SUMMARY

• 8+ years experience in project coordination, and supporting management, executives and teams.
• Experience working with cross - functional and off-shore teams.
• Team player, flexible, creative, independent, decisive, and able to multi-task and prioritize.
• Possesses a get things done attitude.
• Thriving when working under tight deadlines in a fast-paced environment.
• Superb meetings scheduling, meeting coordination, meeting minutes taking skills and action items distribution experience.
• Very detail-oriented and results driven with excellent written and verbal communication and listening skills.
• Has superb prioritization skills.
• Works well with employees at all levels of the organization.
• Great reporting and metrics creation and metrics maintenance skills.
• Very tech savvy with advanced technical skills and up to date on latest technology and IT industry developments.
• Superior organizational, time management and problem-solving skills.
• Ability to get the work done with minimal supervision.
• Quickly understands company and industry specific domains and job functions.
• Possesses a professional manner with a great attitude.
• Very trustworthy and confidential, has worked with companies’ sensitive and confidential information on a global scale.
• Bachelor’s degree in Business Administration (BA).

TECHNICAL SKILLS

Development methodologies and tools: Agile (Scrum and Kanban), Waterfall

Project Management and Collaboration Tools: Jira, MS Project, Basecamp, Redbooth, Wiki, Central Desktop

Communication: Confluence, Skype, WeChat, Google Hangouts, GotoMeeting, WebEx, Masergy Communicator, SameTime

Version Control Software: Github

Office Suites: Office 365 and MS Office (Outlook, Visio, SharePoint, Project, Word, Excel, Access, PowerPoint), Google Docs, Sheets and Slides

CRM: Salesforce, Hubspot

Issues Management: Issue Tracker

Email: Outlook, Lotus Notes

Storage: DropBox, OneDrive

Expenses Software: Concur

Image Software: PhotoShop

PROFESSIONAL EXPERIENCE

Project Coordinator

Confidential, San Mateo, CA

Responsibilities:

• Responsible for coordination of all company programs
• Provided training materials and guidance to team members to increase learning ability and work efficiency
• Supported project teams, budgets, plans, performance metrics, communication, recruiting, supervision, research
• Utilized Excel extensively to create vlookups, create pivot tables and dashboards
• Utilized Jira, RedBooth, MS Office, Google G Suite Google Cloud (Google Docs, Google Drive, etc.), Salesforce, Zapier, MailChimp, Office 365, etc.

Business Systems Analyst

Confidential, San Mateo, CA

Responsibilities:

• Worked in Kanban Agile environment delivering mobile and web customer solutions
• Delivered results in the realms of business systems analysis, project management, testing, operations, process improvement, etc. at both Confidential Broker and CoPower divisions of the company under Agile (Kanban) environment
• Headed Project Management initiatives of all active IS Department projects: setup all projects in MS Project, reached out to team members and updated projects status, reported projects progress to senior management
• Conducted Business Systems Analysis from start to finish: lead discovery and design meetings with stakeholders from Operations, Information Systems, Product, Sales Support, Customer Service, Marketing, and Sales departments, etc., created BRDs, mockups, wireframes and prototypes for features, defects, reports, enhancements and new solutions; conducted business process mapping; resolved complex business problems with existing and proposed automated systems; received and archived document sign offs, collaborated with IS Director and Peers to refine documentation and conform to ACA and insurance industry guidelines; identified changes for better department and company performance.
• Utilized Confluence, Jira, Issue Tracker and LeanKit for management of deliverables
• Evaluated information gathered using different methods and sources, worked with stakeholders to reconcile conflicting information, identified potential risks, and translated high-level information into useful documentation.
• Worked closely with Information Systems department staff such as developers, testers, BAs, director, CIO, to formulate high-level technical solutions
• Implemented Testing of ongoing and released software: created test cases and test scenarios, tested interface in testing environment using alpha testing, functional and non-functional, regression testing, systems testing and usability testing techniques; conducted requirements-testing traceability
• Managed data in Excel creating reports, pivot tables and queried data
• Spearheaded the idea of Agile in the company and shared Agile methodology knowledge with peers in projects personally involved in
• Significantly reduced backlog at CoPower by 30% for Empower enhancement requests; lead the Confidential Broker Portal, Central Document Repository among other projects affecting Confidential Broker and both Confidential Broker and CoPower divisions
• Successfully finished work ahead of schedule; took on more responsibilities; showed initiative; started projects, initiated work and documented solutions for areas of the company that were put on hold before for a long time
• Visited the Orange County office of the company, reported on and produced the documentation for automated solutions that saved the Sales Support and Customer Service departments hundreds of work hours each month
• Successfully worked at both Agile and Waterfall environments as the company was transitioning from Waterfall to Agile

