SUMMARY

• Dynamic executive Business leader with 15 - years of successful experience in business research-analysis, business requirements development, budget negotiations, Budget tracking, project management and delivering solutions in achieving mergers and acquisitions, ROI, technology & Business management recruiting, Training, supply chain management, procurement, Purchasing, Buying, Marketing and Performance Improvement in customer experiences in telecom, banking, financial services, mortgage, student loans, legal, property, casualty Insurance, healthcare insurance, Pharmaceutical & Pharmacy, integrated retail product fulfillment, web development, auto Loans, travel, hospitality, computer Hardware and software, Telecom, Oil and Gas, Power and Energy.
• Possess 10+ years’ experience working as a Project / Program Manager / Business Analyst in enterprise level companies under PMO, managed $20M+ Budget value for large and complex projects and provided project management services to achieve project deliverables for enterprise clients.
• 10+ years of experience in Marketing, Business Development, Project-Program and Operations Management, Strategic Planning, Contract Negotiations, Vendor Management, Resource Management, Team Leadership / Motivation, Presentations, Metric Analysis and Reporting, Customer Relationship Management, Strategic Partnerships, Risk Management, Cost Reductions, Issue Resolution, Internet-Online Marketing, Online Media, Online Advertising, Digital Media, Digital Marketing, SEO, E-Commerce, SEM-Search Engine Marketing, Video and Print Media Productions.
• Managed Programs for complete bundles of Voice, Data and high speed internet services to telecom clients.
• Developed and executed activities related to end-to-end Project Management, including project plans, estimates, scoping and requirements gathering & prioritizations through cohesive team approach.
• Maintained a 40% controllable income for 19Insurance Platform (ALIP) client contract totaling $8.5M.
• Proactively monitored, managed and reported on execution of deliverables for multiple concurrent projects.
• Supervised project elements achieving valued deliveries, financial accountability and customer end-user cohesion.
• Assembled resources and monitored progress aiding in the completion of projects within tight contractual parameters.
• Developed estimates for project work orders that were signed off by clients indicating project acceptance
• Managed project financials, made adjustments and tracked target budget Earned value management system.
• Performed the process of Statement of Work and contract creation to secure new and follow-on work.
• Liaised between clients, internal leadership and legal to get SOW’s through approval and signoff.
• Established strong relationships with each client resulting in new projects and increasing consulting revenues.

TECHNICAL SKILLS

• Microsoft Project
• Oracle Primavera
• Planview
• SharePoint
• JIRA
• KANA
• HP PPM
• Risk Management
• Data analysis
• System management
• Oracle Enterprise manager
• HIPAA
• HL-7
• DB2
• SQL
• Oracle
• JDE
• Cisco
• HP BSM
• VMWare
• Linux
• Windows
• NetApp
• C#
• .NET
• JAVA
• JBOSS
• Tomcat
• IIS
• SAAS
• PHP
• Tivoli
• SIP Server
• Data Warehousing
• OLAP
• Share point
• Clarity PPM
• HP PPM and Quality Suite
• Windows
• Linux.

