SUMMARY

• Confidential is a Project Coordinator / Project Manager with over 15 years of experience working with cross - functional groups to manage expectations of both business and IT stakeholders regarding application functionality, project scope, deliverable and changes.
• She is experienced in summarizing and presenting complex issues to a variety of technical as well as non-technical audiences.
• She has performed network inventory and assembled end-to-end order management, provisioning and translations documentation to aid in Requirement Analysis, Gap Analysis and Use Case creation with major telecom companies.
• She has performed cost saving projects to include audits and inventory of telecom services and provide recommendations of savings. Responsible for heading billing applications initiatives to include telecom companies utilizing OSS/BSS billing systems.
• She is proficient in business modeling and data gathering, along with experience with structure and discipline in all phases of the SDLC delivery methodology for consistent project execution.

TECHNICAL SKILLS

Telecom Applications: MetaSolv TBS and M6, NetPro, Order, NBBE, CPT, TCOMMS, MECCA, F&E, Granite, XNG

Billing Systems: BillTrak Pro, Xing, Xpercom, Saville, SAP, Watson, PRISM and AGILE

Testing Tools: Mercury Quality Center Test Director

Tools: MS Office, (Word, Excel, MS Access, PowerPoint) MS Project, Visio, FrontPage, Lotus Notes, Clear Quest Remedy

Server Platforms: Nortel, Siemens and Ericson Translations switches, Oracle 11i .NET and .ASP environments

Configurations Management Tools: Rational Clear Quest, Remedy, Perform Query in SQL, TBS, M6

Client Platforms: Windows 95/98/2000/NT/XP

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Coordinate with the Non SAP/Legacy/EDW teams and stakeholders to understand the current state.
• Coordinate with key stake holders to validate and baseline scope
• Collaborate with HP Team to document any key tasks and activities required for each touch point around SAP People Finance AirTran Integration Project
• Prepare Document key Data Requirements in SAP to support UAT Testing
• Coordinate and UAT testing
• UAT Testing
• Set-up PMO in SWA Project Central
• Contribute to Weekly Status Report to be included into the overall Program Status Report
• Capture and Manage Project issues and Risks in QuickBase
• Performed Defect management in Quality Center
• Proactively resolve open issues, and escalate critical issues/risks to the Program Team.

Confidential

Project Manager

Responsibilities:

• Responsible for leading assigned projects related to Production Support, responsible for assigning CMIS tickets to get resolved, Overseeing Quality Center where tickets and issues are managed. Work with user groups and clients from Legal and Sales to resolve issues across systems and applications. Responsible for fixes and enhancements
• Conduct daily calls to analyze issues, identify new issues, troubleshoot and find resolution for problems; also provide progress and status on issues to clients, users and management team
• Oversee testing life cycle for fixes for UAT SIT and Production
• Provide leadership and strategy for efficient issue resolutions
• Interview the business end-users to comprehend business needs and flush our requirements
• Performed analysis to determine the impact on existing system and platform impacts and processes for organizations
• Research issues, propose and help design of solutions based upon root cause determination and the needs and priorities of the business partners
• Responsible for capturing incoming escalated issues and coordination and allocation of issues to Team for problem analysis
• Undertakes preliminary analyses of business requirements and use this information to scope projects (project boundaries and scale)
• Responsible for functional requirement, user acceptance testing, project planning, project scope, project life cycle, work plan, business process and best practice documents
• Responsible for the coordination of inputs to create the process flows models
• Participate in JADs and working sessions with business to discuss their applications, the way the data is currently structured, what changes will be made to the data fields that will be migrated over to our system
• Leading developers in a conversion project to abstract customer information from an excel spreadsheet to Verizon’s Enterprise Contract Management (eDM) data base to make it automated
• Accountable for the execution of platform consolidation project utilizing professional conduct. I am responsible for leading the projects from scheduling; resourcing; development and implementation to validation and deployment

Confidential

Project Manager

Responsibilities:

• Responsible for functional requirements, user acceptance testing, project planning, project scope, project life cycle, work plan, business process and best practice documents Led and ensured that client and users participated in JARS/ JADS
• Responsible for tracking defects while finding resolutions and work around
• Responsible for tracking defects while finding resolutions and work around
• Conducted formal walk-through of System Requirements use cases and/or High Level Approach
• Conducted walkthroughs utilizing the ITIL (Information Technology Infrastructure Library) SDLC methodology with RUP (Rational Unified Process) to define actual process tracking
• Responsible for securing sign-off on deliverables from Lead Development Directors, System Analyst, Client, Users and /or Solution Architecture
• Conducted training sessions on processes for the CSI billing system
• Secured General Design, High Level Approach Sign-Off, Requested LOE’S and Submit LOE’s to client
• Conducted Detailed Technical Design walk through
• Responsible for the creation of BRD/SRD to articulate requirements, enhancements, changes, system restraints, risks etc
• Secured Detailed Design, Interface Control Documents
• Produced reports on status of deliverable dates, risk factors for both management and for cross functional teams

