SUMMARY

• Over 16 years of hands - on management experience in Program and Project Management, Team Leading, Business Analysis, Design, Development, Implementation & Quality Assurance of business application and processes.
• Managed Globally (Multi-location) mid to large programs and projects involving 50 - 140 resources including vendors, contractors and FTEs.
• Up to USD $18.5 million budget managed.
• Possess in-depth knowledge of Anti Money Laundering (AML), Payment and BFSI domains.
• In-depth understanding and exposure to all aspects of SDLC. Well versed with Agile, OPM3 and Waterfall methodologies. Implemented Agile methodologies in three organizations.
• Actively participated to achieve CMMI L5 version 1.3, ISO 9k and 27k certifications for the organization and expert to implement these processes to the programs/projects of organization.
• Provided 800 hours trainings on Agile (SCRUM) methodologies to 200+ participants.
• Provided trainings on Microsoft project (MPP) to project managers.
• Played significant role in setting up the Project Management Office (PMO) in the organization.

TECHNICAL SKILLS

Program/Project Management tools: Clarity, Client PPM, Whizible, MS Project, MS Project Server, Rally, Version one, JIRA, JUDE, Microsoft Visio, Configuration Mgmt. tools (SVN and VSS), MS office Suite (Word, Excel, PowerPoint and Outlook) and Keynote

Domain/Functional Knowledge: BFSI (Banking, Financial Services and Insurance), Anti-Money Laundering (AML), Remittance, Corporate Fraud Investigation, Hospitality, Healthcare, Logistics, Sales and Purchasing, Inventory Management, Financial Accounting, Budgeting, Fixed Assets Management, HR-&-Payroll, Time-&-Attendance etc.

Development Tools: Visual Studio with .Net framework, Microsoft SQL Server, Visual Basic, Silverlight, Adobe Flex, VFP, JAVA J2ee, JSP, Spring, Struts, HTML, XML, Crystal Reports and ORACLE PL/SQL.

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

IT Program Manager

Responsibilities:

• Managed the Confidential ’s Transaction Monitoring and Compliance Back-office Program for enhancing their system against the Frauds and Money Laundering (AML) to comply with the policies as laid down by the SWB and European Authority by injecting various business rules to the system.
• Applied SDLC compliance to the applications using Waterfall, Agile / Iterative Scrum methodologies.
• Managed a team of 140 onshore and offshore developers, business analysts and testers.
• Created the roadmap and program pipeline with WU directors and business team for entire year with resource projections and resource loading. Maintained and published this to WU and Opus stakeholders.
• Created the project plans using MS Project for tracking various application deliverables.
• Provided the project plan progress to the management in the form of weekly/monthly dashboard reports.
• Managed Resources and Infrastructure upgrades using the allocated $18.5 million budget.
• Participated in Management Business Strategy discussions for SWB and European Authority recommendation implementation as part of the initiative. Collating budget, resource and implementation data to drive the strategy and planning during various project phases.
• Attended PMO meetings to make sure projects followed the proper SDLC methodology.
• Communicated and made presentations upward, downward and laterally.
• Reviewed and approved the PRD document for the developers.
• Provided status reports to senior management using various tools (Extracted the data using clarity, QC, Jira & PPM and created the MIS).
• Used Clarity/PPM to allocate resources, track budget, and track risk issues.
• Prepared dependency document for interaction with interactive services and cross-functional teams.
• Coordinated with the offshore team for the work progress and work scheduling activities.
• Coordinated and managed the development team for their daily tasks and monitored progress.
• Conducted technology and functional knowledge sharing session across various teams for leveraging existing resources on new technologies.
• Worked with the User Team on user interface design and analysis.
• Utilized Excel Power User for annual planning and periodic forecasting of resources, projects and services.
• Facilitated user acceptance testing for system changes.
• Coordinated with practice area Group Leader for department-wide deliverables.
• Maintained an up-to-date record of production issues and resolutions.
• Designed and reviewed the UML artifacts, process flow diagrams, and use case diagrams.
• Guided the team through the complete SDLC process.
• Provided backup support for peer managers.
• Analyzed performance and capacity issues of systems / applications software and application components.
• Provided a weekly integration status for integrating various modules.
• Overseeing end-to-end implementation of KYC, AML and inception of Dodd Frank enhancements to the system.
• Maintaining the inventory of the signoff artifacts on SharePoint for Legal and compliance team
• Review other project management team member schedules, plans and strategies and recommend enhancements.