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

• High visibility role to executive leadership and accountability for strategic business, technology and organizational programs and as a Program Manager translated the needs of the leadership team of customers into a program achieving the desired goals and objectives.
• Drove the implementation of programs through collaboration with Technology, Engineering, Operations, Data Acquisition, Statistical Research, Call Center, and achieved maximum ROI and been awarded a maintenance-upgrade Contract from City of Los Angeles for $2.5M / year for next 5-years.
• Provided full turnkey deployment services using Strategic service partners and industry leaders such as Emerson, Eaton, APC and many other related companies.
• Data Center build-out from scratch in High rise developments with monitoring and controlling design process and construction process.
• Developed and implemented a project communication plan and ensured cross-track dependencies are identified and managed effectively for projects involving Data Centers up to 600+ Servers with critical security applications using Confidential CMMI standards.
• Resource planning, Risk assessment and value engineering Claims and impact analysis and recommendations on Clause 14 submissions w / detailed CP breakdowns.
• Researched and managed projects starting from projects scope, schedules, staffing, financial solution design, Hardware and Software execution, controlling, closing, Issues-Risks management and KPIs Communications plan management for Confidential Corp and Boeing data migration and data warehousing projects using SharePoint.
• Developed and managed project plans, defined deliverables, key milestones and critical path and facilitated business configuration planning with stakeholders.
• Identified needed resources for PeopleSoft HR management projects for client Forever 21, defined project charter 7 scope, assigned project roles and mitigated project issues, dependencies, constraints, risks and user stories using Kana application development tracking tool.
• Developed project outcome success measures, balanced project schedules, scope and budget and renegotiates with program and stakeholders as needed.
• Established project methodologies, communication plans, improvement efforts and developed implementation recommendations.
• Managed the implementation ofecommerce fulfillment automation through a COFE/Vargo applications systems
• Managed the implementation of BI system using Micro strategy/IBM Netezza.
• Managed Data Warehousing / OLAP projects for Business Intelligence objectives to achieve multi-dimensional analysis on sales, marketing and financial data per business requirements.
• Projects involved Data security analysis, Data extraction and transformation and loading, data warehouse development, automation of different security processes, generation of OLAP cubes and complex multi-dimensional analysis with MDX. ULTIMUS Workflow, SQL Server ORACLE, Data Warehousing / OLAP Business Intelligence and IT process improvement management functions including use of Kanban so client Forever 21 teams maintain inventory levels by sending Purchase orders to produce and deliver a new shipment in SAP application as merchandise gets consumed and further more Purchase Order get tracked through the replenishment cycle and bring extraordinary visibility to suppliers and buyers.
• Ensured service delivery meeting or exceeding customer requirements and expectations maintaining SLA's for timeliness, quality, creative problem-solving and intensive operational Key Performance Indicators (KPI) variance analysis, remained responsible for design recommendations, development, preparation, analyses and partnering with the business security stakeholders to researching KPI variances and Compiled monthly and Quarterly Business review presentations for stakeholders senior management.
