Team Lead IT Resume

SUMMARY

A Telecom Engineer/Consultant/Solution Architect wif over 10 years of experience. Designing and implementation of Telecommunication Solutions primarily working on Cisco Routers/Switches/IP Telephony and Wireless.
Also I am well versed wif LAN/WAN technologies i.e. not only specific to Cisco but HP and Dlink switches/wireless Routers/switches.
Also a Good Communicator and have a mind wif experience to make Customer satisfied wif the job done. Work closely wif teams and customers to give the best solution for both parties.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Team Lead IT

Confidential

Responsibilities:

Planning/execution of IT Project as per requirements.
Designed, implement and supporting for Cisco Router, Switches and Cisco IP Telephony using CUCM 8.6 - 10.5
Hands on experience on Cisco VoIP Solutions (Setting up of Call recording, Music On Hold(MOH), IVR etc.) and Routing/Switching implementation as per projects requirements.
Reviewing the quarterly progress of the planned strategies of IT Services.
Presenting ideas for upgrading technology to upper management and clients.
Developing and maintaining support documentation including support guides, noledgebase articles, procedures, and online customer information.
Built and maintaining in-house Testing/IP-Tel Lab to provide training to juniors and other team members.
Making sure of the Quality of service offered by IT & Operation by conducting surveys from internal & external customers/management.
Function as main point of contact and act as bridge between Technical & other Departments.
Leading the team toward the goal and always learning wif all the presented opportunities.

Consultancy Projects under Cactus Network

Confidential

Responsibilities:

Connectivity between head office to the remote sites using Cisco Routers and Wireless Technologies.
Create GRE tunnel between offices.
Demonstrated Routing and IP Telephony solution for the company.
Solution designing and implementation of office in Lahore, Karachi and Islamabad using Cisco technologies i.e. Routers, Switches and firewall solution.
Implemented video streaming Solution between offices.
Implemented VoIP solution and replaced old Legacy Panasonic PBX system.

Assistant Manager Technical Sales

Confidential

Responsibilities:

Identify New Key Accounts and involve in per sales of the company products to these accounts.
Develop and cultivate sales leads through one on one interaction.
Follow-up on the close leads generated.
Lead, train and motivate assigned team members.
Maintain relationships wif existing customers to maintain maximum level of customer satisfaction.
Develop account plans and update monthly reports to reflect current and projected revenue, as well as client activity.
Create and Communicate Technical & Sales proposals to customers through presentations or meetings.
Replying to RFP’s and proposing solutions according to the desired requirements.
Customer Retention through monthly/weekly meetings and socialising activities.
Coordinate between sales and engineering department.
Coordinate wif technical staff to work out the best possible Solution for potential and existing customer.
Made and presented proposal for the upgrade from IPLC to IP connectivity for their LDI operation.
Design the solution and part of implementation team to deliver the best.
Fiber deployment and deliver of IP Transit service to the customer through Fiber and backup on Wireless.
Load balancing and failover configured for maximum uptime.
Proposed/presented and implemented the solution for IP transit services and extended from 60Mb bandwidth to STM-1.
Fiber deployment and deliver of IP Transit service to the customer through Fiber and backup on Wireless.
Load balancing and failover configured for maximum uptime.

Network Administrator

Confidential

Responsibilities:

Propose, design and implementation of Network services and Servers.
LAN/WAN & Application Monitoring/Management using monitoring tools, detect potential problems, troubleshoot and resolve any risk of outages.
Panasonic PABX administration, around 250 extensions.
Established, maintained, monitored and troubleshoot WAN Links.
Setup Video conferencing system and maintenance.
Attendance system installation, monitoring and support.
Installed and configured Cisco Routers and Catalyst Switches at head office and remote sites.
Proposed Network diagrams for future extension planning using MS Visio.
Managed different projects of Voice & Data cabling in head office and remote sites.
Managed the Radio links at head office for backup connectivity
Helping R&D department head to get the technical details/implementation in making PC1’s for SDCs and National Institute of Design & Analysis (NIDA).
Coordination wif Director NIDA (Head office, Lahore) in planning for the course details and marketing for the specific target market.

Network Engineer

Confidential

Responsibilities:

Provide technical support 24x7x365 to clients (ISPs).
Managed 3 Cisco 7513 routers, Cat 4003 and STM1 connectivity via SE-ME-WE3 submarine cable and satellite E3’s.
BGP (AS # 17557) implemented and peering wif STIX, EMIX and Teleglobe.
MRTG for monitoring and smoke ping for delay and packet loss analysis.

Team Lead

Confidential

Responsibilities:

Installed Cisco 1200 series Access Point in Mobilink Call Center and Mobilink House.
Mobilink Call centre cabling(Optical Fiber + copper) of Basement 750 nodes & 1st floor 450 nodes
Proposed the VoIP solution for university based on mix and match as per requirements wif keeping cost effectiveness in mind.
Solution based on Cisco IP telephony and video technologies
Solution based on Asterisk and Linux is used for stability of the solution
Created VLAN on switches for Voice and data Traffic.
Integration between CUCM 10.5 and Asterisk
For unified communication for Cisco, CUCM, Cisco Unity and telepresence servers were used.
Featured successfully enabled on the solution was standard call functions i.e. call forwarding, call hold, music on hold, Call recoding and voice mail.
Same features were implemented on Asterisk solution as well.
SRST Implemented for both Cisco and Asterisk sites
Successful Integration of VOIP solutions between Asterisk and Cisco VOIP Solution.
Monitoring the VoIP traffic using Wireshark.
Network Diagram of the topologies used in the project using MS Visio.