SUMMARY

• Self starter, results - oriented, persistent Senior Consultant, and strategic solutions provider with outstanding management and sales experience.
• Hand-picked by executive team to turn around underperforming programs; Highly competitive with strong communication and negotiation skills.
• Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects.
• Recognized for utilizing innovative approaches and smart business decisions to solve business problems and provide tangible resultsEXP

PROFESSIONAL EXPERIENCE

PMO Manager

Confidential, San Francisco, CA

Responsibilities:

• Designed and launched a central SharePoint site to store and maintain all documented processes and procedures
• Exceeded leaderships expectations by achieving a tremendous amount of progress in developing an extensive gap analysis of multiple processes needing improvement as well as a comprehensive implementation plan
• Developed and maintained metrics and measures on projects performance, and proposed continuous improvement opportunities
• Spearheaded the development of the PMO (Project Management Office) by defining a standard framework, processes and procedures to follow for all enterprise projects
• Set standards for how projects are run and ensured these standards are followed. Continually improving and adjusting the portfolio management process to ensure strategic goals are met
• Collaborated with senior management and project teams to implement a standard framework, plan, templates, SOPs (Standard Operating Procedures), SIPOCs to streamline all processes within the project management team
• Headed the development and implementation of the Stakeholders register, Risk Management, Change Request Management, Issue Management plans and processes
• Introduced and designed a new WBS (Work Breakdown Structure); directed workshops with various teams by leading complex work break down sessions; led the team to identify project deliverables, milestones, task dependencies and the critical path
• Served as a liaison between negotiators, analysts, service line director and the client team to develop sourcing strategies and manage detailed project schedules for each initiative
• Successfully planned successful events and coordinated meetings with suppliers (medical devices), and the client to discuss and evaluate medical products within the Imaging medical group

Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Successfully identified opportunities, managed the strategy, plan & program development of three of the world’s biggest sports sensation projects
• Developed and cultivated close relationships with high profile public officials at the Royal Cabinet, sponsors, and the press during my trips to Morocco
• Building deep relationships with the media, and engage with press, and influencers as a spokesperson of a world professional skateboarder (client)
• Managed logistics, media appearances and managed inquiries for sponsorships
• Meeting with sponsors and giving them presentations on the athlete projects
• Assisting client in developing public image in Africa and the MENA region and driving for more interviews with the media
• Prepare the client for media, briefings, and consortium meetings.

Technical Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Managed various QA project efforts across numerous applications to help drive and lead strategic initiatives for continuous process improvement
• Served as senior between business-side clients and technical teams to promote effective decision making, expedite issue resolution, and ensure project success
• Collaborated with development and business lines to ensure scope and progress are made on time and on budget
• Successfully managed internal QA teams to ensure timely, flawless delivery of technical initiatives ranging from QA strategic initiative to infrastructure projects with the goal of continuous process improvement
• Updated QA management on the critical and high issues reported in Jira and ALM; effectively collaborated with Agile teams (QA and development teams) to develop a root cause Analysis for these issues
• Led the planning, budget forecasts, reconciling variances, internal audit, training, projects compliance monitoring, communication, tracking/monitoring the progress of several IT projects
• Built executive level presentations to convey the business needs to the appropriate target audience
• Maintained and monitored projects performances dashboards in Tableau and tracked their artifacts compliance

Sr. Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Effectively managed end to end customer adoption of a SaaS based solution platform; including project initiation, on-boarding, data conversion, training and project closure. Fully responsible for client satisfaction throughout the implementation process.
• Secured the largest up-sell in my company’s history through building strong relationship with the client and providing the optimal customer service experience
• Demonstrated excellent problem solving skills when working with clients and their channel partners
• Built consultative relationships - understand each client's business needs andcollaborate on how to support each of them
• Managed all aspects of new client on-boarding, and provided training to clients and their channel partners
• Developed a trusted advisor relationship with large CPG clients, provided technical guidance to clients’ Account Managers to negotiate new contracts and to ensuredata procurementrelated requirements are met
• Ensured engagement delivery quality and customer satisfaction by managing new contract deals through completion- with vendors and distributors of a large client
• Created, optimized, and drove structured schedules and project plans across projects and cross-functional teams
• Took ownership of an application UI design, led the User Interface & Experience for iOS, and Mobile Web
• Managed a cloud based project to extract data reports, run data analysis and view live processed sales data
• Developed quotes, prepared and reviewedinvoices for clients. Managing all aspects of the strategic sourcing of data projects including, RFI (Request for Information) creation and analysis

Brand Ambassador/Team Leader

Confidential, Pittsburgh, PA

Responsibilities:

• Delivered high monthly sales; exceeded quarterly sales targets by 25%. Awarded top BA performer
• Assigned key accounts/clients due to demonstrated performance within the first 3 months
• Collaborated with sales team to develop and implement strategic sales plans based on business reviews to meet/exceed quarterly sales goals
• Established strong customer relationship base with high profile clientele and celebrities
• Developed account plans for existing clients to maximize retention
• Researched fashion trends and developed a “Lookbook” featuring Louis Vuitton products displayed by celebrities in top fashion magazines
• Trained sales associates to attract, retain clients, and manage relationships to maximize profitability

Operations Manager

Confidential, Pittsburgh, PA

Responsibilities:

• Selected from 10 research analysts to lead operations analysis activities in order to maximize efficiency
• Supervised consulting teams by providing direction and establishing goals for improvement
• Efficiently structured the teams work and bridged the communication gaps between the national & global teams
• Conducted daily audits and quality control checks and prepared daily reports to the VP of research
• Maximized profitability through superior customer service and follow-ups on all business teams requests
• Revised and improved the existing strategy to collecting IT data profiles for fortune 500 - 3000 companies
• Provided weekly metric reports to sales, marketing teams in line with KPIs. Increased data accuracy of by 80%
• Analyzed existing processes by developing flow charts diagrams and using process mapping techniques to eliminate duplication, facilitate workflow, and assure optimum utilization of staff and time
• Managed all aspects of sales, procurement and international logistical process, supplier negotiations, website, product design, newsletters, digital, print and advertising campaigns
• Executed successful product launches. Led market launch of 12 new products
• Developed custom reports in Google Analytics to analyze patterns in website and blog traffic
• Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year an average of 15% under budget (without compromising business growth goals)
• Conducted meetings with suppliers and negotiated terms of contracts; maintained relationships with existing sellers and sourced new suppliers for future customized promotional and high end corporate gifts products
• Developed and designed UI wireframes, mockups, storyboards, UI flow diagrams and process workflows.
• Launched and implemented social media platforms in Facebook, Twitter, and blogs
• Worked closely with photographers and the top web designer agencies in Paris to develop marketing tools

TECHNICAL SKILLS

Languages: English, French, Arabic, Portuguese

Project Management: WRIKE, OmniPlan, MS Project, Smartsheet, Visio, Gliffy, PMUWS

Documents archiving system/Documents management tool: SAP DMS

CRM/Talent Management: Taleo Enterprise, WorkDay

Project Management Methodologies: TPM, Waterfall, Agile

Quality Assurance: HP ALM, Quality Center, Jira Agile

Budgeting tools: Treebeard, CREST, STAMP

Operational Metrics & Reporting, Analytics tools: Google AdWords, Google Analytics, Tableau

Programming: HTML, JavaScript, Visual Basic, SQL, Access, SharePoint 365 /Online/On-Premises

Design: Omnigraffle, Adobe Photoshop, WordPress