SUMMARY

• A Project Manager / Sr. Business Analyst with over 13 years experience with an understanding of Business Process Flows, Case Tools, and Business Analysis.
• Proactive, performance - driven IT professional with expertise in Design, Development, Testing, Production Support, Maintenance and Project Management.
• Experience in full Software Development Life Cycle (RUP, Waterfall, Spiral, Agile & other SDLC implementation).
• Extensive knowledge in Requirement Gathering Analysis through user interviews, workshops and existing systems documentation and procedures.
• Experienced in multiple system design and modeling methodologies such as Rational Unified Process- RUP.
• Determining Task Dependencies, Identifying Milestones & Monitoring Critical Paths using Gantt Charts, Resource Plans (Schedule & Allocations), Network Diagrams and Entity Relationship Diagrams (ERD).
• Proficient in interacting with business users to identify information needs and initiating process changes and creating Use Cases, Use Case diagrams, Activity Diagrams, Class diagram, Sequence diagram based on UML methodology using tools like Rational Rose and MS Visio.
• Experienced in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design.
• Coordinated and worked with the Project Management Office to guarantee appropriate and inclusive accomplishment of tasks based on CMMI and PMI guidelines.
• Worked closely with the Accounting and financial team to understand the Business behind the requirement.
• Introduced and implemented Agile (Scrum) Methodology of Software Development & Testing to meet the critical deadlines of both Onshore and Offshore clients in an efficient manner.
• Expert in planning, coordinating and arranging meetings with Onshore and Offshore clients to formulate project management strategy and mitigate any risks associated with deployment of subsequent releases and builds into production environment.
• Project management experience includes client management, cost management, scope management, risk management, customer interaction, scope definition, project planning, and change control, integration and release management.
• Generated Traceability Matrices to ensure that all the requirements are covered by the test cases
• CreatedWork Breakdown Structures (WBS), Project Schedules and Project Timelines
• Well versed in documentation of Product Definition Document (PDD), Business Requirements Documentation (BRD), System Requirement Specification (SRS) and Functional System Documentation (FSD).
• Experienced in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Conducted weekly status meetings and worked closely with the QA team, development team and other project managers to keep track of project developments and communicate the project status to the business team.
• Involved with Vendor Selection Process and documented RFP’s and RFW’s.
• Effective Project Scope Change Management and Configuration Change Management
• Organized weekly Project Status and Task Review meetings
• Developed and initiated the “Business Plan” for sales and marketing of HP/IBM Rational Tools/Products and established Channel Partnership as Value Added Resellers.
• Leadership and problem solving for petroleum information technology services, financial services and business outsourcing solutions.
• Formulated a comprehensive testing strategy that includes test plan, test cases, test execution and defect reporting. This also includes application of unit testing, white box testing and automated testing (Load, Functional) during different phases of testing.
• Experience in developing test automation architectures/frameworks such as developing test script modules, test library architecture, table-driven, data-driven, and hybrid test automation.
• Experience in developing and maintaining QTP functional scripts for regression testing including dynamic parameterization using datasheets, database tables and external excel spreadsheets, virtual objects, checkpoints, file system object, XML DOM objects and descriptive programming.
• Experience in creating check points, synchronization points, parameterization and break points for debugging.
• Experience in developing test automation frameworks such as Modular framework, Data-Driven (DDF), Keyword driven and hybrid test automation framework.
• Hands-on experience of working on Automated Functional Testing tools (Quicktest Professional, Rational Robot, Rational Functional tester, Selenium, Testcomplete, Microsoft Team Foundation Server testing tool) and Automated StressLoad testing tool LoadRunner.
• Broad experience of Mobile testing both on IOS and Android apps with HP Quality and Performance Center tools and Mobile Cloud testing on real devices.
• Good programming skills in VB Scripting, C++, C#, Java, XML, SQL and PL/SQL.
• Extensive experience in System, Functional, Integration, End-to-End, User Acceptance, System Level Load Testing, Stress Testing, Regression and implementation testing.
• Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue producing activities.
• Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers. Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details.
• Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.
• Privilege of working in diverse professional domains of Oil & Gas, Banking, Contact Center, Manufacturing, Health Care, United Nations, GIS, Outsourcing, Telecom, Wireless technologies, Satellite & Broadband and Mobile Applications.
• Solid experience in managing QA Resources across multiple sites responsible for providing Software Testing services on Call Center Solutions, CRMs, Client Portals, Financial Solutions and Client Hosted Websites.