Project Coordinator

Confidential, San Francisco, CA

Responsibilities:

• Served as the Project Coordinator for the successfully implemented Workday project at Confidential
• Served as a Project Manager for the HR intranet portal project
• Provided project coordination and project management services as part of the successfully implemented Workday, SharePoint and other projects at Process & Technology and HR wide divisions of the company which included mobile app components.
• Collaborated on projects with company executives, cross-functional company teams, external consultants and a web developer.
• Created, modified and maintained project management documentation.
• Worked in Agile environment, analyzed business requirements, broke down complex requirements into simple flows and specifications.
• Validated and reported on data and data migration, analyzed data mapping schemas, created, modified and distributed reports, and various project documents, provided project status.
• Used Excel features such as vlookups, and pivot tables to organize and display data
• Facilitated meetings, handled expenses and expense reports.
• Arranged and managed events from start to finish.
• Worked within small and large team group settings; worked also independently and took initiative to resolve complex and ambiguous issues. on a short notice.
• Served as the HR SharePoint administrator, developed, consolidated, and edited content, granted permissions, facilitated SharePoint work.

Administrative Assistant III

Confidential, Daly City CA

Responsibilities:

• Integrated software and processes for company’s departments.
• Facilitated project meetings and communicated with multiple departments involved (IT Site Support, Emergency, Radiology, Patient Care Services, and Administration).
• Prepared project documentation, collaborated on setting schedules.
• Facilitated testing and end-user training and provided training manuals to employees.
• Maintained and edited web pages for all MDs and other healthcare staff in South San Francisco Medical Center area accessible also on mobile devices.
• Used Excel and managed data using vlookup function, and Pivot tables dashboarding
• Produced graphics for ergonomic data sets in MS Excel, and handled ergonomic cases from start to finish.
• Handled from start to finish and kept track of billing invoices.

Project Coordinator

Confidential, San Mateo, CA

Responsibilities:

• Served as a Scrum Master for all projects in the company, lead ceremonies, facilitated team work for all mobile and web based projects utilizing Jira and Confluence
• Managed projects and project budgets at the company, conducted GAP analysis, and supervised project teams.
• Gathered customer requirements, provided project solutions, managed customer relationships, and implemented process redesign.
• Recruited and built teams, provided training and support to company employees.
• Build the company’s web presence and handled online advertising initiatives.
• Coordinated movers and furniture deliveries across the Bay Area.
• Managed data in Excel to analyze and display data using vlookps and pivot tables
• Supported staff, handled internal communication and meetings, managed travel schedule, made reservations.

Internal Auditor

Confidential, Fremont, CA

Responsibilities:

• Implemented business initiatives at the company
• Created and refined company policies and procedures and shared and maintained them across the company in SharePoint and Confluence; developed activity diagrams and collaboration diagrams; wrote reports
• Lead an HRIS Agile project and supervised international and in-house IT teams on SDLC project implementation; translated business needs into system requirements, conducted project management activities
• Assessed cause of discrepancies in warehousing and distribution which decreased product loss by 25%

Inside Sales Representative

Confidential, Brisbane, CA

Responsibilities:

• Sold company products and services over the phone to inbound existing accounts, brought new business by initiating new accounts
• Resolved customer questions and problems with accounts, orders, returns
• Was given additional work responsibility as an Internal Auditor
• Administered companywide process improvement projects utilizing Agile methodology in the Warehouse, Inventory Control and Customer Service departments, wrote up the corresponding reports and analysis
• Researched root cause of errors throughout the company that reduced errors by 30%