IT Manager Resume Profile

IT professional with progressive experience supporting operating systems, databases and infrastructure project implementations. Managed resources in ITIL Service Management Delivery structure. Successful development of teams and services.

Work Experience:

Confidential

IT Manager, Service Delivery - Projects
Hired by Hewlett Packard as a member of the outsourced team.
Sustained business-as-usual management of 8 engineers to implement projects during transformation of teams and services.
Consulted by account leadership for project proposals, planning, execution and financial inquiries regarding equipment architecture and implementation processes.
Enhanced customer satisfaction through effective communication and resource management of engineers equipment.
Coordinated decommission and migration of servers and storage from remote data center.
Resolved challenge and documented process improvements between onshore, offshore, vendors, customer and 3rd party teams.
Enabled recovery of 30M of unused leased data center equipment. Suggested leadership team negotiates with customer for cost relief of customer-specific equipment.
Mapped equipment configurations lease costs for redeployment to other internal groups.

Confidential

IT Manager, Infrastructure Delivery - Projects

Led team of seven IT professionals in a service-management structure ITSM to design implement physical virtual servers for infrastructure business application projects.
Responsible for effective server delivery stages: solution architecture, installation, implementation, knowledge transfer, operational readiness and disaster recovery planning/testing.
Developed, scheduled led initial project meetings with business/application, architecture, project management, procurement operations teams to reduce team communication system acceptance challenges.
Proactive in requiring UNIX resources to cross-train on MS Windows Server implementation for future technology change.
Managed human capital resources on assigned projects.
Led successful implementation of 140 Windows servers for SAP migration project while ensuring consistency and quality.
Consulted with internal external auditors to provide evidence and explain standard server builds, cross-team QA reviews/approvals and assurance of segregated development, test and production environments of Key Financial Systems.

Expertise/Skills:

Teams: Talent/Resource Management, Team Leadership, Coaching and Conflict Resolution.
Communication: Effective with all levels, executive, financial, business/users, engineers and project management teams.
Methodology Process: ITIL: Incident, Problem, Change, Configuration, Availability, Capacity Management and Service Continuity Disaster Recovery . Matrix ITSM organization st6ructures. Project Lifecycle.
Projects: IT team datacenter integrations/migrations Infrastructure Implementation of enterprise business systems SAP, Siebel CRM/Analytics, R D, sales, demand planning, and logistics, etc. .
Authored reference and process documentation for organization change, service improvement, and compliance initiatives.
Microsoft Office: Excel, Visio, PowerPoint, Word Access, SharePoint and Project
Early career technologies/skills:
Oracle RDBMS, Hyperion Essbase, Windows, linux, AIX, HP-UX, Solaris OpenVMS
SQL and OS shell scripting sh, ksh, DCL DOS
Tools: Remedy Action Request System ARS CMDB HP Service Manager Openview: HPSM/ OVSC Clarity, Planview Oracle OEM, RMAN, NameServer OID
Hardware: Configurations of HP Proliant and Integrity Servers, Rack-Mount and Blades HP Storage Arrays SAN and Tape Libraries

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