SUMMARY

15 years of IT experience. Diverse leadership roles across the IT services spectrum - Business development, functional consulting, project management, deal structuring, contract negotiations and P L management.

Specialties: P L management, strategic account planning governance, client relationship management, sales business development, outsourcing/offshoring program management oversight, global delivery assurance, Vendor Management and Contract Negotiations, business analysis, Quality Assurance, Data Analysis consulting, talent management.

EXECUTIVE MANAGEMENT SKILLS

• Project planning, initiation, and organization Recruiting people and keeping them
• Risk, Issue Scope Management, Communication Planning, Status Reporting
• Team Organization Staffing, Performance Management Effective project negotiation Accurate estimating, cost control, Proposals, Organizational Initiatives Project execution and control Developing powerful project presentations and reports Personal and project leadership Effective problem management Growing and sustaining a high-performance team Program/Project Management ERP Implementation Client/Sponsor Relationship Management Deployment/Roll-out Planning and Execution Global Delivery Operating Model Systems Integration Methodologies Tools Team Building and People Development Application Integration Project Planning and Estimating Issue and Risk Management Change Management and Training Quality Management PROFESSIONAL EXPERIENCE

Relevant Projects

Confidential

Senior Program Manager/ Associate Director

Environment: MS Office Suite 2010, MS Word 2010, MS Excel 2010, MS Access 2010, MS Visio 2010, MS Project 2010, MS SharePoint 2013, IBM Rational Tools, RUP, Waterfall SDLC, MS SQL server, Java / J2EE, XML, CITRIX, HTML, XML, CSS and Web 2.0 concepts, IBM Websphere, BI, DB2, SaaS, Agile/Sprint/Scrum, LEAN SDLC, RTD 11g, Salesforce.com, Release Management, Cloud Computing, Oracle HCM, JIRA, VersionOne, VMware, Oracle ERP

• Develop, secure sponsor approval, and maintain the project charter
• Develop and follow a Project Start-up Plan
• Develop and maintain related project schedules
• Receive and act on recommendations and guidance from the DOH executive sponsors
• Receive status updates from their Project teams
• Compile and present summary status, issues, risks, and change information to DOH
• Participate in the Work Groups
• Manage schedule progress and confirm that issues or risks that impede progress are identified and analyzed, resolved, or mitigated
• Commission further analysis or implement a resolution that requires the sharing and/or reconfiguration of resources within their Project that does not negatively impact the completion of their efforts
• Identify and gain approval for changes to scope, process, duration, cost, or quality parameters
• Verify project management and team adherence to PMP and AGILE standards
• Successfully handled large transformational programs including instance consolidation, upgrade, implementations and managed services for Life Sciences and Healthcare customers
• Performed fit/gap analysis, designed gap strategies and recommended business process changes to take advantage of delivered HCM
• ollowing client request to limit number of customizations in the new centralized HCM
• Managed stakeholders from top 10 Life Sciences and Healthcare customers
• Managed multiple end-to-end global implementations involving rollouts in 100 locations covering various geographies of the world
• Worked closely with client senior management and business function stakeholders to achieve the intended objective
• Served as head of Technology Change Management Group
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements using contemporary technologies that may exist local and external.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management. Adheres to Institute and IT departmental policies and procedures
• Participate in the development of IT strategies in collaboration with Laboratory stakeholders mindful of various regulations imposed by the Federal and State statute.
• Understanding of Business scenarios and converting it to Master data management MDM and Enterprise Data Management EDM Business logic
• Design solution using Master data management MDM and Enterprise Data Management EDM
• Review protocol, Case Report Forms and edits specifications for consistency within each document, cross-checking these documents against each other.
• Develop and maintains project plans for the study in accordance with Standard Operating Procedures SOPs and Work Instructions WI .
• Plan, develop, and manage information security and risk management program for Internet properties and shared services.
• Direct team of Information security specialists with authority for information risk management, IT audit and compliance, information security operations, infrastructure and applications, incident response, and capital/expense budget of multi million.
• Coordinated with business unit HR to develop a formal information security and risk management career path.
• Negotiated multi-stage plan to drive network segmentation with less stringent security standards for networks processing non-sensitive data. Included cross-organizational process for selecting security mechanisms and documenting data flow based on classification level of data.
• Analyze and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Maintain and evaluate project progress by maintaining timelines and other tracking/analysis tools.
• Produce and distribute status, resourcing, and tracking reports, and functional area plan to appropriate team members and senior management.
• Perform ongoing review of project financial status, budget, scope.
• Alert senior management to potential issues and ensures necessary corrective action is taken.
• Assume management responsibility for Business Contingency planning efforts with a major focus on assuring the adequacy of business unit contingency plans for critical business areas, functions and applications.
• To maintain continued operations, asset protection, and loss mitigation in the event of a disruption, coordinating activities of technology resources with the company's business units and development groups, as required.
• Assume management responsibility for Data Center and Communications Network Recovery planning efforts with a major focus on achieving all financial estimates, assuring adequacy of end-state production recovery environments, meeting all strategic planning deliverables, coordinating activities of technology resources with other company business units and development groups, as required.
• Direct and oversee projects team to insure successful attainment of objectives
• Provide direct and indirect leadership cross-functionality while managing issues, conflicts and priorities.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Establish service level agreements with business units.
• Make recommendations and implement technologies to streamline infrastructure and desktop deployments.

