Summary

Technical Project / Program Manager

• Senior IT professional offering proven strengths in software development, systems integration, global SAP implementation, and application quality assurance. Track record of implementing project management best practices that reduce costs, decrease defects, and improve client satisfaction. Handpicked to take over underperforming projects and demonstrated success leading global teams in the consistent delivery of projects on or ahead of schedule, within budget, and in compliance with requirements. Core competencies include:
• SAP Implementation Supply Chain Expertise Rational Tools SME Global Team Leadership
• Hardware Installation System Implementation Integration Information Security Requirements Gathering Business Process Improvement Technology Evaluation Introduction PMO Establishment Agile Development Change Management Drupal Technology Manufacturing Process
• Improvement ITIL Call Center Management Leadership Development Network Infrastructure Delivery

Professional Experience:

Confidential

Corporate Infrastructure Delivery Manager

Manage all aspects of corporate infrastructure projects delivering networks, telephony and desktop migration requirements to all internal clients. Responsible for on time, within budget and quality deliverables for all clients. Managed the transition of the Navisite Company onto the Time Warner Cable network. This includes obtaining quotes and executing purchase orders for telephony, wireless and network equipment. Introduced new intrusion wireless technology.

IT section Manager

Confidential

Managed the Deposits Core Banking systems development and testing resources. Provided production stability by managing break-fix, enhancements, strategic projects and resources to maintain a high level of availability. Implemented process to reduce batch job and CICS abends greatly improving client satisfaction.

Confidential

Project/Program Manager supporting internal systems. Worked with external clients to improve their systems and application performance.

Confidential

Senior Project Manager, Remote Operations Center

Managed the operations center by staffing and managing 75 engineers comprised of SQL Server DBA s , Oracle DBA s , network engineers, unix engineers, windows engineers as well as Tier2 customer service representatives. Managed the construction of the facility as well as the installation of all telex-communication. Managed all operations which provided network services to our fortune 500 clients. An example would be American Airlines, managed their IT systems from their e-commerce website to their gate check-in and everything in between. This provided complete IT managed services by providing 24X7X365 monitoring and support. This corporate initiative contributed to a cost savings of 2.5 million dollars. Met and exceeded all client expectations. Managed the creation of a Sharepoint site to be used as a central documentation repository for all engineers in all geographic locations.

Confidential

IT Consultant,

Web-site Development Established and reviewed requirements and provided technical expertise for vendor selection. Ensured all business requirements were addressed and documented. Assigned to advisory board to address all new non-profit organization start-up issues by donating my time, skills and expertise to help those with disabilities.

Worked with the Ethics Board for NC State to present a proposal for an on-line ethics survey to reduce cost, provide better data security, and data storage.

Project Manager,

Confidential

• Established project management office and took over struggling project, managing a 14.4 million fixed price contract for airport operations system. Directed 15-member team that integrated airport, airline, FAA, and public communications systems. Managed installation of all hardware and software for ticketing gates and public communications.
• Managed and delivered all phase deliverables on time, avoiding delay penalties in excess of 500,000.
• Secured 300,000 in additional funding by monitoring accounts receivables and coordinated change management activities.
• Responsible for procurement of all required equipment per the firm fixed price contract.

Project Manager,

Confidential

Conducted self-audits for 37 commercial financial corporate accounts identified and resolved potential discrepancies with contract owners, enabling data security protocol, eliminating potential loss of sensitive personal information for contract owners in the financial sector, and passing internal audit.

Program Manager,

Confidential

Implemented global HR applications support that delivered 400,000 savings within the first year assembled and managed 17-member, India-based SAP team supporting HR applications worldwide. Coordinated change management and knowledge transfer from development to lifecycle management team.

Quality Project Manager,

Confidential

• Managed QA plan to merge SAP procurement client with the corporate SAP Financial client to improve efficiency and cost savings.
• Conducted weekly requirement review meetings and identified, documented, tracked, and resolved all defects in the requirements gathering phase which reduced cost, improved turn-around time, and delivered a zero-defect product.
• Managed deployment of a Dry Run Testing hardware client in Germany to facilitate data migration analysis and limit the amount of down-time.

Project Manager,

Confidential

• Managed clients' new business application requirements in support of the Integrated Supply Chain. Led development and test teams to produce design, code, and testing sizings.
• Redefined requirements process to reduce cycle time and become more proactive to change requests.
• Deployed a new requirements gathering tool, Rational Requisite Pro, to ensure handshaking and collaboration, resulting in cost savings, defect reduction, and improved client satisfaction.

Project Manager / Business Analyst,

Confidential

• Managed 40-member SAP Level 2 support team spread across 3 geographies supporting worldwide application availability 24x7x365 and data delivery to downstream systems. Business areas and SAP modules supported included manufacturing, engineering change, finance, production planning, and parts planning ERP .
• Managed all severity 1 problems, including root cause analysis to prevent future outages, liaising with cross-functional technical teams and end-users to resolve outages and technical issues.
• Created and documented training packages for all new business / IT analysts which improved system availability and minimized problem determination and resolution.
• Primary liaison between development, process, infrastructure and service delivery teams.
• Ensured proper staffing levels to support and maintain service level agreements and service level objectives.

Solution Project Manager,

Confidential

• Moved the mission of 12-member technical operational team from Confidential. Created and published a training package to ensure knowledge transfer.
• Managed cross-training and mission transfer with no service impact to customer, delivering 400,000 in cost savings within one year.

Project Manager,

Confidential

• Developed process and managed deployment of an interface to deliver SAP-generated interplant orders for fulfillment by China. Managed and coordinated the activities of 12 technical teams in 4 geographies.
• Delivered project 3 months ahead of schedule and within budget and received high customer satisfaction improved turn-around time, reduced cost, and improved satisfaction for clients awaiting field replacement parts.

Project Manager, Database Administrator-

Confidential

• Managed the deployment of a relational database and part number control application to reduce the volume of redundant part numbers and associated costs.
• Reduced costs by proving a single source for all vendor and internal part numbers.
• Improved productivity by managing new user training to ensure processes within the new applications were executed in compliance with functional specifications.

Senior Associate Engineer,

Confidential

• Program Manager for worldwide electronic card release support for IBM card development. Created engineering change release strategies, plans, schedules, and tracking reports.
• Resolved issues with development, procurement, manufacturing, and box assembly teams to ensure product availability. Managed the RMA process for all board manufacturing .
• Reduced production costs by ensuring design manufacturability, quality documentation, and BOM optimization.
• Worked directly with various procurement organizations to ensure all parts required for manufacturing were available and required demand could be met.