SUMMARY

• 15+ year’s industry experience as project management, Global Deployment and Program management.
• Solid experience in e - commerce applications, Built and rolled out branded corporate gift card website.
• Experience in planning, organizing, and executing projects of varying complexity, delivering them within specified timeframes and budgets
• Experience in managing large mobile development IOS, Android projects
• Experience in integration, development, and deployment of large scale, multi-platform, multi-vendor information systems
• Built project proposals or plans to determine effort and schedule requirements and allotment of available resources to various phases of the project, arrange for assignment of project personnel from internal and external sources
• Led Large-scale Programs teams, including; strong management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management and resource management, QA, negotiations, and contract negotiation and management
• Subject Matter expertise in Credit Card Industry, Customer service billing, Retail/Investment Banking, Mortgage Loan Origination and Loan Servicing.
• Experience in agile methodology on Global Portal project.
• Excellent business, communication, and presentation skills. Adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email), to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Excellent global deployment portal skills with very strong knowledge of SDP methodology.
• Experienced testing 3-tier Microsoft applications and an understanding of full life-cycle development (SDLC)..
• Knowledge of Business Intelligence, Data Warehousing and Business Architecture, C2C

TECHNICAL SKILLS

Operating Systems: Win 95/98/NT/2000/XP, UNIX

Languages: C, C++, Java, SQL, PL / SQL, HTML, XML, VB.Net

Databases: Oracle 9i, MS SQL server 7.0/2000, MS Access

Reporting Tools: Crystal Reports 9.0, reporting services

Tools: Word, Excel, Visio, Rational Rose, RequisitePro, Rational, ClearCase, ClearQuest

Web Technologies: ASP, JavaScript, HTML, DHTML, IIS, and FrontPage.

Testing Tools: Win Runner, Load Runner, Test Partner, Test Director, Compuware Test Partner, Compuware QA Run, Compuware QA Load, Rational Robot, Astra Quick Test, PVCS Bug Tracker, Quick Test Professional 8.2, Confluence Atlassian - JIRA

Other: XML, UML, EDI, SDLC, Document, marketing, SEO, analytics, IOT, Embedded Agent, Machine-to-Machine (M2M), C2C, Mingle

PROFESSIONAL EXPERIENCE

Confidential

Sr.Technical Program Manager Mobile/Agile

Responsibilities:

• Managing mobile app development project end to end for smart products which will be deployed to IOS, Android, and Tablet.
• Managed multiple IT b2c, b2b and Mobile/app development e-commerce projects with Agile methodology
• Program managed 5 teams totaling 40 members, plus additional adjunct personnel with an annual budget of more than $10MM.
• Worked with business team to estimate and define project roadmap/ Team Velocity
• Maintained and shared a comprehensive knowledge of the e-business marketplace, processes, and capabilities
• Balanced the competing demands for quality, scope, schedule, and cost
• Practiced combination of standard project management methods adapted for an agile development environment; building a joint project vision within the team, collaboration and open communication, daily meetings to promote flow and exchange of information, monitoring, measuring and adjusting to meet project objectives.
• Worked closely with DevOps and development team to implement and support Continuous Integration, Continuous Deployment, and Automated Testing initiatives with respect to infrastructure and environment setup and configuration
• Arranging & chairing weekly team meetings with C-level executives, focusing on targets & achievements.
• Lead cross-functional teams UX, QA, Engineers, Product team, Marketing team and Vendors to deliver fully integrated mobile app, from concept to design to production.
• Provided process optimization and project management expertise to key projects and multi-million dollars programs within engineering group.
• Lead & facilitated more than 15+ B2C and B2B projects eCommerce cross-functional team in utilizing Agile KanBan.
• Motivating the team to achieve high standards and KPI targets by coordinating the daily allocation of work.
• Responsible for making sure that any gaps in performance or quality are quickly identified and addressed

Confidential, Chicago, IL

Technical Program Manager

Responsibilities:

