PROFESSIONAL EXPERIENCE

IT Hardware Asset Manager

Confidential, CO

Responsibilities:

• Performing support for IT Hardware Asset Management at the 83 Anthem sites.
• Coordinating and updating monthly audit of all IT assets located at all Anthem sites in the U.S.
• Maintaining soft records of all assets and updating TAMIT database as repository of all asset status records.
• Updating and creating new procedures for streamlining asset tracking processes.
• Coordinating excess/disposal of decommissioned assets wif third party salvage contract.
• Performing as liaison between Anthem Asset Management and HCL Field Services.
• Managing IT asset lifecycle from procurement through salvage.

IT Hardware Asset Manager

Confidential, Aurora, CO

Responsibilities:

• Performing primary support for IT Asset Management at the Defense Health Agency (DHA) Aurora site.
• Tracking, inventorying, and performing biannual audit of all IT assets located at DHA - Aurora.
• Shipping/receiving and inspecting equipment transferred to or arriving on site.
• Maintaining hard/ soft records of all assets and updating Argis database as repository of all asset status records.
• Acting as backup for Software Asset Manager wif training in software licensing and management.
• Delivering and installing hardware assets in Deployment.
• Maintaining port security during deployment and updating asset locations and access rights.
• Updating and creating new procedures for streamlining asset tracking processes.
• Coordinating and organizing efficient warehousing design and placement.
• Coordinating excess/disposal of decommissioned assets wif government contact.
• Providing 1st & 2nd level Deskside Support including hardware repair.
• Imaging new systems during laptop hardware refresh.
• Utilizing Admin Rights in support of Enterprise Infrastructure.
• Providing end user support during DEE email migration.
• Maintaining a “Position of Trust” security clearance.

Lakeshore Staffing Contract

Confidential, Greenwood Village, CO

Responsibilities:

• Creating Purchase Orders (PO’s) in Ellipse and SAP from internal Purchase Requisitions (PR’s).
• Providing end-user technical support, training, and error troubleshooting wifin the SAP ERP platform.
• Training end-users and vendors in full cycle of Procure-to-Pay process in SAP (ECC, SRM, CLM, SUS).
• Crafting Statements of Work / Work Orders / Exhibits to supplement PO’s in SOX compliance.
• Verifying accuracy of SAP default data to existing client Contracts and updating database.
• Negotiating payment terms and pricing wif vendors.
• Completing migration from Ellipse to SAP (ECC, SRM, CLM, SUS) in major multi-site Enterprise.
• Documenting signatures and approvals to maintain strict legal compliance wif DOA and POA.
• Communicating wif vendors to verify accuracy and receipt of orders.
• Instructing vendors in process for using SRM and the SAP SUS Portal for Service Confirmations and Invoicing.
• Working closely wif SAP developers, providing one half of all bug tickets worked on after deployment.

Online Inventory Specialist / Distribution Analyst

Confidential, San Francisco, CA

Responsibilities:

• Acting as the primary contact for the physical inventory of Banana Republic Online.
• Coordinating wif Banana Republic (Brick-and-Mortar) OIS to create and maintain complete and accurate style and order details in the proprietary Order Management system (PROMPT).
• Recording all changes communicated by brand production team and/or merchant.
• Managing monthly receipt reconciliation process, providing accurate financial records of open orders.
• Completing outstanding PO work (i.e. color, sizing, packing details) on a timely basis.
• Tracking incoming orders, ensuring timely delivery, and communicating issues to appropriate contacts.
• Initiating process to prioritize orders, as needed.
• Providing cross-functional teams wif timely and accurate receipt status, style and delivery changes.
• Maintaining accurate regular, markdown and promotional online pricing.
• Preparing individual POs wif efficient packing for shipment from factory to distribution center.

Logistics Coordinator / IT Hardware Asset Manager

Confidential, South San Francisco, CA

Responsibilities:

• Ordering new and warranty-replacement parts, and store/stock items for Genentech’s in-house Computer Repair Center (CRC) utilizing direct-access online vendor software systems.
• One-on-one troubleshooting and repair (1st, 2nd, and 3rd level) for customer hardware/software problem resolution: PC, Mac, Palm Pilot, Mobile Phone, and Blackberry.
• Answering IT support calls, self-service tickets, and emails in a timely according to defined SLA’s.
• Logging, updating, escalating, or resolving tickets in Remedy ticketing system.
• Providing functional assistance and technical solutions for end users on issues related to computer hardware, software, applications, telephony, and video/web conferencing.
• Administration of 4D POS/OE Database (similar to Oracle).
• Participating in IT projects as needed, coordinating efforts wif various project teams.
• Documenting solutions in Help Desk documentation center, and performing ticket analysis as required.
• Researching questions and problems using available information resources.
• Providing adequate and timely feedback to users on tickets.
• Escalating high priority issues and chronic problems to appropriate management.
• Maintaining a consistent high quality of work across all responsibilities.
• Demonstrating excellent customer service skills wif end users, assisting them in their IT support needs.
• Adhering to appropriate Service Desk procedures and meeting defined service level targets.
• Assisting in research, evaluation, testing, and implementation of new computer hardware peripherals.
• Assisting clients wif order placing to ensure client needs are met.
• Buying through direct contact of vendors/suppliers; negotiating prices for equipment, tools, parts, and supplies.
• Purchasing and generating Purchase Orders internally and through direct vendor contact.
• Compiling data for tracking and review.
• Financial tracking and creating financial datasheets using 4D Database and Excel, crediting/debiting departmental budget centers, tracking inventory movement, and inventory auditing.
• Reviewing prices, orders, shipping, receiving, and maintaining records for analysis.
• Inventory management, forecasting, and analysis of trends.
• Managing vendor relations.
• Informing and updating end users and management of system outages and impacts via TEMPeffective communication.
• Serving as liaison between end users and the support teams to resolve issues.
• Adhering to Genentech Regional Occupational Health and Safety policy and procedures.
• Consistently demonstrating and encouraging safe work practices.
• Promoting and complying wif Genentech goals and values.
• Administrative duties: Creating Excel files and Microsoft Word Documents for internal CRC database tracking, external CRC/Genentech data transmission, CRC filing and Vendor Communication.
• Shipping and receiving parts to/from vendors.
• Direct Supervision of assistant and 5 contractors during Hardware Refresh.

TECHNICAL SKILLS

Operating Systems: Windows 8/7/XP/NT/2000/98, Windows Server 2012, Mac OS 8/9/X, Cisco IOS.

Applications: 4D Database, POS/OE, Microsoft Office (Excel, Word, PowerPoint), FileMaker Pro, Netscape Navigator, Messenger, Calendar, Internet Explorer, Mozilla Firefox, Remedy, Merchandise Pipeline, TPX, Outlook, Ellipse, SAP, Argis, LanSweeper, TAMIT, ServiceNOW.