Confidential

Senior Program Manager

Environment: MS Office Suite 2010, MS Word 2010, MS Excel 2010, MS Access 2010, MS Visio 2010, MS Project 2010, MS SharePoint 2013, IBM Rational ReqPro, IBM Rational ClearQuest, IBM Rational Quality Manager, Callidus TrueComp v 3.7, v 5.1 V 7 , RUP, Waterfall SDLC, TOAD for Data Analyst 2.6, MS SQL server, Java / J2EE, XML, BI Publisher, CITRIX, HTML, XML, CSS and Web 2.0 concepts, NoSQL, IBM WebSphere, BI, DB2, Data Loader, Teradata, SAAS, Cognos, Oracle HCM, Oracle ERP, Master data Management MDM , Agile/Sprint/Scrum, LEAN SDLC, VBscript, RTD 11g, SIEBEL CRM, Salesforce.com, Release Management, Cloud Computing, Microsoft Mediaroom

Responsibilities:

• Define and review the business case and requirements by regular reviews and controls to ensure that the client receives the system that he or she wants and needs.
• Build a team of infrastructure professional consistent with new design and direction.
• Prepare scope of work reports and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Assist with the planning and deployment of infrastructure security measures.
• Design, maintain, develop, implement, and evaluate all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
• Conduct feasibility studies for various new and upgrade projects, improvements, and other conversions. Conduct pilots wherever possible.
• Lead the effort in defining, analyzing and implementing best practice requirements and functional design decisions to leverage product improvements introduced in HCM
• Performed duties of liaison with the Human Resources, Information Systems, and other selected client community staff to successfully upgrade and implement the HCM
• Managed systems security audits, incident response team and procedure documentation, risk analysis methodology, intrusion detection systems, and information security guidance to executive management team.
• Directs, manages, plans and administers the operational and administrative activities of a full service IT security department.
• Develops, implements security standards, procedures and guidelines for multiple platforms and diverse systems environments.
• Reviews the development, testing and implementation of security plans, products and controls techniques
• Identifies and assesses IT security risk/ exposure on new and existing infrastructure
• Investigates and recommends appropriate corrective actions for IT security incidents.
• Develops and maintains security policies, controls and their compliance.
• Perform resource allocations and workload assignments according to delivery requirements.
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
• Perform customer negotiations for delivery rates.
• Develop scope and budget for delivery projects
• Report delivery status to customers and develop required delivery documentations.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Proactively monitor the health and test network performance and provide network performance statistics and reports develop strategies for maintaining network infrastructure.
• Proactively monitor the health and test server/storage performance and provide network performance statistics and reports develop strategies for maintaining server infrastructure.
• Practice IT asset management, including maintenance of component inventory and related documentation. Trend Infrastructure utilization.
• Experience scheduling and supporting a portfolio of Projects / Programs of different size, contract types, and complexity by using MS Project 2010
• Manage the Salesforce Cloud project work that has been initiated.
• Establish, refine and communicate through the business and a shared understanding of the portfolio vision and roadmap planning for Salesforce.com Cloud.
• Ensure all AS Master data management MDM and Enterprise Data Management EDM Technical Projects comply with applicable laws, regulations, standards, policies and procedures including change management, SDLC and Security and Governance practices
• Develop improvements recommendations for Master data management MDM and Enterprise Data Management EDM processes.
• Provide direct communications between the Project Office, Information technology Operations, Technology architecture and Engineering Systems, and Systems Application Program Management.
• Participate in appropriate business unit and development planning meetings and activities.
• Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues.
• Assist the department in enhancing, formalizing, and standardizing the business planning process, including forecasting and tracking mechanisms, across all business units, to facilitate timely accommodation of future company recovery requirements and opportunities.
• Managing the transformation from legacy systems to a Salesforce Cloud system with integration to other systems required
• Responsible for sign-off for UAT test plan, UAT test strategy, UAT test scenarios, UAT test cases and Go live activities by using IBM Rational ClearCase, ClearQuest, Quality Manager and Rational ReqPro..
• Worked on data migration from databases to salesforce.com SFDC using Data Loader.
• Involved in creating gap analysis document, clearly identifying the data for data migration, business process and work flows of the organization with respect to salesforce.com implementation.
• Responsible for Data Analysis and data migration from SQL Server database to sales force.
• Exposure to java technologies like J2EE, EJB, XML,JSP and Applets
• Designing, developing and maintaining JAVA / J2EE Enterprise applications.
• Experience in Database design for larger projects with good knowledge of PL/SQL in Oracle and Sybase.
• Managed Call Center infrastructure and network upgrades.
• Own Statements of work SOW , work plans, schedules, budgets and overall deliverables
• Responsible SOA to allow users to combine together fairly large chunks of functionality to form ad hoc applications built almost entirely from existing software services
• Manage the executed contract and financial aspects of assigned projects, including reviewing study budgets and expenses.
• Oversee and tracks site payment issues as required.
• Alert Finance on the need for Customer invoicing.
• Oversees the regulatory document collection and submission process.
• Assist in the negotiation and contracting process with outside vendors
• Oversee site feasibility assessments and risk assessment
• Apply LEAN SDLC approach and Agile.
• As Agile Coach, team on key agile principles including team ownership and self-organization, effective user stories, agile estimation, transparency
• As Agile Coach, Conduct SCRUM review call with clients, , daily stand-up meetings, reviews, retrospectives, sprint and release planning, and demos
• Initiate and plan the project by establishing its format, direction and base lines that allow for any variance measurements and change control.
• Partner with the end users, work with project sponsors and other management to establish progress and direction of the project by achieving goals, reaching targets, solving problems, mitigating risks.
• Manage the technology, people, SMEs and change in order to achieve goals, reach targets, and deliver the project on time and within budget.
• Involved in configuration Implementation of Salesforce.com.
• Established cross-functional relationships and managed all requirements gathering, data analysis and documentation for enterprise projects to centralize insurance policy, premium, and claim and loss data with advanced reporting and unified communication.
• Drive the project by leading by example, and motivating all concerned until the project accomplishes its goal.