from initiation, planning, and execution to closure for ICD-10 projects.
• Responsible for all aspects of project management for all IT & Business initiatives through the entire project lifecycle.
• Maintained master project plan, work breakdown structure (WBS) and schedule by collecting weekly updates, managing dependencies between various tasks, resources and calculating critical paths.
• Developed and implemented Operational readiness, performance management and enterprise test strategy.
• Strategized Vendor evaluation process to efficiently score and shortlist eligible vendors. Facilitated vendor presentations and produced side-by-side vendor evaluation surveys
• Managed Cognos user basic feature training for self-sufficiency and developed process to troubleshoot user issues.
• Spearheaded EDW maintenance projects to bring EDW services in compliance with ICD-10.
• Created risk registry and risk management plan. Responsible to surface and assess key risks to assign risk owner, score and mitigation plan. Created program level Issues log and conducted regular issues monitoring meeting with issue owners.
• Reviewed and approved bi-weekly status reports and monthly dashboards. Reported to executive leaderships on program’s health on status, key risks and recommended mitigation strategies.
• Conducted project audits at project closures to ensure storage and accuracy of required project documentation, approvals, release of resources and financial closure.

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

• Successfully delivered new business growth opportunity roll outs within scope, time and budget resulted in significant measureable business growth for the company.
• Managing the project team consisting of 40 members, with project budgets standing at $10 million.
• Effectively worked with IT and business resources to manage and execute project activities in compliance with EPMO methodology.
• Worked closely with Regulatory, Medical Management, Facets, Business Intelligence, EDI, Data Warehouse, Provider Portal, Member Portal, Infrastructure teams for effective communication, collaboration, planning and execution.
• Effectively worked with state supervisors, vendors and partners to enable allocation of resources and estimation of effort for assigned tasks.
• Lead Risk Management Board to identify and mitigate project risks. Assisted the technical team in their design and development tasks and help remove roadblocks.
• Conducted Business Requirements and Technical Requirements walkthrough with the business owners as well as the Technical Stakeholders.
• Conducted weekly/monthly stakeholder update meeting with the business sponsors, IT leadership and key stakeholders on the Project Schedule, Scope and financials.

Confidential, Newark, NJ

Project Manager ll

Responsibilities:

• Managing the project team consisting of 45 members, with project budgets standing at $6 million.
• Managing team members and key stakeholders from 4 different companies associated with project including off-shore team.
• Participated in the initial Impact Analysis for all the critical functional areas within Horizon BCBSNJ, i.e., Utilization Management, Care Management, Letters, Reporting, Surveys, Assessments and Vendor Management.
• Worked closely with eBusiness line of business for web portal requirement definition and strategy.
• Worked with a tool set for creating crosswalk mapping rules and business rules to convert ICD-9 to ICD-10.
• Involved in Program level planning, mentoring project managers I, project administrator, project scheduler and delivery management.
• Responsible for creating monthly, quarterly budget forecast and yearly budget.
• Actively engaged with stakeholders to manage day to day execution of project activities.
• Proposed process improvements which resulted in improved requirements management process.
• Created master project plan using MS project and Planview.
• Participated in vendor evaluation and analysis process along with key stakeholders.
• Responsible for creation of Activity list, Work Break Down structure, identification of critical paths and network analysis within the framework of Project Life cycle.

Confidential, Salt Lake City, UT

Agile Project Manager/Scrum Master

Responsibilities:

• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise using iterative and incremental development lifecycle.
• Managed the project development team consisting of 15 members, with project budgets standing at $3 million.
• Submitted status reports to varying levels of management via established tool sets and templates in order to inform stakeholders throughout the project
• Facilitated collection of requirements from system users and prepared business requirement documents in the form of business use cases that provided appropriate scope of work for technical team to develop prototype and overall system.
• Worked with the team to turn requirement backlog into working functionality.
• Executed daily stand ups with 3 various teams and removed impediments to allow the projects to be delivered on time.
• Worked with Electronic Health Record (EHR) systems and healthcare transaction standards (HIPAA)
• Coordinated daily tasks and schedules effectively with remotely located teams.
• Ensure Process Compliance through regular reviews and audits.
• Lead requirements analysis and definition for on SOA and ESB infrastructure projects.
• Detected and managed project risks using best practices to inform stakeholders of the possible project pit falls while working to alleviate said risks
• Developed strong relationship with stakeholders to manage issues and changes.
• Coordinated work plan between business management and client; implemented and managed migration process & developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion.

Confidential, Salt Lake City, UT

Project Manage

Responsibilities:

• Managed the Project Release Management team consisting of 30 members, with project budgets standing at $10 million.
• Developed and refined non-behavioral requirements definition that includes Reliability, Serviceability, Performance, Integration, Manufacturability, Cost, Compatibility, Regulatory, Security and Internationalization to ensure requirements met HL7 standards and are in compliance with HIPAA and Patient Safety act.
• Managed geographically distributed (onsite / offshore) and multi-disciplinary project teams including third party vendors
• Responsible for execution of numerous Change Requests within the boundaries of the triple constraints of - Cost, Schedule and Resources.
• Responsible for stake holder satisfaction survey and project closure.
• Research, investigate, analyze and define requirements and documentation procedures needed in the project in an RUP environment.
• Ensured IT compliance with HIPPA and FDA audits. Assisted regulatory team during FDA audits.
• Collaborated with key internal stakeholders and impacted business areas to establish clear expectations relative to ICD-10 business area support and resources required to define, implement, and test business and system solutions and opportunities for improved efficiency and effectiveness
• Responsible for running gap analysis and closing on gaps in requirements and test cases flowing from SDRS to DRS to Test Cases in Quality center.
• Worked with cross-functional teams in Barrington and Bangalore, India to communicate objectives and planned on how to meet these clearly defined objectives.
• Organized daily stand-ups with teams and senior management for daily program execution.

Confidential

Project Lead / Scrum Master

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SCRUM methodology.
• Obtained an understanding of the processes being followed in the project environment including a grasp of material management.
• Facilitated and managed JAD meeting sessions with Stakeholders and SME belonging to various business areas.
• Conducted interviews with key business users to collect requirements and business process information.
• Translated the business needs into high level business requirements and use cases, communicating with the business on a broader scale and with an in-depth view too.
• Documented and delivered Requirement Specification Document (HLBR’s) to the project team.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams.
• Conducted daily stand up sessions and provided assistance with removing project impediments.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), User Interface Design, designing of Application Architecture.
• Worked with user interface designer in coming up with user interface for the application with the intended user experience.
• Assisted with writing use cases, user acceptance testing of systems, developing and maintaining quality procedures and ensuring that appropriate documentation is in place.

Confidential

Programmer Analyst

Responsibilities:

• Conducted requirement gathering sessions including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact.
• Prioritized the requests to fit the system and monitor feasibility.
• Established a business Analysis methodology around Scrum and Extreme Programming using Scrum Works tool.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Architect and Developers on a more technical level.
• Interacted with the development team to explain the system requirements to the end users.
• Responsible for development of timelines, change request submissions and reported to the Change Management Lead on the status of various projects.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Provided technical leadership and expertise in reorganization of a complex End-to-End Testing effort and performed System analysis and organizational review of existing QA process.