SUMMARY

• Certified PM with over 15+ years of experience providing concurrent full life cycle project management over large - scale IT implementations from cradle to grave.
• Experience managing projects ranging in size and scope from $55K to $50M+ with active team resources of 300+. Extensive experience interfacing with customers, vendors, contractors, senior stakeholders and internal/external project teams.
• Successful plan and managed the following technology projects: Billing application upgrade, Oracle ERP Implementation, Business Intelligence (BI) Implementation, ITIL Service Management Implementation, e-Portal Rollout, Microsoft Exchange rollout, Telco Fraud Management Systems Application rollout, IT Remedy Application Implementation, IT Assets Audit and Tagging, Compliance/Regulatory implementations, Friendship Centers Rollout, Business to Business site rollouts, IT Hardware and Software Preventive Maintenance project, IT Asset Management Process Development, Business Process Re-engineering, Microsoft SMS implementation, WAN/LAN implementation (Structure cabling), Data Center HW rollout.
• Known for outstanding planning and management of the following events: Conferences, business meeting, weddings, showers, and parties.
• Exceptional expertise in database, application, content management, custom website, and marketing.
• Experience in applying the most current creative visual techniques to optimize product visibility.
• Developed e- commerce products allowing websites to accept online payments and established credit relationship up to $10M.
• Managed end-to-end development and deployment of software and web delivery projects with in-depth understanding of the complete SDLC processes with cross-cultural teams of up to 120+ members.
• Lead development teams to plan, design, and implement API. Work with the business and IT leadership throughout the strategic planning process to prioritize scope, future features and capabilities.
• Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
• Defined processes and tools best suited to each project. Moved between Agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Accomplished leader capable of delivering large-scale software and web development projects on time within budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Databases: SQL and Oracle; data migration, disaster recovery, integration services, performance tuning, reporting services, database upgrades, patches, backup and recovery, database security and high availability solutions
• Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

TECHNICAL SKILLS

• Windows XP
• Windows NT 4.0
• Windows 95/98/2000
• DOS 6.2
• Unix
• Linux
• SQL
• Retina Network Security Scanners
• Anti-Virus
• Norton
• Symantec
• VPNS
• Routers
• Firewalls
• Sever2010
• Oracle
• MS Access
• Lotus Notes C++
• Visual C Sharp
• Perl
• VB
• Java
• ASP
• ASP.NET xml
• Siebel CRM
• Test Director
• Rational Clearquest/Clearcase
• QA Director
• QA Run
• Remedy
• Quality Center
• SharePoint
• MS Project
• Primavera
• Adobe Acrobat
• Workday
• JIRA Agile
• Microsoft XML Core Services (MSXML)
• Microsoft Commerce
• Server2000
• MS IIS
• Web Browsers
• HTML
• TCP/IP
• JavaScript
• NET
• MS Project
• MS Visio
• MS Office
• MS Project
• Visio J2EE
• Foresight
• PMBOK Methodology
• QA Connector
• Selenium
• VersionOne
• Rally
• Kanban
• Confluence
• Shopping Carts
• E-Payments
• Shop sites
• Dreamweaver
• E-Commerce
• Clarity
• WebLogic Server
• Salesforce
• Fieldglass
• Saas
• SAP
• SaS
• ZenGRC
• AML Risk Manager
• SOX Hub
• Blue Print
• Informatics

PROFESSIONAL EXPERIENCE

Confidential

Event Coordinator

Responsibilities:

• Worked with Clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event.
• Planned and coordinated menus, set up details, décor, rentals, and desired specialty items with client and club staff members.
• Prepared diagrams for room layouts.
• Planned events such as meetings, golf outings, birthday parties and weddings. showers for up as many as 500 people.
• Organized and maintained events and details in Microsoft Excel, Word and MS Project.