• Developed Strategy to Translate and Transform customer business facilities including HVAC, data center Electric and Solar Energy, Power and Power Back-up requirements into SOW of products Procurement Strategy, supply chain and Six Sigma functionality integration methodology to maximize business efficiencies.
• Used PMBOK, ITIL, Scrum, Agile waterfall and Six Sigma lean methodologies with DMAIC principle for meeting IT-Compliance-Governance, financial budgets, ROI and cost control targets reporting using Data Flow Modeling, object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis tools and techniques for several BI-DW projects and updated BRD, FRD in Clarity PPM.
• Created and published weekly / monthly / quarterly executive reporting to measure data center build-outs, SDLC Development, migrations and transformations activities progress and identified opportunities for service improvement and cost reductions with sub-vendors on long term contract negotiations.
• Achieved metrics by soliciting, aggregating and editing inputs from 10-40 individual contributors, managers and executives and updated quarterly scorecard processes by soliciting, analyzing and synthesize quantitative surveys from 10-15 team leaders and monitored the consistency and summarize the patterns of PLM with onshore and Global Offshore teams.
• Applied knowledge of all State, Municipal and Local regulatory requirements including CFR and OSHA and managed $11M budget Portfolio for Data Centers and 911-facilities HVAC Infrastructure projects roadmap with $163-Million ROI benefits to customers.
• Ensured timely and effectively installation of SOA based web logic Application Server configuration, administration and voice engineering framework and technologies such as SIP Server, GVP, Outbound, Routing and CRM integration IVR, CTI, call routing, ACD and PBX integration for the call centers and Point-of-sale data analysis projects for client Forever 21 Clothing Stores and In-N-Out Burgers.
• Used MS-Project Server, Clarity PPM to track planning, budget, costs, schedule, Critical Paths and status reporting on projects progress.
• Managed design, manufacture and startup of power and energy projects including overall system design, customer site engineering drawings, assembly and fabrication drawings, bills of materials and specification compliance incl. Budgets and Legal contracts approvals.
• Used Clarity corporate performance management software to bring together KPIs, financial budgeting, planning, consolidations, analytics, project cost control, Scorecards and dashboards for Prosci and Adkar change management results for all developments.
• Used diagnostic processes and analytics to help business leaders enhance their capacity to assess and change management through using Adkar Change Management methodology processes.
• Coordinated with senior management in developing balance score cards and key performance indicators, improvement plans, and tracking plans, with overall business objective to improve employee performances.
• Developed and launched Wireless mobile Monitoring application development services for mission critical customer facilities providing security authentication coverage for their data centers with 500+ servers using waterfall methodology and implemented VM Ware technology in data centers for virtualization using agile SCRUM PLM methodology.
• Used Clarity and MS-Project software tool to maintain RFP Budget, NDAs, contracts and legal approvals and generated reporting on progress of the several SDLC including MS-BI-DW projects.

