IT Coordinator Resume Profile

Professional Experience

Confidential

Technical Support / Consultant / Principal Owner

Acquired and currently managing a client base providing all manner of IT consulting and support.
Portfolio of services include: customized solutions for small businesses, IT consulting, project management, cost analysis, installation, migrations and day two support of all IT needs including web and social media content maintenance and distribution.
Data analysis, voice and video applications, information security, data server storage, help desk support, training and strategic planning are all within the catalogue of services.

Confidential

Project Coordinator / Desktop Support contractual consultant

Successful management of migration and asset refresh of Dell desktops in Windows7 Enterprise.
Provide stellar desktop support to all corporate users in all stages from pre to post delivery.
Create and maintain pristine delivery, timeline and asset details in various databases and spreadsheets.
Maintain Active Directory integrity by updating all new changes for users and computers.
Application installations, upgrades and support of business, financial and productivity suites.
Outline and provide written documentation for Disaster Recovery contingencies.

Confidential

Desktop and Network Support Manager

Managed project development and support of all IT related technologies including web and network migrations with SQL, AD and DAM databases, network and office moves, accounting and photo application migrations and workflows all for 24 - hour web client subscription based traffic and in-house usage.
Managed staff in all aspects of technology workflow involving the retrieval, processing and transmission of time sensitive images in a global photo distribution system.
Designed, implemented, and administered a mixed network environment for internal/external connectivity and security.
Set quarterly and yearly projected budgets to appropriate new and existing proposals and ventures.
Negotiated and worked directly with outside vendors and suppliers in the design, implementation, projection, installation and support of suitable hardware and software requirements.
Participated in all programs and enforced all policies relating to planning, procedures, and performance based employees.

Confidential

IT Support / Manager

Standalone support of all in-house technical issues in a restaurant business.
Supported networking and client hardware for 5 Micros Point of Sales POS systems in software and hardware.
Designed, installed and supported network accommodating video, audio and POS systems with Windows server.

Confidential

Service Technician / IT Coordinator / IT Manager

Managed direct staff members in providing help desk technical phone/field service to over 160 ticket centers and venues in New England. Organized and recommended yearly budget for IT hardware and software requirements.
Provided efficient second and third level desktop support for proprietary and commercial hardware and software.
Administered a Novell and Windows mixed networking environment. Supported design plans and deployment for Novell to Windows NT migration.
Worked directly with telecommunication vendors to meet deadlines in design, implementation, ordering and support of appropriate data and telecom networks.
Tested new and/or enhanced proprietary hardware and software for development and deployment.
Field support for hardware /software needs, including installations and maintenance new and existing hubs in the US, Europe and South America.

Technical Expertise

Software: MS Office, Open Office, Adobe Photoshop, Final Cut Pro, PowerDirector, Audacity, Wavepad, Fotoware, Checkpoint, Mediabin, SaaS, SQL, DAM, CMS, Expression Engine, Drupal, Norton, McAfee, Avast, Symantec Endpoint, Autotask, Backup Exec, Photo Mechanic, VmWare, Sharepoint, Officemate, Softdent, Quickbooks, Micros, Microsoft Project Management, Dameware, Lumension, Altiris, HP Project and Portfolio Management Center, Mobile Encryption, Lotus Notes
Telephony Networking: Hosted and non hosted Ip Phone systems VOIP, PBX
Operating Systems: Windows, OS X, Android, WebOS, IOS
Hardware: Dell PowerEdge, HP Proliant, Apple Xserve, SAN, NAS, APC UPS, MAC, Cisco Switches, Nokia Firewalls, Polycom, Starbox, Blackberry, Ipad, Iphone, POS, Apple
Cloud: iCloud, LiveDrive, Dropbox, Google Drive, Skydrive, SugarSync, NetBackup