Confidential

System Analyst

Responsibilities:

• Worked directly on a Conversion implementation to streamline MCI and Verizon Billing Systems such as the CPT, NBBE, Pricing and rates
• Facilitated and presented release/enhancements business requirements to the stakeholders, management teams, and their appointed SMEs (Subject Matter Experts) to obtain sign-off in order to achieve hand-off to the Information Systems Support Team
• Assisted in the creation of the Product Catalog for Confidential for ordering products and provisioning
• Budgeted project needs for the complete SDLC, which included leveraging existing resources and defining new roles
• Reviewed all statement of work requests as well as business processes with Lead Development Directors, IT Request Lead, Solutions Architect, Test POC and client to ensure completeness. Ensured IT Target release
• Led and ensured that client and users participated in JAD/JARS
• Conduct formal walk-through of System Requirements use cases and/or High Level Approach
• Manage ad-hoc projects focused on business process improvement through interaction with cross functional business units
• Secured General Design, High Level Approach Sign-Off, Requested LOE’S and Submit LOE’s to client

Confidential

Project Coordinator/Project Management

Responsibilities:

• Analyzed/documented business requirements related to order management activities by Sales, Order Entry, Provisioning and Service Delivery and Billing Groups utilizing M6
• Interacted with internal business organizations nationwide to assess the impact of business and operational issues and identify solutions resolving difficult business problems
• Projects included VOIP/Voice, Network, Hosted IT, Order Management and Provisioning
• Created supporting technical documents to include Business Requirements, Software Requirements and any associated development lifecycle release schedules for provisioners
• Cleaned-up M6 training documents for release implementation for a conversion from TBS to M6 for Order Management and Provisioners to utilize
• Created end-to-end documentation for Order coordination group using MetaSolv Solution

Confidential

Lead Billing Analyst

Responsibilities:

• Auditing of Verizon-MCI billing to determine savings for the Network Planning Department for circuits and circuit paths
• Lead database clean-up of all circuits for the company by Region comparing them to the billing received from the LECs, using Xing, Granite and Bill Trak Pro.
• Partnered with the provisioning groups, IT and engineers to verify rather the circuits are actively being utilized or not by way of being able to determine circuit path in granite
• Liaison between Confidential -MCI, LECS AND Regional Bell Operating companies also to verify billing, circuit paths, capacity and facilities
• Responsible for providing process support to Wireless Service Complex Billing Operations. Responsible for calculating and produce billing summary statements for customers in a timely and efficient manner
• Performed auditing, reconciliation, and Revenue Assurance including tracking and responsible for locating equipment
• Performed internal audit reducing the liability of the Network department by hundreds of thousands of dollar savings by regions
• Facilitated high profile project to transition Enterprise Solutions Group (ESG) billing to new billing platform

Confidential

Project Coordinator

Responsibilities:

• Liaison between XO/Allegiance and Regional Bell Operating Companies, for conversion of Allegiance and XO provisioning systems utilizing Metasolv TBS
• Managed installation and disconnect life cycle of Commercial/Carrier Accounts dealing with PRI ISDN, Frame Relay, Point-to-Point DS1s DS3s, Private Line and Trunks using MetaSolv Solutions, VOIP, Network and VPN
• Conducted formal walk-through of System Requirements use cases and/or High Level Approach
• Responsible for securing sign-off on deliverables from Lead Development Directors, System Analyst, Client, Users and /or Solution Architecture.
• Conducted Detailed Design, Walk Through
• Managed order dates from conception to implementation of circuits for vendors and dedicated accounts to obtain FOC from the LECs
• Managed cross-functional activities as related to various assigned special projects utilizing M6
• Interacted with both internal and external customer’s daily, initiating timelines and completion dates for the intervals and scope of the orders

Confidential

Test Analyst III

Responsibilities:

• Developed and executed test plans and test cases focused on new-featured functionality within Metasolv Solution application
• Performed test planning, created test cases and executed tests, responsible for defect Management
• Performed UAT Testing
• Led and participated on teams to gather requirements for complex technical design issues for provisioning
• Provided end-to-end testing as well as documentation for the design of the project for customer review and target deliverables
• Conducted customer site visits and documented business processes to ensure that implementation of Provisioning applications were successful