Environment: System management, Infrastructure, VMware, Datacenter, Waterfall methodology, Agile, Scrum, SIP Server, Data Warehousing, OLAP, SQL Server ORACLE, MS Project

Confidential, Chicago, IL

Responsibilities:

• Researched, analyzed, coordinated-managed, status reporting and stability of project oriented work efforts for several data analysis, software development and integration projects across the board related to NGEN ( Next Generation Portal Application for Obama Affordable Health Care Reform to increase Key Performance Improvement Indicators ( KPI )and Customer Experiences for BCBSIL operations in 5-States, IL, OK, TX, NM, MT.
• Partnered with Senior Managers, Project Managers and Team Leads in establishing regulatory HIPAA andHL-7 compliance strategy, goals, and objectives, and contributed to the operational management plans formulation and execution with onshore and offshore SDLC manpower resources allocation to development teams and calculated ROI at Program level for DB2, SQL, Oracle and JDE application development projects consolidation.
• Provided Contract Administration services for Healthcare Compliance and Operations department. Drafted contracts on behalf of Senior Directors for industry specialists and members of the health care community, including project sponsors and independent medical education agreements. Ensure compliance with strict industry standards and correspondence between BCBSIL and hospitals.
• Researched 900+ Requirements throughout entire Enterprise applications and identified 100+ dependencies and mapped interfaces at PMO level to develop RFP with effective technical writing to build single-view wire frames, system and applications to decrease IVR hold time for call centers and used PM Toolkit to track Action Items, Risk Logs, and Status-Burn Reports to achieve customer satisfactions, loyalty and retention target ratios.
• Maintained liaison between application development and 9-Data Center infrastructure deployment teams, Coordinated project planning and management review meetings, assisted project Team leads with cross-functional collaboration, financial analysis and customer / partner interaction communications management, building and implementing new services, resource acquisition and managed project plan with effective scope, time, budget, quality, defined deliverables, key milestones and critical path in Cisco, Linux, Windows, NetApp. Capacity planning and development processes.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, Identifying resource needs, performing quality review and escalating functional, quality, timeline issues appropriately.
• Monitored and adjusted forecasts on a daily basis to insure they aligned with Accenture’s fiscal plan. The forecasts were used to report on Accenture’s financial strength within the industry.
• Assigned as Records Lead responsible for making sure all contracts and records where in compliance within BCBSIL Records Management System (ARMS).
• Assigned as the Client Data Protection (CDP) Control Owner. Maintained compliance of Client Data Protection Requirements to insure security of client data.
• Collaborated with diverse groups and individuals to motivate and influence strategic planning and execution to effectively managed client relationships at all levels across BCBSIL and ensured that accurate, objective, timely program performance information is consistently available and meets quality standards to support management decision making.
• Communicated and presented project status to a variety of audiences and acted as primary project contact for operational managers for projects covering subscriber and provider billing, claims, and pharmacy order and inventory compliance metrics.
• Remained primary contact for stakeholders, partners and customers regarding project estimating, delivery, UAT and release planning and management processes.
• Collaborated, motivated, Influenced and made recommendations to senior management regarding complex projects initiatives and applied knowledge of change management process on projects.
• Monitored delivery of high quality Health Insurance Finance and Billing systems data analysis, development and testing on time and within budget, managed development issues in JIRA and technology implementation processes.
• Responsible for tracking key project milestones and adjusting project plans and / or resources to meet the needs of customers including single sign-on feature availability and testing for several business requirements with offshore vendor HCL teams in India.
• Assisted other Senior Project-Program Manager(s) in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise by using advanced knowledge and proficiency in the use of Scrum and Agile project management methodologies and tools, resource management practices and change management techniques in the ICD-10, HL-7, HIPAA 5010, HIE, and HER EPIC under DHS candida implementation, change management training and SOA based web services optimization projects.
• Researched, reviewed, acquired and implemented new technologies that supported NGEN PORTAL to benefit Health Insurance subscribers while meeting business, regulatory, and architectural requirements.
• Used Data Flow, object Modeling, Case-Workflow Analysis, Functional Decomposition Analysis tools and techniques for HL-7.
• Screened, Interviewed and hired permanent employees and contract staff as needed to meet project and non-project software support needs. Ensured timely and adequate documentation such as NDA and contract management creation and availability from Legal for project planning and audit compliances. Managed technical development teams in C#, .NET, JAVA, SAAS, PHP, SQL, Oracle environments.
• Used best practices and methods to Improve services and processes and solved complex problems through taking new perspective using existing solutions and worked independently after understanding internal and external business issues with user stories in Kana.
• Directed the work of other staff members such as Business Analysts, Data Analysts and Java Developers working on several projects including e-Commerce projects. Completed and delivered the program in November 2013.

