Qualifications Summary

Results-driven project management professional with significant and progressive experience in both business and information technology. Action-oriented with proven ability to manage projects throughout the project life cycle in both infrastructure and application development environments. Collaborate with project teams, interface with clients and implement operation-critical projects within scope, time and budget. Strengths include:

Highlighted Accomplishments

• Managed hardware and software network infrastructure projects with capital budgets over 8,000,000 and lab budgets over 2,000,000, adhering to front door standards, scope identification, funding, governance, artifact collection, identification of network capacity issues and client need-by dates.
• Successfully managed 5 software projects/applications e.g., finance supply chain, mobility/wireless order fulfillment, wireline service orders, billing, credit collections , leading team meetings to determine source data/metadata and specific data elements that should be integrated into the ECDW data warehouse.

Professional Experience

Confidential

• Technical Planning Engineering Program Management Office PMO . Project Manager of technical projects from initiation to delivery, supporting the implementation of infrastructure projects for Wireline, Wireless/Mobility and U-verse Technologies.
• Technology: MS Project 2010, Integrated Work Order System IWOS 5.0, SAP Business Objects 12.1.0, HP Project
• and Portfolio Management Center PMATT 13.1, SOLAR documentation management project collaboration ,
• Speakeasy, AT T Connect, SharePoint Server 2007, AT T Connect
• Hardware upgrades: Oracle Sun SPARC Enterprise T5200 Servers, Cisco 7609-S Routers, SRX 3400 Gateway
• services, IXIA Anue NTO 7303 Aggregator Chassis, Cisco 7613 Switch, Cisco Nexus 7000 F2-Series Module line
• card , Cisco Nexus 7000 M2-Series Module line card
• Software upgrades: Junos OS Release 11.4 for SRX Series Services Gateways, Cisco Nexus NX-OS Software operating
• system 6.1.3 for F2-Series line cards, NX-OS Software operating system 6.1.3 for M2-Series line cards, EMC
• DMX to VMAX application migration for SAN storage and virtualization
• Managed hardware and software network infrastructure projects with capital budgets over 8,000,000 and lab budgets over 2,000,000, adhering to front door standards, scope identification, funding, governance, artifact collection, identification of network capacity issues and client need-by dates.
• Led 5 - 7 projects in parallel up to 15 team members from initiation to project close, managing switch and traffic migrations, DNS software tool enhancements, new server, firewall and router builds, hardware upgrades e.g. chassis, line cards and operating system upgrades, enhancing traffic flows and network performance.
• Produced project schedules/work plans, work order tracking spreadsheets and weekly project status updates, reporting to PMO Director, Engineering Teams, Area Managers, Client Sponsors and Team Members, communicating effectively to all stakeholders.
• Mitigated risks by identifying potential and existing project issues, submitting Issue, Jeopardy and Change Control Logs to teams to drive prompt accurate project task resolution.

Confidential

• Source Attribute Documentation Project SAD . Served as Application Development Project Manager to support the Business Intelligence Data Warehouse BIDW initiative to establish a strategic Enterprise Corporate Data Warehouse.
• Technology: Global IDs Data Profiling and Mapping Suite, MS Project 2010, PRISM, IT Unified Process ITUP
• Methodology, One AT T CR Tool, SharePoint Server 2007, AT T Connect, MS Office Suite 2010, Windows 7,
• SDLC Model: Waterfall, Data Warehouses: ECDW, EDW, AT T Connect
• Successfully managed 5 software projects/applications e.g., finance supply chain, mobility/wireless order fulfillment, wireline service orders, billing, credit collections , leading team meetings to determine source data/metadata and specific data elements that should be integrated into the ECDW data warehouse.
• Ensured project deliverables were met in a timely manner, corresponding with subject matter experts, data analysts, business analysts and clients, up to 6 team members , delivering Data Discovery Reports and final Source Attribute Documents to the Business Unit.
• Brought on board from the SAD Team to the IDL Team to serve as Lead Project Manager for 2 applications up to 20 team members , adhering to the ITUP process and SDLC Waterfall methodology, sourcing data attributes into the integrated data layer, from project estimate approval to deployment.
• Managed work plans, project schedules and capital expense budgets over 300,000 to drive the completion of tasks for project milestones and decision gates.
• Produced and stored documentation, lessons learned and other historical project information in the information system management repository, providing adequate insight and background for future projects.

Confidential

• to manage a portfolio of several infrastructure implementation/construction projects concurrently, across the Macy's enterprise e.g. cabling, network infrastructure, procurement of hardware, etc. .
• Technology: Lotus Notes 8.5.3, MS Project 2007, Windows 7
• Managed the daily work activities of project team members for the development of a new facility - Direct to Consumer D2C Mega Center, expansion of a Customer Fulfillment Center and consolidation of a distribution center, with infrastructure budgets ranging from 3.4M to 9.9M.
• Built collaborative relationships and ensure alignment across Logistics and Infrastructure teams, participating in weekly site/facilities calls, identifying resolving project issues and providing portfolio updates to teams.