TECHNICAL SKILLS

Project Management Tools: Rational Rose - IBM, WebSphere - IBM, VISIO Professional and MindMap, Unified Modeling Language (UML), Rational Unified Process (RUP), Microsoft Office Suite, SharePoint and Microsoft Project

Test Automation Tools: WinRunner, QuickTest Professional 9.5/9.2, Quality Center 11.0/10.0, TestDirector, Loadrunner, Rational Robot, XDE Tester, Rational Test Manager, Rational Functional Tester, Bugzilla, Selenium, JIRA, Test Complete, Microsoft Team Foundation Server Testing Tool

Mobile Devices: iPhone, iPad, IOS, Android, Blackberry and Windows

Business Intelligence: SAP NetWeaver BI 7.0, BEX Analyzer, Query Designer

Programming languages: VB, ASP, VB.NET, ASP.NET, Java, C, C++, SQL, PL/SQL, XML, HTML Oracle Certified Professional

Database Technologies: Oracle 9i/11i/R12, SQL, MySQL, Access

Operating Systems: Windows 95982000MEXPVista78, MAC OS 8910X, IOS, Android

Others: Microsoft SharePoint,Crystal Reports, Microsoft Word, Microsoft ExcelMicrosoft Project and Microsoft, Project Server 2007, Visio, Microsoft Outlook, PowerPoint, Minitab, Pro/Engineer Wildfire, AutoCAD, I-DEAS, Master CAM, ProDFM

PROFESSIONAL EXPERIENCE

Confidential, Washington, D.C

Project Manager

Responsibilities:

• Created a Work Breakdown Structure (WBS) using MS Project to help estimate project cost and sizing and to keep control over the project.
• Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communications documents
• Liaise with project stakeholders on an ongoing basis
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
• Worked with internal users for bug management and bug triaging.
• Performed SWOT and GAP analysis for new functionality requirements as well as prioritized them based on actual business needs. This helped optimize the business processes.
• Planned and scheduledproject timelines and milestones using appropriate tools (MS Project) and track project milestones and deliverables, including identifying and managing project dependencies and critical path.
• Had several user interviews and meetings with business teams to elicit accurate information and requirements.
• Worked closely with the Business Analysts and conducted research and documented needs in a Business Requirement Document and captured the functional needs in the Functional Specification Document.
• Coordinate the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
• Set and continually manage project expectations with team members and other stakeholders; and delegate tasks and responsibilities to appropriate personnel
• Identify and resolve issues and conflicts within the project team
• Interviewed the Key Stake Holders, SMEs, and Decision makers to have a successful collection of requirements from all domains.
• Preparing and tracking project plans from project inception to completion
• Managing day-to-day individual workload, monitor milestones and critical dates.
• Assisted in Risk Analysis and authored a Risk Management Plan.
• Worked closely with the marketing team to find out the client needs.
• Extensive experience in drawing Use Case Diagrams, Activity Diagrams using Rational Rose.
• Developed and deliveredprogress reports, proposals, requirements documentation, and presentations. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Initiated “Stand Up Meetings” and drafted Project Charters and Vision and Scope Document for the stakeholders
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Worked closely with the procurement team in vendor selection process and defining the RFP
• Worked closely with the project manager in constructing and updating the RAID (Risk Assumption Issues and Decision) document

Confidential, Washington, DC

Project Manager

Responsibilities:

• Planned, executed and monitored the multi-million dollar project of Digital Globe System (DGS); a leading provider of comprehensive online sales generation solutions for TRG partners.
• Focused on creating and managing partner websites and increase the probability that relevant traffic will be diverted to these websites, paid search advertising, search engine optimization and lead generation.
• Coordinated the full deployment lifecycle for the project - from delivery of code, facilitating user acceptance, and implementation into production servers.
• Lead a team of developers, business analysts and operational support specialists directly responsible for tasking and coordinating daily operations and engineering efforts.
• Performed customer relationship management activities to include building a foundation of trust and addressing customer technical and personnel issues.
• Worked collaboratively with the project team to perform various project consulting tasks as assigned, including task estimation, and quality assurance activities.
• Interacted with senior management and Project Management Office (PMO) to develop Program Charter and involved in the resource planning and scheduling
• Worked with internal and external customer to createrisk registers and manage risk throughout the software development life cycle
• Influenced the project team to take positive action and be accountable for their assigned work
• Build, develop, and grow any business relationships vital to the success of the project
• Conducted interviews with several business area experts (SMEs) for gathering requirements and evaluation/analysis of their data to convert the business requirements into IT specifications.
• Developed detailed work plans, schedules, project estimates, resource plans, risk planning and status reports.
• Coach, mentor and motivate project team members and contractors
• Develop best practices and tools for project execution and management
• Develop PMO strategy with senior management for the IT department to ensure that a standard process and measurable metrics are in place
• Provided overall project quality assurance. Peer reviewed all project deliverables and provided subject matter expertise on the accuracy of the deliverables.
• Performed employee performance reviews working with the Program Manager to communicate team member's performance and areas of improvement.
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements

Confidential, Washington, DC

Project Manager

Responsibilities:

• Responsible for project life cycle from Initiation to Deploy and Go-live phase
• Conducted and documented project scoping sessions, including the creation of a Statement of Work, project plan, resource work plan and stakeholder communication plan. Lead change control process.
• Managed client relationship and expectations. Managed multiple projects simultaneously
• Assisted sales with project scoping, statement of work, project plan, estimate, Site audit and other details for prospective clients
• Acted as liaison between Account Management, Client support services, Development and Product Management
• Responsible for producing project documentation, build credibility, establish rapport with stakeholders at multiple levels and provided senior Management status artifacts, milestones deliverables and budget updates.
• Reviewed and adhered to client's contract including strict adherence to the company change management policies outlined in the Statement of Work.
• Developed and maintained a revenue forecast
• Coordinated all project activities and acted as the liaison for the clients treasury, IT teams and PMO
• Conducted and managed Steering Committee meetings for senior management
• Worked closely with Client Services to ensure a smooth handover from implementation to support team.
• Coordinated internal testing and issue resolution with product management. Working knowledge with payment processing systems
• Assisted client with product control for maintaining accounting and financial reporting