• Managed $2M+ annual budget across 3 application teams consists of full-time employees, onsite and off-shore resources responsible for product and process management, development and implementation of prototype and enhancements, level 4 support for global users
• Proposed and Implemented companywide Agile/Scrum Project Management Methodology for clients, which included training.
• Facilitated and troubleshooted the solution of problems associated with designing, implementing, leading, and completing projects
• Experienced in working within the realms of custom development and “off the shelf” application configuration and customization. Experienced with working with in-house, near-shore, and off-shore development teams.
• Worked with ETC team in setting up HP Quality Center and Developed Test Strategy, Test Plans, and Test Scripts.
• Defined and documented Service Level Agreements (SLA), Terms and Conditions (T&Cs), Software Development Lifecycle (SDLC) Templates, as required for each project.
• Used a BIS PLM approach to define artifacts, which include:
• UML Use Cases and UML Diagrams ( Use Case, State, Activity ), Business Process Models, Data Models (Class Diagrams), Data Dictionaries, Report Prototypes, Functional Requirements, Non-Functional Requirements, Gap Analysis, UI Wireframes, UI Specifications,
• Provided status reporting to management and internal/external clients.

Confidential

TPM /Deployment Lead

Responsibilities:

• Developed overall program plans and timelines; identifying and facilitating points of integration with the framework milestones; ultimately manages the program from start to finish
• Managed a team of 20 people which includes architects, developers and quality engineers.
• Reviewed RFP, managed vendors, project proposals or plans to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available departmental resources to various phases of project
• Worked with the Executives and Product Management team to define the Product Release Roadmap/Budgets.
• Partnered with team lead to identify risks, barriers, resource gaps and propose mitigations / solutions; ensure mitigation is addressed and follow risks throughout each phase and ensure appropriate visibility.
• Partnered with product lead, align with Scrum/PMO Technology Lead resources for release updates/delays.
• Managed program communications both during and between working sessions or reviews; report the status updates and key decisions via regular health reports and ensure visibility to core teams and all levels of leadership

Confidential

Program Manager

Responsibilities:

• Managed program from initial scope selection through delivery, including management of budgets, vendor contracts, personnel selection, overall schedules, coordination of multiple teams, cross-project and cross-program issue resolution, and status reporting to upper management.
• Wrote Business Cases after conducting meetings with business users, risk team, and finance team. Acted as IO Analyst and worked closely with IO Manager, BU Sponsor, and BU Contact. Measured business opportunity, description of solution and scope. Measured and documented Labor and Material Detail, Skill Set, Budget /Cost To Achieve (CTA) Summary, Inflow Summary and Economic Analysis.
• Worked closely with Senior Management to create Work-Breakdown Structure, Resource Breakdown
• Structure using MS Project and managed project and resources to accomplish company’s goal.
• Recommended changes for improvement after analyzing operational procedures and methods.
• Identified flaws in call handling process and recommended changes for improvement in IVR and CSB after analyzing operational procedures and methods. This enhanced customer satisfaction and increased automation and operational efficiency by 25%
• Conceptualized a robust core customer billing system transformation solution for customer service area based on SOA.
• Implemented and delivered a SOA platform for customer service billing.

Confidential

Technical Program Manager

Responsibilities:

• Managed multiple software development projects for the Customer Data Warehouse in the Marketing Systems PMO. The Customer Data Warehouse was the main data repository used to drive catalog and email marketing, and web site personalization, and also is used for research and data mining.
• Actively worked with the Information Security Officer, Legal/Regulatory Advisors, and Disaster Recovery Team to ensure appropriate technology provision to comply with standards and requirements.
• Delivered a software release for a technology platform 2 months ahead of 8-month schedule and $25K under $200K budget by conducting pre-project risk assessment, developing a risk management plan, and leveraging IT to develop a remotely accessible platform which eliminated travel expenses to overseas
• Partnered with the team lead to identify risks, barriers, resource gaps and propose mitigations/solutions; ensure mitigation is addressed and follow risks throughout each phase and ensure appropriate visibility.

Confidential

Sr. Project Manager

Responsibilities:

• Responsible for overall project success and delivery of business benefits. Prepared project governance and ROI analyses, created and managed project schedules, budget, resource plans, status reports, tracking issues, risks, progress, communicated with all stakeholders.
• Facilitated and managed meeting sessions with a committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Conducted interviews with key business users to collect requirement and business process information.
• Developing the entire test plan and test cases for MUPIT and MOAI applications
• Generated test data and metrics, communicating test status and ultimately analyzing test results.
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.

Confidential 

Project Manager

Responsibilities:

• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Responsible for adhering to strict requirements of U.S. Government contracting process and ensured deliverables were met per the specifications of U.S. Government Contract
• Coached, mentored and led personnel within a technical team environment.