SUMMARY

• 10+ years of IT experience in Program/Project Management and Scrum Master.
• Managed project budgets of $10 million.
• Thorough knowledge and experience of PMBOK project management practices including cost management,benefit analysis, risk management, timeline estimation, resource management and change control.
• Strong understanding and experience of SDLC and IT governance methodologies, tools and approaches to successful project implementations;including Agile and Waterfall software
• Maintained continuous alignment of Portfolio Management and Program Scope with Strategic Business Objectives.
• Attained optimal Product delivery by implementing Key Performance Indicators (KPIs). based on metric driven results, including Net Provider Score (NPS) and production indicators.
• Modernized legacy software development procedures (SOPs) to include authoring and enforcing coding standards and guidelines, cross functional risk analyses, comprehensive and meaningful technical documentation, resulting in more timely, higher quality releases.
• Managed client expectations by ensuring the delivery of the highest quality service within the allocated time frames and budgets.
• Adept at directing and accomplishing simple to complex projects independently or as part of a team, while maintaining composure amidst fast paced and high - pressure situations.
• Created and implemented Minimum Content and Quality standards for Status Reporting organization wide resulting in uniform, repeatable and increased quality of status reporting.
• Scrum Alliance’s Certified Scrum Master - CSM®.

TECHNICAL SKILLS

Methodologies: SDLC, Agile (Scrum), Waterfall Approach.

Testing Tools: Rally, Quick Test Professional, Confidential ALM.

Defect Reporting Tool: Jira, Rally, QC, Bugzilla, Confidential ALM, Rational Rose.

Change Management Tools: Share Point, Confidential Quality Center 10, TFS, Clarity/PPMO.

Office Tools: MS Office, MS Visio, MS SharePoint, Lotus Notes, Lync 2016 and Jabber.

Project Management Tools: Clarity/PPMO, MS Project, Jira and Teamwork.

Database: MS SQL Server, MS Access, Oracle.

Development Languages / Tools: JSON, J2SE/JSE, JDK 1.7, J2EE, ASP.NET, ASP Web Forms, XML, HTML 4.0, HTML 5.0, CSS, VB Script, Java Script, XML, Web Services (SOAP and RESTful), Eclipse, Soap and Restful Web Services, SOAP UI 4.0/3. X.

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

IT Program Manager - Consultant

Responsibilities:

• Delivered multi-year, cross application Agile programs in alignment with the Financial Services Product Roadmap, Business Benefits, timeline and budget.
• Ensured that projects have scope defined in Project Charter/Framing documents, and project team utilized current systems development life cycle (SDLC)and governance policies and procedures.
• Maintained attention to detail and follow-ups resulting in on-time deliveries with no missed deadlines and higher customer satisfaction.
• Coordinated, drove and monitored activities of all parties involved to ensure the project was completed on time, within budget, and met quality standards.
• Created, reviewed and maintained project management plans, charters, schedules, communication matrixes, risk/issue logs and lessons learned documentation.
• Tracked projects using current Optum PMO tools and reporting data to team and management.
• Communicated project status to appropriate management and stakeholders and addressing cost/schedule/quality issues in a timely manner.
• Effectively leveraged in-house and vendor development teams and business resources to achieve high quality, timely product releases properlyaligned to the organization's strategy and end user needs.
• Worked with multiple vendors for the development of Web Portal, Mobile; iOS and Android, Health Safe ID, Investments and WEX integrations for a better consumer experience for the overall program.

Confidential - Eden Prairie, MN

IT Program Manager - Consultant

Responsibilities:

• Lead development of project scope statements, in consultation with applicable stakeholders.
• Partnered with Product and Operations development teams to develop and maintain the portfolio roadmap, including resource analysis, capital management, prioritization, and timing.
• Requested RFI’s, RFP’s, created RFE and CR’s (Change Request) for change in scope, schedule and budgets.
• Managed and maintained project plans that communicated tasks, milestones, status updates, and resource allocations.
• Utilized lessons learned to continually improve the governance and Systems Development Life Cycle (SDLC) policies and procedures.
• Worked with resource managers to drive the identification of the skills, duration and effort required for successful project execution.
• Created BGE’s (Budgetary Guidance Estimates) for multiple projects simultaneously and allocated hours to the assigned resources in Clarity/PPMO.
• Facilitated requirement gathering sessions with business and IT teams to solution requirements and create SA documents (Systems Analysis), SSD (Solution Summary Document) and Architecture Diagrams from the PRD (Program Requirement Document) and / or the BVD (Business Vision Document).
• Owned the Project Plan, IRAAD, Status Decks and tracked key performance metrics for management, internal teams, and stakeholders.