Confidential

Senior Project Manager/Scrum Master

Responsibilities:

• Lead implementationmanagers, responsible for the onboarding process of all financial institutions,deployingtechnical systems, software applications, and database migration. Facilitated Sprint planning, ceremonies, and managed backlog.
• Responsible for managing onshore and offshore teams in US, Cost Rica, and India.
• Developed company best practices regarding project management, governance and compliance.
• Develop project plans, manage testing efforts, and ensures that implementations and migrations are completed on time, within budget, and meet client expectations.
• Help financial institutions andcorporateentities remain competitive, compliant and profitable
• Implemented the Gateway support process and manage all support and partner request issue using Sales Force

Confidential

Senior Project Manager/ Scrum Master

Responsibilities:

• Responsible for the full lifecycle project management and portfolio management of 5M initiatives in the Compliance portfolio to respond to SOX deficiencies found during a PwC assessment, which not only corrected the deficiencies but provide an infrastructure for future SOX compliance. Budgetary responsibility for all facets of the portfolio.
• Led and manage end-to-end SDLC projects from start to finish for the Enterprise IT organization within the Lights On, Customer, CIS, Security, Back Office, Front Office and Business Intelligence portfolios. Responsibilities include, but are not limited to, milestone tracking, budget tracking, forecast generation, requirement analysis, JAD sessions, and business / systems reviews.
• Set stakeholder and project team expectations and ensures that the deliverables are aligned with program success criteria.
• Change agent initiating appropriate changes to support business growth, reduce operational costs, and improved service levels.
• Managed the implementation of annual risk-based compliance monitoring programs. Collaborated across the organization eliminating silos. Implementing consistency with polices, process and procedures across the enterprise.
• Collaborate with portfolio and Enterprise Architecture teams to drive the transformation and delivery of reliable and scalable APIs
• Ensure API strategy were planned and executed consistently
• Establishes the program KPI measurements and quality control points and aligns reporting to track progress against the measurements. Minimize impacts to project scope and schedule by identifying, managing and mitigating issues and risks.

Confidential, Kennesaw GA

Senior Project Manager/Scrum Master

Responsibilities:

• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT projects.
• Lead development of Ecommerce website interfaces for enterprise systems. Maintain knowledge on latest technologies for website development.
• Reduce overhead and infrastructure costs by 38 percent by consolidating and deploying 10 legacy applications to cloud platforms such as Google web services and Salesforce.com.
• Reduced defects in development builds by over 95%, completed outstanding change requests, and cleared all blocking issues in 4-month period.
• Instituted database / system back up policies and isolated test environment.
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
• Built relationships with senior executives both in Business and IT that facilitated the buy-in for implementation of new processes and resolution of roadblocks.

Confidential

Senior Project Manager/Scrum Master

Responsibilities:

• Provide project lifecycle leadership on concurrent large global enterprise IT implementations with budgets 20M and over.
• Manage cross functional teams in a matrix environment focus on transition of client from solutions implementation to client support in a virtual environment.
• Planned and managed work activities of various software development/test teams working in conjunction with business teams to develop web portal and on boarding client for Managed Print Services. Developed and followed agile project management plan (Agile Ceremonies).
• Facilitated build requirement log (product backlog) with cost estimates and priority.
• Conduct Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Determine the team capacity (velocity) from historical data. Created work break down structure (user stories) and corresponding activities (tasks).
• Monitored project progress and reported status to stakeholders. Identified and mitigated team’s risk and impediments (blocking issues and critical defects0 on a daily basis. Worked with Senior Management, Business and Release Management to understand the vision of the product, prioritize and develop software release planning. Communicated the progress to senior management through Burn down Charts, monitored quality through metrics and mentored team using project management processes.
• Directed global rollouts of new software and systems Implement & Managed Print Service projects simultaneously on time and within budget using the Rally Agile Tool.
• Responsible for SDLC of a Java/Webster portal and PeopleSoft Inventory initiative a subset of MPS, PeopleSoft Inventory using PeopleSoft v9.1.
• Responsible for implementing Workday Cloud based HCM and Financial Management solution to capitalize on workforce talent and governance.
• Facilitate sprint planning, retrospective, demos, daily Scrum meeting and monitored backlog to ensure the team adheres to its chosen process and remove any impediments.
• Create Statement of Work, Business Continuity Plans, review Request for Proposals and manage Service Level Agreements supporting business goals in collaboration with senior management and stakeholder.
• Led focused project teams in the configuration and customization of Salesforce.com and other SaaS applications.
• Integrated data into Salesforce from multiple sources by using data loader. Experience architecting and building solutions within the Saleforce portal.
• Articulated project goals and scope, translated business needs into technical terms, prepared detail user stories using Rally and instilled shared accountability for achieving project milestones.
• Resolve numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Create and deliver executive level status presentations to VP’s and CIO’s using Visio, PowerPoint and Excel developing the project roadmap.
• Responsible for managing relationships and coordinating work between vendors, sub-contractors and different teams at different locations virtually.

