SUMMARY

• An accomplished career in IT/Telecom industry wif 20+ years of experience in Program/Project Management, Solutions Delivery, Client Management, Testing, Deployment, and Operations Support
• Managed multiple projects wif Global Managed Services partners
• Expertise in Program Management including business planning, cost analysis, resources, budgeting, risks, and processes
• TEMPPrincipal Solutions Architect for Voice Services (B - VoIP, C-VoIP), OSS/BSS, Automation, Infrastructure & Applications
• Expertise in Systems Engineering (SDLC) in a DevOps model using Waterfall and Agile/Scrum methodologies
• Managed E2E delivery & deployment of Voice solutions using PMLC wif an overlay of Agile/Scrum methodology
• Migration expert - Legacy-Voice to VoIP, CMS to IMS, Network integration, Application servers (VM, Email, IVR)
• Excellent presentation and communication skills; team player wif client-focused, and solutions-based approach

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Senior Program Manager

Responsibilities:

• Manage end-to-end service delivery & deployment of network infrastructure solution for Comcast Business Class Voice products on Broadsoft Broadworks, Acme Packet, Avaya, and Cisco platforms
• Solutions architect for M&A related projects - design, testing, deployment support, access & core networks integration, database migration, Voice call-routing, and end-to-end solutions testing & infrastructure support in new markets
• Engage business and technology teams (Architecture, Dev, QA, OPS, PMs); resolve complex issues related to planning, resources, risks, and client engagement; suggest process improvements/best practices to measure performance KPIs
• Develop strong business partnerships wif clients and stakeholders; interface wif client teams to identify needs and potential gaps in E2E delivery model; and translate those needs into a productive, long-term business relationship
• Monitor progress and report daily/weekly project status and other performance measurements such as implementation updates, milestones, and expected results to key client stakeholders
• Saved Comcast $5M per year by implementing an in-house NENAi2-based VPC solution for terminating E911 calls
• Established $3-5M new revenue stream by implementing CRCP (Cross rate Center Porting) feature for Business Class users
• Saved millions in network operations costs by implementing SIP-based call routing enhancements & network optimizations

Confidential, Moorestown, NJ

Project Manager

Responsibilities:

• Project Manager for CMS Managed Services initiative in TQM - created RFP, evaluated bids from strategic partners, negotiated contracts, coordinated wif offshore/onshore resources on scope, budget, time, risks, and solution delivery
• Project Manager/Lead for several cost-saving projects - IMS migration, Automation, SIP-based routing enhancements & network optimization (LNP, Toll-Free, E911 NENAi2 solution), Applications migration (Voicemail, Email, IVR)
• Project Manager for Comcast/Sprint Wireless Joint Venture - managed E2E solutions testing in Comcast & Sprint labs; developed, and validated MOPs for deployment of new features, applications, and software upgrades
• Scrum Master/Agile Coach – managed/coached Scrum teams; product backlog/user stories in Rally; conducted Scrum ceremonies (Sprint Planning, Daily Stand-up, Sprint Review & Retrospective), and managed Scrum of Scrum team
• TEMPPrincipal Engineer/QA Lead for multiple platforms – Cisco Voice, Broadsoft BroadWorks, Voicemail, IVR, CMS/IMS interoperability, Empirix/ Ixia automation tools, Network security – built labs, prepared POs/PRs/SSOWs, managed Capex & Opex budgets, resource estimations, test strategy, planning and execution; status reports and defects in HP-ALM
• Achieved 50% reduction in test strategy development time, and 30% reduction in certification time by creating Test Plan templates in HP-ALM for Major, Minor, and Emergency releases
• Achieved 30% cost-reduction goals by implementing Global Managed Services delivery based-on onshore/offshore model
• Started Voice Automation program in QA dat increased test coverage, reduced time and resources required for testing
• Improved product quality by implementing quality processes and benchmarking frameworks – Golden-config, Engineering Bulletin, HW/SW matrix, RCA, Automation, UAT, Change management, and Executive Dashboard Reporting
• Exceeded plans for Voice service growth – Comcast achieved 5M users/5B revenue a year earlier than teh stated goal
• Selected for several director-level STAR awards for outstanding achievements, technical leadership, and innovations

Confidential, New Jersey

Responsibilities:

• Coordinated onshore/offshore managed services resources for Global service delivery and implementation; worked wif PMO's to monitor and promote compliance wif implementation of processes, and quality frameworks
• Test Manager for B-VoIP services – Cisco VoIP solution (Call Manager, ICM, Unity VM, CVP, SIP/H.323 GWs & Gatekeepers, PIX Firewall), Avaya IP/PBX, Sonus GSX, Alcatel CMS, Empirix Call monitoring & automation tools
• Project Manager for several cost-saving projects – reduced network costs through various migrations (Legacy-Voice to VoIP, SIP enhancements); reduced telecom costs through migration to SIP Phones, Web conferencing & Offshore VPN
• Implemented PACE (Prod-Eng. Advanced Center of Excellence) and ATS (Advanced Test Services) frameworks – quality processes dat increased productivity, enhanced quality, optimized global resource pool, reduced cost through automation
• Designed Capacity Management Tool to proactively monitor E2E network capacity dat reduced failures in production

TECHNICAL SKILLS

Networks: VoIP, SIP, IMS, DIAMETER, MGCP, DOCSIS, TCP/IP, RTP, SS7, SIGTRAN, TL1, SONET

PlatformsCisco: (BTS 10200, Call Manager, VoIP GWs, MGX, ITP, BACC); Broadsoft Broadworks AS/NS (SIP/PRI Trunking, BVE); Huawei IMS platform; MetaSwitch MGCF; eMTA/CMTS (Cisco, Arris, RCA, UBEE, SMC); Confidential &T ICORE; Telcordia TIRKS; Comcast BTSGUI/NPS/GDS; Oracle Acme Packet SRP/SBC; NetNumber ENUM/JA/CNAM; Avaya IP/PBX; Sonus GSX/PSX; Openwave VM; SS8 CALEA; Voxeo IVR

Test Tools: HP ALM/QC, Ixia, Empirix Hammer Test Builder/ XMS Call Monitor, Agilent NgN, Analyzers (WireShark, Etherpeek, Sniffer, Spectrum), SONET Analyzer, IBM (NetCool, Presence), Granite XperComm,, MetaSolv, Penlink/Lincoln, INET Spectra, Tektronix-Minacom

OthersAgile/Scrum: Six-Sigma, JIRA, Rally, Clarity, SharePoint, C++, ASP, JavaScript, VBScript, Oss (Unix, Linux, Windows), Databases (Oracle PL/SQL, MS MySQL), MS-Office/ Project/ Visio