Confidential - Chicago, IL

Sr. Agile Project Manager - Consultant

Responsibilities:

• Modernized the product development process to use Agile (scrum) methods that improve efficiency and communications across functions which lead to improved delivery of scheduled tasks against an extremely aggressive schedule.
• Facilitated sprint planning, daily stand-ups, reviews, retrospectives, release planning and demos.
• Developed WBS, Project Plan and Best Practices for software development team where none existed before.
• Forecasted and planned resource requirements; reviewing work performed by others and providing recommendations for improvement.
• Coached the Digital team to modify their artifacts and reporting to best align with Agile Scrum principles and practices.
• Managed budgets between $100,000 and $10 million with 50+ team members.
• Monitored Project Risks and Scope to identify potential problems and proactively identified solutions to address them in advance.
• Initiated a Subcontract Management operational improvement that resulted in $650,000 savings.
• Provided technical input to product proposals (RFPs) and presenting this input to potential customers resulting in winning over $20 million in new revenue.

Confidential - Chicago, IL

Sr. Agile Project Manager - Consultant

Responsibilities:

• Proficient at managing scope, effort/cost, schedule, and quality while continuously identifying and mitigating underlying risks.
• Provided visibility to team impediments/risks and follow through to resolution.
• Responsible for Planning, Development, Testing, Implementation, Change and Release Management for Production releases.
• Introduced agile best practices leading to a more robust and scalable platform that decreased the development time and produced a high-quality end-product.
• Directed, managed, and supported multiple onshore and offshore teams to complete projects on time, within budget and with the highest level of quality.
• Tracked and communicated team velocity and sprint/release progress and delivered on-time for over 12 quarters.
• Facilitated daily stand-ups, backlog refinement, sprint planning, review and retrospective.
• Managed large clients with annual budgets of more than $5 million and 50+ team members.
• Facilitated team meetings and led documentation reviews with the BAs, developers, Business owners and the testing team.

Confidential - Chicago, IL

Project Manager - Consultant

Responsibilities:

• Proficient at managing scope, effort/cost, schedule, and quality while continuously identifying and mitigating underlying risks.
• Leading the client implementation software development efforts for fortune 500 companies in accordance with the Government regulations.
• Conducting reviews with key business and technology stakeholders to ensure overall portfolio health.
• Ensuring software requirements, architecture, and processes are fully documented throughout the projects.
• Working effectively with assigned resources and vendors to ensure completion of projects on time and on budget.
• Ensuring users and project team member roles and responsibilities on the project are defined.
• Forecasting portfolio budgets and reviewing them for variances against forecasts weekly.
• Provided experience and expertise to the Project Management Office (PMO) through improving ability to report on key performance indicators, making recommendations on other project control processes and project management best practices, and mentoring less experienced PMO resources.
• Proactively managed project risks and issues - identified and mitigated throughout project’s lifecycle.

Confidential - Chicago, IL

Project Manager

Responsibilities:

• Defined project roadmaps and delivery plans and correcting any deviations from project plans.
• Performed complex conceptual analyses for solving complex problems and developing innovative solutions.
• Developed and managing project plans to on-time successful completion from request for proposal to product delivery.
• Saved the company time and revenue by properly allocating resources and executing the WBS efficiently and in a timely manner.
• Excellent track record in delivering projects from concept to validation ensuring high quality.
• Confirmed scope, finalized deliverables, documented current state, reviewed and validated business processes and got a $3.5Million budget approved for the project in progress.
• Presented progress status to the program executive steering committee on a regular basis, highlighting issues requiring escalation and business decisions.
• Managed resource allocation across multiple projects including tracking resource bandwidth and forecasted future availability for scheduling new projects.
• Designed and implemented the outsource strategy for the maintenance of the company’s project pipeline.

Confidential - Chicago, IL

Project Manager - Consultant

Responsibilities:

• Created project plans, managed resource allocation, organized and conducted regular project status meetings.
• Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Provided direction on alternative, cost-effective solutions for complex client requirements, while maintaining contracted scope, overseeing quality control, and quantifying potential risk.
• Confirmed scope, finalized deliverables, documented current state, reviewed and validated business processes and got a $1.5Million budget approved for the project in progress.
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Coordinated all User Acceptance Testing and feedback sessions with the end users.
• Managed Outlook and SharePoint customer relationships for any product issues/gaps.
• Improved product experience by collaborating with engineering to develop fixes requested by customers in the most cost-effective manner.
• Managed various types of testing, such as functional, smoke box, user acceptance, End-to-End, Regression, Configuration and Backend.