SUMMARY

• Certified Project Manager Professional (PMP) with 5 plus years of overall IT management experience. Possess the ability to manage multiple large - scale Enterprise projects.
• Utilizing special Project Management tools and skills and to complete project objectives within scope, budget, and time regardless of constraints.
• Employing large teams of general contractors, direct reports, and cross functional teams with a high level of professionalism and methodologies.
• Proven track record of reducing cost and optimizing service and products by managing complex projects from a bottom up approach with the ability to translate various business needs into technical solution.

PROFESSIONAL EXPERIENCE

Confidential, Florida

IT/Infrastructure Project Manager

Responsibilities:

• Spear-headed project planning efforts with Confidential &T Network Engineers and System Architecture teams to plan the design requirements to upgrade or add new technology to optimize the Datacenter operations.
• Managed the design requirements and implementation for 10+ Datacenters, applying technical expertise in Microsoft infrastructures and database/security application servers in high-availability/fault tolerance configuration built using HP Blade servers, Cisco Unified Computing and Servers (UCS), and Citrix VMware.
• Planned and successfully managed the migration of Windows Server 2012 R2 with PowerShell, SAP ERP’S Servers, Linux &UNIX servers technologies, Network Firewall Security, (DRB) Disaster Recovery Backups, SAN Storage, and Cisco and Juniper switches and routers from legacy server technology to VM technology and SDN (Software Defined Networks) for switches and routers reducing equipment footprint in facility and reduced cooling expenses by 20%.
• Applied Quality Assurance and Continuous Process Improvement to achieve project scopes and objectives increasing KPI’s by 20%.
• Responsible to reduce cost with a targeted reduction 40% of servers over 32 groups within the Confidential &T Business community. Required porting from various Solaris versions to S10, VMWare solutions, Linux porting viability as well as relocation from 14 locations to 4 enterprise data locations.
• Delivered end-to-end infrastructure tasks supporting two separate implementations of Microsoft Dynamics CRM 365 for 7,500 users. Deployed 64 blade servers and 80 virtual servers across test and production data centers to enable the business to test and deploy customized CRM code for front line users which enabled benefits realization and supported a $30M business case.
• Project managed the testing and implementation of new or augmented facility Circuits, Router LAGs, Firewall and CPE Devices upgrade and migration) projects to ensure full network application/database reliability through the frame relay and/or remote VPN connections.
• Successfully planned and managed scope, schedule and budget on over 30 unique full life cycle commercial and government implementations representing more than $25M in annual contract value.
• Responsible for developing high level deliverable schedule, estimates, detailed project plans and managing each team member to deliver the solution within a specified range of budget.
• Contributed to sales technical Requests For Proposal (RFP) on customer bids including 150+ tours of the data center for potential customers to show power, cooling and security features.
• Controlled all managed cabling infrastructure for data, voice, LAN, WAN and Internet within the data center space.
• Acted as liaison between Client management, technical representatives as well as managed multiple internal cross-functional and technical team activities required to build the Client solutions within clients’ US Datacenters.
• Created monthly financial forecasts and monthly status reports to ensure projects estimates to complete and completion dates were re-projected.
• Served as an information resource by coordinating and participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out packages from contractors.
• Gathered and created final Client Operational Acceptance documentation and Signoffs; including network, OS and application troubleshooting guides; network diagrams; server, firewall, and database configuration sheets with start stop procedures, firewall and OS security scan authorizations.
• Created several team specific dashboards to provide a real-time project reports to project stakeholders and Bar charts and Histograms for management to view project milestones and project performance baseline vs their variances. This dramatically improved overall status reporting and strategic planning of the project.
• Provided management and stakeholders with weekly and monthly projects status updates using various tools to generate reports and dashboard for projects progress and EVM performance.

Confidential, Pembroke Pines, FL

Infrastructure Project Manager

Responsibilities:

• Directed, controlled and monitored the project work of installation, testing and turnover of IT infrastructure projects including LAN/WAN data/voice network and back-end server technologies.
• Manage and coordinate the implementation of new IT Storage Area Network (SAN), in a WAN/LAN environment.
• Projects manage the migration of Microsoft Active Directory, corporate office moves/build out, email & messaging, Cisco Unified Communicator (UCS) hosting in Confidential data center.
• Directed and project managed security updates of IP Secure/SSL VPN network migration of multiple sites and users.
• Provided expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance, contract negotiation, policies and procedures, project documentation standards, executive presentations, organizational structure, contract requirements and best practices.
• Responsible for migration planning for all equipment and resources for a server and data migration effort into a new Enterprise Data Center on an accelerated schedule for a federal government agency.
• Implemented various large-scale networks based on Cisco switches and routers using OSPF and multicast routing, QOS, and Cisco ASA firewalls.
• Effectively managed third party copper and fiber circuit delivery and cross connect to customer areas in the data center.
• Project managed the integration of activities from design, implementation to testing of capacity upgrades and provisioning for Cisco CUCM clusters version 11.0 in a Datacenter environment.
• Lead and implemented Disaster Contingency Plans for projects backup and restoration & security firewalls, power down and (UPS Power protection) requirements, server IT team co-ordination of DR testing.
• Planned and managed project work for implementation of Cisco Unity technologies pertinent to DBs Call Contact Center requirements.
• Utilized Microsoft Project to create work schedules and Gant charts.
• Successfully planned and managed 38 office relocations and 29 office openings.
• Coordinated, provisioned and implemented service delivery for dedicated products and services (frame relay, T1, DS3, OC-3-0C12, ATM, BRI, PRI and POTS.
• Responsible for network planning and node configurations, equipment orders (Cisco) and configurations, inside wiring, and scheduling field technicians for successful test and turn-up.
• Generated over $6M in annual cost savings by successfully negotiating a new service provider contract for long distance service for all branches. Planned and lead the project to convert all branch office to new service provider, without any service interruption to staff or clients.
• Directed project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues, action item resolution, performance requirements and productivity metrics tracking within a hybrid Agile and Waterfall environment.
• Instituted dashboard tracking system to keep Use Cases flowing from business analysis to development into testing.
• Facilitated project teams meetings and work closely with General Contractors and external vendors to follow consistent configuration management procedures.
• Overseen the analysis, design, implementation, testing and closed-out documentation for project acceptances.
• Act as liaison between General Contractors, Real Estate and Telco’s to facilitate successful build out while meeting Federal, State, and Local municipalities’ environment standards.
• Design, implementation and troubleshooting efforts with varying business and engineering responsible for developing high level deliverable schedule, estimates, detailed project plans and managing each team member to deliver the solution within a specified range of budgeted hours.
• Resolved team conflicts in a diplomatic capacity between Engineering and Implementation teams during product certification stalemates; manage all implementation and troubleshooting issues and project risks.
• Define roles and responsibilities for Network Engineers and IT Engineers. Conducted training programs to enhance staff technical skills and motivation including network/server administration procedures, virus protection, and security measures.
• Gathered and created final Client Operational Acceptance documentation and Signoffs;
• Coordinated the training of ISO Certification to enhance project Quality standards.
• Used Communication plans to generate Push and Pull project reports and status to meet the needs of stakeholders.
• Planned project meeting to discuss and plan strategy for risks to the projects.
• Used different project management methodology like Earned Value Management to measure project performance and to create new forecast to re-baseline project variance.
• Conducted project RPF for General Contractors to provide technical responses during project bidding.
• Reviewed change proposals, purchase order requests, requests for information and approve contractor payment requests.
• Coordinated the project close/phase with formal acceptance of project deliveries by archiving project records for future use, and releasing project resources.

Confidential

Project Lead

Responsibilities:

• Project Managed Cellular network project work to completion, ensuring that all activities, including site acquisition, regulatory, construction, and permitting are coordinated and completed on time and within budget.
• Managed external vendors for site acquisition, permitting and construction of new cell sites.
• Developed accurate project plan and budget for all assigned projects, modify as needed and direct close-out of completed jobs including the receipt of all required documentation.
• Lead internal deployment meetings with other managers and team members to review the status of each job and implement changes as necessary to ensure timely project completion.
• Attended customer deployment meetings to provide customer with comprehensive job status reports and resolved any conflicts or issues that arise.
• Ensured accurate and complete files are maintained for projects and appropriate close-out documents are distributed in a timely manner in accordance with corporate and customer standards. Entered all project work in a project tracking system with complete accuracy. Provide daily feedback to immediate superiors on the site problems, additional items, probable delays, potential issues and jeopardies.
• Maintained a day-to-day dairy of all the activities, progress, site problems etc., which will form a part of the project diary.
• Planned the monthly project budgets and communicating with the heads for the project funds.
• Coordinated with the client, company management and the team members simultaneously and see to it that the works are going smoothly.
• Projects managed & planned proper installation, integration and commissioning of BTS equipment and provision of Telco backhaul.
• Provided human resources management to allocate and deploy resources from internal and external vendors for site acquisition.
• Generated weekly work performance data to stakeholders on work status.
• Prepared PO’s and receive invoices for work payout to vendors and contractors.

TECHNICAL SKILLS

Protocols: RIP, OSPF, EIGRP, BGP, SNMP, IPV4, IPV6, VPN, MPLS, STP, RSTP, MGCP, H323, SIP, SCCP, ISDN PRI, SONET/SDH 0C-48, T1, T3, DS0, SS7, SIP, H.323 signaling protocols, VOIP, ATM, IMS, MPLS, OTN, Native Ethernet, DWDM, OC-12, OC-3, OC-48 data networks. IPv6/IPv4, TCP/IP, VRRP, HSRP, GLBP, Multicast, Broadcast, VPN, IPSEC, GRE, SNMP, Wireshark. Amazon AWS.

Programming: familiar with PHP, SQL, .NET, VB, C++, Java, HTML, XML, JavaScript, PERL, Ruby on Rails, Databases MySQL, SQL Server, Oracle, MS Access, Informix, Sybase

Platforms: Windows 2008 & 2012 Active Directory, Linux, UNIX, CUCM, CUCME, CUPS, Cisco Unity/Express, IPPC.

COMPUTER SKILLS: AutoCAD, Microsoft Office - Word, Excel, Project SharePoint, Excel, PowerPoint, Word, Outlook, Visio, Dreamweaver, Visio, Siebel, PeopleSoft, Business Objects, Lotus Notes.