Confidential

Scrum Master/IT Project Manager

Responsibilities:

• Managed Pre-Paid card program for global market.
• Applied SDLC compliance to the applications using Agile / Iterative Scrum methodologies.
• Managed a team of 12 onshore and offshore developers, business analysts and testers.
• Created the contract for Agile methodologies for Opus and client(s) and assisted the Opus sales team.
• Coach the team on Scrum framework, practices and execute the Scrum process.
• Setup JIRA and Rally tool for managing and tracking the overall program.
• Conduct and lead scrum planning, daily scrum, scrum of scrum, sprint review and retrospective meetings.
• Created the capacity planning and leave calendar.
• Created, tracked and published the metrics (Burn-down chart, Team velocity, Quality delivery, Actual completed stories vs committed stories, Team adherence to Scrum rules etc.) to management.
• Communicated and made presentations on program progress to upward, downward and laterally.
• Provided status reports to senior management using Rally.
• Coordinated and managed the development team for their daily tasks and monitored progress.
• Facilitated sprint review meetings and assisted the Scrum team to demonstrate the user stories to product owner, management team and customer.

Confidential

Scrum Master/IT Project Manager

Responsibilities:

• Managed Pre-Paid card programs and Master card certification.
• Applied SDLC compliance to the applications using Agile / Iterative Scrum methodologies.
• Managed a team of 56 onshore and offshore developers, business analysts and testers.
• Created the contract for Agile methodologies for Opus and client(s) and assisted the Opus sales team.
• Coach the team on Scrum framework, practices and execute the Scrum process.
• Setup Rally tool for managing and tracking the overall program.
• Helped the Product owner to define the product backlog for smooth work-flow operation.
• Conduct and lead scrum planning, daily scrum, scrum of scrum, sprint review and retrospective meetings.
• Understand the impediments/roadblocks and helped to remove these hurdles to let the team move forward to the path of done.
• Created the capacity planning and leave calendar.
• Created, tracked and published the metrics (Burn-down chart, Team velocity, Quality delivery, Actual completed stories vs committed stories, Team adherence to Scrum rules etc.) to management.
• Communicated and made presentations on program progress to upward, downward and laterally.
• Provided status reports to senior management using Rally.
• Prepared MPP and Integrated with whizible to allocate resources, track budget and to track risk & issues.
• Prepared dependency document for interaction with interactive services and cross-functional teams.
• Coordinated with the offshore team for the work progress and work scheduling activities.
• Coordinated and managed the development team for their daily tasks and monitored progress.
• Facilitated sprint review meetings and assisted the Scrum team to demonstrate the user stories to product owner, management team and customer.

Confidential

IT Project Manager

Responsibilities:

• Plans, organizes and executes strategic, large cross-functional projects and small programs with maximum business value and the highest level of complexity in the organization.
• Work with multiple Business units and Technical resources to actively manage the execution of scoped projects including the assembly of the project team, task assignments, development and maintenance of the project schedule, and leadership/monitoring of all project activities.
• Comprehensive abilities in leading projects through complex issues, ambiguity, and scope changes; drive the team to clarity and make effective decisions.
• Possess comprehensive Project Management knowledge and the ability to blend the "science" of project management with the "art" of leadership for successful program/project outcomes.
• Guide and influence at multiple levels of the organization through highly effective communication to understand stakeholder needs, establish objectives, and recommend approaches/solutions.
• Facilitate timely and complete resolution of project issues, risks, and decisions to meet all project deadlines.
• Articulate the "why" behind issues and proactively facilitate decision-making processes.
• Quickly learn and apply knowledge across situations. Collaboratively define, document and improve portfolio, project and enhancement processes and tools to ensure high quality, efficient project delivery.
• Possess proven analytical skills for complex problem solving. Experienced with release management and process development.

Confidential

IT Project Manager

Responsibilities:

• Develop and manage project plans from initial concept to final implementation for efforts that are global in scope.
• Develop and maintain project risk management plans including project risk identification, quantification, response development and control.
• Specify, obtain and allocate resources to meet project requirements.
• Develop and initiate policies and procedures to improve business practices within the organization.
• Create and enhance reporting tools for performance measurement against objectives.
• Leverage project management methodologies as well as Product Development (PDLC) and Software Development (SDLC) life cycle approaches for their products to perform business globally.