Confidential

QA Manager

Responsibilities:

• Managed a team of 11 resources of diverse technical competency to assure the quality of each product developed within the organization.
• Developed test cases, executed functional, database and automated testing on Deposit Management System; a $5M in-house developed “Core Banking Application System” that was later implemented in 342 branches and 25 zones. Used HPQuickTestProfessional and LoadRunnerfor automated testing.
• Performed end-to-end testing of Identity Management System (developed for verification of all the bank customers) with a team of 11 QA resources. The challenge here was verification of considerable data and this was done successfully across all the branches.
• Performed Integrated and System testing of Oracle ERP R12 modules of “Administration, Human Resource, General Ledger and Payroll” for the bank to integrate with the existing Core Banking Application Systems.
• Gathered and Analyzed Business, Functional requirement Specification to identify all requirements
• Delegated daily tasks to onshore & offshore resources.
• Conducted walk-throughs and demos for the business user.
• Coordinated daily Functional/UAT test status&defect status meetings with business users, QA analysts, software developers and release/environment management team members.
• Briefed technology management group on weekly basis about the status of the project.
• Gathered and analyzed test data and results to produce, update and maintain various QA artifacts, metrics & reports.
• Formulated, designed and developed Test Approach and Test Plan documents.
• Created and executed detailed manual test cases to test various modules & interfaces related to Mainframe, Client Server & Web based custody systems.
• Involved in testing web services using SOAP UI.
• Involved in Creating, executing, coding and enhancing the VB scripts using QTP for each individual functionality &Regression testing of the application.
• Back End DB2 Database verification manually and using QTP to automatically verify Database with the values entered during automated testing by inserting Runtime Record Database Checkpoints.
• Performed data integration testing among Mainframe, Web based & Client Server applications.
• Extensively used automated test tool QTP for Functional and Regression Testing
• Executed SQL statements in Toad to retrieve data from tables for validations purpose.
• Assist business users in executing test cases/scripts in UAT phase.
• Assisted Quality Center Admin in creating Users and their access levels
• Defined and executed performance metrics for the Information System Division and implemented these metrics based on CMMI guidelines.
• Stepped in, turned around and saved the ACR Automation System through rigorous testing, requirements management and user acceptance testing. Developed on the direct instructions of Bank’s President, ACR Automation System facilitates the computerized performance evaluation of employees based on the
• Lead the Project Management Office to ensure the timely and comprehensive accomplishment of tasks and responsibilities based on PMI guidelines.
• Technical Advisor to the Senior Executive Vice President (SEVP) of Information System Division for correspondence, presentation and collaboration with the other divisions of the bank.

Confidential, Houston, TX

QA Lead/Business Analyst

Responsibilities:

• Led a team of 15 Automated Testers and QA Engineers responsible for offshore automated testing for the technical solutions department of Halliburton in Houston. The team was also responsible for testing of IT Products including Software Testing Solution, Security Devices and ERP Solutions at LMKR.
• Provided Onshore and Offshore Software testing solutions for Halliburton’s “People Performance Management System” tool, LandMark Graphics’ IPressgraph”, GlaxoSmithKline Online Portal and United Nations Development Program application.
• Developed Test Plan based on previous Templates
• Performed RTM (Requirement Traceability Matrix) to ensure all requirements are covered
• Prepared Test Cases from MRD, Use Cases.
• Imported requirements, test cases from Excel to Test Director.
• Automated manual test cases using Win Runner.
• Used Analog/Context Sensitive recording.
• Involved in the preparation of Risk Analysis Document with BA’s.
• Created Test cases, Test scripts as per the design documents (both Functional and Technical Designs)
• Interacted with Business Analysts/Users/Developers for collecting Requirements.
• Created Business Flows, Decision Trees using Visio and Decision tree matrix to give the weight age for the test cases.
• Reported Defects in Test Director.
• Prepared and provided test matrix to the management.
• Performed functional, grey-box, white box, data base and automated testing to the extent of producing quality deliverables that were successfully implemented in to production after User Acceptance Testing.
• Established LMKR as the first Channel Partner and Value Added Reseller of Mercury Interactive and IBM Rational.
• Developed and initiated the “Business Plan” for sales and marketing of Mercury InteractiveIBM Rational ToolsProducts. The result was that LMK Resources was able to sell a number of these tools to Halliburton (Houston), LandMark Graphics (Houston) and National Database Registration Authority (NADRA)
• Conducted a series of seminars on Mercury’s Automated Software Testing Tools where Executives and Technical Resources from all the major IT companies participated in the event. The Vice President of Mercury’s Asia Pacific region termed this event as a huge success in terms of bringing awareness of Mercury’s Tools in the Market.