Confidential, Atlanta, GA

Senior Project/Product Manager

Responsibilities:

• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT projects.
• Managed PeopleSoft projects in collaboration with the Auditor-Controller Executive Officers, Human Resource Director, to satisfy the business needs for HRMS, Benefits Administration, HR and Payroll, Time & Labor.
• Guided teams in the development of relational database management systems (RDBMS) improved the consistency, recoverability and accessibility of data.
• Managed technology projects in support of business initiatives utilizing matrix IT resources in an agile/ Kanban environment.
• Lead EDI and Workday software deployments for several internal large scale software clients focusing on content management.
• Responsible for gathering business requirements via JAD sessions, writing technical specifications, scoping releases, managing development and release cycles and coordinating releases with other departments such as Marketing and Quality Assurance.
• Launched new ERP systems, upgraded product with new features improved interface and increase security.
• Managed large-scale initiatives involving the transition of programs to new platforms and the merger of systems from acquired client companies. Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget.
• Responsibilities included release management, project management, quality assurance, risk management and change management.
• Implemented new artifacts to ensure change management and communication across impacted areas were successful identified and managed. Drove various process improvements that reduced the number of releases by 50% lowered risk and maintained quality, functionality and time to market.
• Served as Scrum Master for the HR/Payroll team integrated Return on Investment tool, which increased sales by 30% for Confidential ’s HR/Payroll products. Managed selection of Serena Release Manager to plan and manage releases into multiple environments with traceability and visibility removing extensive manual work.
• Facilitated sprint planning sessions, review, demonstrations and retrospective, held daily scrum meeting to ensure that team adheres to its chosen process and remove any impediments working close with the development and testing team.
• Maintained the project backlog for development of the HR/Payroll Product Management portal.
• Directed the coordination of all implementation, upgrades, new releases, bug repairs and change request projects.

Confidential, Norcross, GA

Project/Product Manager

Responsibilities:

• Led strategic enterprise-wide projects using Waterfall using PMBOK Methodology.
• Managed product and project feasibility matrix, which led to a decrease in product, designed errors by 37%. Facilitated initial scoping to further enable business strategy.
• Managed the development of On-line Retail Payment product for Retailers and the Airline Industry using the Automated Clearing House processing in a .Net environment.
• Facilitate meeting to ensure that team adheres to its chosen process and remove any impediments.
• Responsible for Road Mapping outlining the short term, mid-term and long term goals.
• Responsible for managing relationships and coordinating work between vendors, sub-contractors and different teams at different locations.
• Conducted mass user interviews and gathered business requirements using JAD sessions with SMEs, and Managers.
• Led development of a web-based problem tracking system for the data warehouse project management group that significantly improved issue resolution, communication, ownership and timely resolution using the Agile Methodology three week sprints.
• Developed, updated and maintained all technical and product information guides, made recommendations for enhancement, scheduled meeting with internal and external clients as needed to stay abreast of clients’ concerns.
• Directed the coordination of all implementation, upgrades, new releases, bug repairs and change request projects for PCI.
• Reduced time to market from 18 months to 3 months, improved quality by over 500%, increased productively by 30% by successfully releasing enterprise wide lean Agile methodology. Continuous improvement programs, upgrades of tools and technologies, mentoring and motivating employees