SUMMARY

• Accomplished professional with 17 years of program / project management experience in Project Delivery / Network Rollout, System Integration, Customer Experience, Managed Service and Operations Support within Telecommunication and Information Technology Industry. Demonstrated proven record of success managing small to large projects from design to deployment with in fortune 500 companies, locally and globally.
• More than 10 years in Telecommunication and over 6 years in IT industry experience.
• Over 7 years of managerial experience, managing diverse Project teams and departments, implementing effective communication strategies and creates an environment that encourages innovation and risk taking.
• Developing & Implementing “Service Level Agreement” (SLA) & “Operational Level Agreement” (OLA) across multiple divisions in the organizations to match customer operational requirements.
• Delivered “Nation - Wide” Fixed Access & rolled-out project worth over US$350 Million.
• Responsible for managing yearly budget in excess of US 100m.
• Implementation/reporting of Balance score card across the department.
• Established & Implemented “Outsourcing Model” & “Vender Management” framework that helped in reducing the Capex by 25% in 3 years.
• Defined & established “Program Performance Metrics” for continual measurement & improvement of operational efficiency & effectiveness and governances according to PMI standers and ensured all project followed Project Management Life Cycle (PMLC).
• Business Development & Customer Relationship Management. Build & Manage relationships with a diverse set of stakeholders including, Government Entities, Board Members & third party.
• Very comfortable working with senior and executive level management in terms of reporting and presenting.

Core Competencies

• Project Management Life Cycle (PMLC)
• Budget Management
• Team Builder & Mentoring
• Cost Analysis & Budgeting
• Vender Management
• Client Relationship & Presentation
• Development & Migration
• Business & IT Planning
• Agile & Waterfall Methodology
• Problem Solving & Negotiation
• Testing /QA/UAT
• Cross Functional Supervision

TECHNICAL SKILLS

Operating Systems: Microsoft Windows 95/ 98/ NT4/ 2000/XP, Solaris7&8, HP-UX, AIX, Linux.

Databases: Oracle v.8.03-8i, Sybase, MS SQL Server 2000, MS Access, IBM DB2

ERP: Oracle Financial and Inventory

Web Development Tools: Visual Basic, JavaScript, HTML, XMLCRM Siebel 8 - Order Management System

Misc. Tools: MS Office 2010 (Word, Excel, Access, PowerPoint), MS Share Point, MS Visio

Telecom Technologies: MSAN, PacketFront, GPON

Methodologies: Agile, Waterfall (Knowledge of Scrum & Kanban)

Project Management Tools: MS Project

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Program Manager

Responsibilities:

• Responsible for E2E delivering of Offer Management System (OMS) project from Inception to closure
• Managed Scope, Schedules, Budget, monitored project progress, tracked outstanding issues and risks, followed up on action items
• Managedonshore/offshore project resources and provided weekly project status to management
• Lead and participated in Joint Application Development (JAD) sessions. Gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshops.
• Conducted impact analyses on new requirements introduced during the project and communicated schedule and cost impacts to stakeholders through weekly steering committee meetings
• Facilitated daily meetings, Sprint Planning, Review and Retrospective meetings that contributed to better communication and collaboration between team members, and continuous improvement of processes
• Gathered requirements, and worked with customers on prioritizing the Product Backlog, that helped the teamdeliver features with most business value as early as possible
• Business analysis, creating user-stories, use-cases, product backlog grooming
• Defining test strategy, test plan, test scenarios, environments (live/test) readiness and synchronization of environments (Production/Test).

Confidential

Director Program Management Office

Responsibilities:

• Managed Project Management Office (PMO) to streamline cross organizational project management activities, developed project management processes and standards and ensure projects definition, tracking and execution in a consistent and effective in order to maximize project success
• Generated an Integrated View of Program Metrics including completion status, schedule, issues, changes, demand and financials. Reviewed and approved project plans and charters of strategic initiatives to meet business requirements
• Established and refined the vision, strategy and the overall process for the fixed Access Network to synchronize with the overall Technology division to ensure it maximizes its short, medium and long term objectives
• Managed Network Transformation Initiative that integrated network planning tools with Network Inventory tool (NetCracker), CRM (Siebel), ERP (Oracle), GIS and Project Management tool (in-house developed) on single platform with real-time data from company networks so the future planning can be done seamlessly.
• Managed key phases of customer excellence program (CEO Initiative), developed Diagnostic Tree to enhance First Call Resolution (FCR), Service fulfillment and outline self-trouble shooting, managed end to end system integration of Diagnostic Tree with business systems
• Established Vendor Management framework for the roll-out projects that helped in reducing the capital expenses by 25% over 3 years
• Refined the current wireline SLAs and OLAs with the venders and field Operations to bring service provisions time with in 24hrs and fault rectification within 12hrs
• Implemented new SLAs and OLAs for wireless clients, reducing service activation time from 5 - 3 hrs.

Confidential

Program Manager

Responsibilities:

• Responsible for managing the team, resources, equipment and to deliver the solution, as well as managing and sustaining relationships with venders and partners integral to the project.
• Executed and maintained project management processes and disciplines in the areas of project Scope, Time, Cost, Quality, Communication, Human Resource, Procurement, Risk / Issue, Change and Closure Management .
• Liaised with technology heads in controlling and updating the Fixed Access Network - Infrastructure (Active and Passive) standards/guideline in accordance to the new technologies like MSAN, GPON
• Managed technology migration projects, replacing legacy technologies with new highly efficient networks. Projects include; upgrading active and passive infrastructure to match the requirement for MSAN (Multi-Service Access Node), PacketFront and lastly GPON (Gigabit Passive Optical Network)
• Established process, Performance Matrix and SLAs with the selected vendors, like Ericsson and Huawei of Fixed Access Network Roll out that resulted in project turnaround time from 4 weeks to 2 weeks
• Successfully delivered nationwide Green field FTTH technology projects. Project portfolio includes

Confidential, Palo Alto, CA

Project Manager

Responsibilities:

• Managed enterprise-wide internal user support application projects, ensured all objects were accomplished in accordance with the project scope, time and budget. Prepared schedules, risk logs, evaluated weekly project status and present detail reports for Management.
• Engaged in HP hardware and software product testing (first HP/compact laptop)
• Led internal systems and services transformation project and outsourcing to offshore venders
• Project Managed the migration of security application from global servers to onshore data center

Confidential, San Jose, CA

Network Analyst

Responsibilities:

• Assisted in designing and implementing Local Area Networks, Wide Area Networks, Firewalls, Routers, Switches for Internal University customers
• Installed and administrated campus Servers (UNIX HP-UX/, Sun Solaris7, Linux-RedHat6, MsNT4), workstations/printers. Assisted in developing/Implementing a site Disaster Recovery Plans (DRP)
• Managed, trained and assigned daily tasks and assignments to staff.

Confidential, Sacramento, CA

Associate e-hosting Coordinator

Responsibilities:

• Develop e-Business sites for Small Medium Enterprises, gather data and requirements.
• Plan, design and develop store front and back end and populate data, provided necessary training and support after hosting.