Confidential

• Technology: MS Office Suite 2007 MS Project 2007, Visio , Windows XP
• With a 3.2M annual budget, managed the deployment of 92 hardware devices and 18 kits into 61 international Delta airport stations to detect narcotics and explosives, enhancing passenger safety to U.S. destinations.
• Facilitated weekly meetings/conference calls with vendors, supply chain, security operations director and other stakeholders to manage resources, deployment schedules and export/import issues, maintaining project scope.
• Communicated with stakeholders producing key performance indicator reports, weekly status reports, budget proposal for next year and updates to federal authorities, vendors, management and key stakeholders.

Confidential

• Technology: MS Office Suite 2007 SharePoint Portal Server 2007 , AT T Connect
• Facilitated central IT hub conference bridge calls to provide an open communication path for inquiries regarding system outages, phone activations, retail support, etc.
• Escalated and tracked major issues impacting the customer, providing timely responses to IT leadership and client community via issue logs, Q Chat rooms/t-meeting, e-mail, and SharePoint status reports.
• Reported metrics data for phone activations, service changes, call center activity, etc., updating leadership and key stakeholders.

Confidential

• Improvement Project, dedicating an average of 10 volunteer hours per week to identify enhancements to the chapter's existing OmniMagnet and Cvent databases.
• Managed project from initiation to closing, identifying board member requirements, defining project scope, creating work activities and executing tasks, completing project within scope, time and budget.
• Performed database clean-up of over 1,000 membership records to ensure data integrity of the C-Vent database.

Confidential

• analysis for the Savvion BusinessManager data migration.
• Technology: Savvion BusinessManager 7.5.1 updates into database for roles: Recon PM, Recon Manager, RF
• Designer, FA Analyst, Capital Manager, Turfing Vendor, Market Lease Administrator, RF Safety Coordinator
• Market Regulatory Analyst , SharePoint Portal Server 2003
• Analyzed the quality and accuracy of workflow data for new cell tower construction projects, importing project data into the Savvion BusinessManager database, delivering on-time completion of projects.
• Managed, tracked and reported project milestones to management, delivering on-time completion of projects.

Confidential

• of incident tickets for end-user desktop, laptop and printer issues, supporting 10 State of Georgia agencies.
• Technology: Maximo 6.0, Oracle 9.2, MS Office Suite 2007, Windows XP
• Prioritized and documented work tasks for site technicians, assigning approximately 45 incoming tickets daily, ensuring a proper workload balance among team members.
• Monitored mission-critical tickets, notifying technicians to ensure service level agreements were met.

Confidential

• insurance application, conducting 'black box' manual testing in Mainframe and Unix environments.
• Technology: HP Quality Center 9.2, Reflection X 14.0, CP Rules Testing Tool 3.13.4, Unix - Sun Solaris 8, MS Office
• Suite 2007, Windows XP
• Analyzed business requirements/documentation and consulted with development team to develop test cases, test data and identify system results.
• Executed test scripts, evaluated results and determined whether the system has adequately met product standards and customer requirements.
• Consulted with development team, reporting issues and re-testing as necessary, implementing enhancements to the InsurRight application.

Confidential

• specializing in new home construction, residential sales and land investments.
• Represented buyer and seller clients by managing home searches, mortgage applications, home inspections, demographic reports, contract negotiations and transaction closings over 150,000 annually .
• Developed new client relationships up to 10 contacts daily through referrals, prospecting, cold calling and marketing, expanding client database.

Confidential

• related software license agreements using the SAP asset management database.
• Interfaced with internal customers, management, procurement/supply chain, technical resources and over 20 software vendors to identify software maintenance usage: managing monthly maintenance invoice processing and terminating agreements for un-used licenses, reducing costs over 50,000.

Confidential

• serving successfully in the areas of Job Control Language JCL Implementation, 2nd Level Business As Usual BAU Production Support, Project Management SDLC/Waterfall and Software Asset Management.
• Technology: MS Office Suite 98, 2000, MS Project 2000, DB2/SQL, SAP R/3 4.6, PeopleSoft 8.0, MVS/XA,
• TSO/ISPF, JCL, COBOL, IBM Mainframe 3278, 3090, 4381, 3472 , Windows 2000
• Managed the relationship between 14 software vendors e.g. Borland, IBM and Oracle and Verizon IT Infrastructure groups nationwide over 2M in software assets, supporting license distribution, software tracking, monthly MS Excel audit reports, purchasing and contract terms.
• Proactively led a team of 4 to execute MS Project schedules for test and production activities, transitioning over 3,000 Verizon customer accounts to 6 mid-size telecommunications companies e.g. Century Tel and Valor .
• Prepared for NOCV billing system conversion and batch processing, conducting Job Control Language JCL programming, 24/7 beeper coverage, requirements gathering, database queries, file updates and job scheduling.
• Produced system flow charts, web pages, ISO documentation and training manuals for team members, presenting a clear outline of projects using VISIO, FrontPage 2000, MS Word and PowerPoint.