Environment: SDLC, Infrastructure, Data Center, Scrum, Agile, Epic, Operations, Risk Management, Data analysisSystem management, e-Commerce, Java, HIPAA, HL-7, DB2, SQL, Oracle, JDE, Cisco, Linux, Windows, NetAppC#, .NET, JAVA, SAAS, PHP.

BA-Project-Program Manager

Confidential

Responsibilities:

• Under the Guidance of DVP, VP and Program Director drove and managed $14M Financial Budget portfolio for SDLC projects roadmap with $130-Million Products Fulfillment Benefits to Marketplace ( Fulfillment by Merchants and by Sears ) at PMO level along with a high priority CCN Outsourcing Pilot Project RFP for $4M as well as a Salesforce.com CRM implementation project for $2.5M ensuring business systems requirements gathering and validation, Business analysis, proposing Infrastructure including Cisco, Linux, Windows, Net app cost solutions to solve business problems, achieve business objectives to further increase customer-loyalty and higher customer retention metrics.
• Managed the National ecommerce program including execution of website feature roadmaps, Launched the iOS and android mobile apps that includes product bar code scanning, social networking, new arrivals, videos, shopping and store locator tools. Managed multiple multi-million dollarecommercein parallel and program budget of 50 millions.
• Responsible for assessing business requirements for salesforce and other applications and responding with appropriate technology, ensured the operational readiness of systems and definition to corporate standards and extensive data cleaning / scrubbing and data mining experience required for the projects
• Managed large Ecommerce initiatives (B2C) Scope of activities was diverse from managing budget of multi-million dollar demand and supply of products Procurement and fulfillment management projects to being involved in the technical architecture decisions affecting the company’s ecommerce strategy. Successfully implemented some key website features and helped select strategy to enable Sears-Kmart content to be ranked at top of major commercial search engines. Supervised a team of 18 multi-level professionals, 8 local and10 Global offshore team lead engineers with Confidential India to increase ROI. Researched and managed related documentation changes to completion.
• Provided strategic vision for Data Center Transition, transformation and integration of business solutions to maintain flexibility, reliability, and scalability within project scopes of single sign-on, single pool Inventory, products demand Procurement and supply fulfillment Strategy optimization, Day Specific Shipping Delivery Promise, Pick-a-day functionality, Return Process Automation, pricing Alert Enhancements, customer loyalty-retention, Auto-Refund and obtained financial budget and legal approvals.
• Lead pricing strategy and pricing optimization to drive GP improvement, developed strategic initiatives to drive top line growth based on customer data analysis and participated in identifying dependent and independent variables to develop goals, expected outcomes and desired results using PM Toolkit tracking Action Items, Risk Logs, Status and Burn Reports.
• Researched, developed & implemented solutions for seamless flow of credit card Payments in a Retail environment through ensuring redundant connectivity solutions & 1st Tier Providers for processing using PM Toolkit incl. Action Item/Risk Log, Status & Burn Reports.
• Developed & maintain program/project dashboards updated with accurate status, issues and risks based on customer research and implemented Billing Manager for online invoicing tool from Intuit designed to help Confidential marketplace merchants with their invoicing process along with intuit integrated accounting & payment service to accept & process credit cards payments.
• Identified and assessed new initiatives to determine the work effort and estimated necessary time and cost to completion for SOA based SaaS and Cloud centric projects for hosted IVR applications for market place merchants and customers.
• Defined Roles, Resources and Infrastructure for successful online pharmacy BI-DW project implementation for fulfillment with HIPAA Compliance governance and performed complete business analysis by gathering business requirements, project vision, risks and scope.
• Worked with management members to understand project and health Insurance business priorities for Pharmacy Fulfillment Project, managed to meet project milestones, and supervised development schedules on time and under maximum allowed financial budget.
• Maintained Governance on Baseline holistic program / project costs and compared them to actual project costs after implementation.
• Used Data Flow and object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis tools and techniques.
• Extensively used MS-Visio to develop business requirements and MS-Project to track tasks and activities and applied PMBOK, ITIL, Scrum, Agile waterfall and Six Sigma lean methodologies with DMAIC principle for meeting IT-Compliance-Governance, financial budgets, ROI and cost control targets for many projects.
• Maintained lliaison between application development and Data Center infrastructure deployment teams, Coordinated project planning and management review meetings, assisted project Team leads with cross-functional collaboration, financial analysis and customer / partner interaction communications management, building and implementing new services, resource acquisition and managed project plan with effective scope, time, budget and quality.
• Ensured adherence to budgets vs. actual spend correlated to schedules, work plans, labor expenses, capital expenses, performance requirements and proper forecasting to keep budget variances within tolerance.
• Lead and work closely with onshore and offshore Infrastructure and data analysts, development and QA teams through various SDLC phases / releases for SOA based web services.
• Developed risk assessment and mitigation plans. Ensuring program / project sponsors and stakeholders are kept apprised of status for PeopleSoft & Taleo integration.
• Developed and maintain program / project dashboards using JIRA, updated with accurate status, issues and risks and did research and implemented Billing Manager for online invoicing Intuit-tool designed to help Sears-Kmart marketplace merchants with their invoicing process using Intuit integrated payment service to process credit cards using onshore and offshore teams with Confidential India.
• Lead post-project lessons learned sessions under PMO approach to improve future project processes and performances for Fulfillment based OBU (Online-Business Units) Software Development and Digital Media Projects to further increase ROI and supervised ROI reporting. Managed several technical development onshore-offshore teams in C#, .NET, JAVA, SAAS, PHP, SQL, Oracle, JIRA environments
• Prepared final program / project report to compare scope, timing, schedules and cost to original baselines. Established and measure program / project KPI’s. Perform program closeout tasks once final project report has been signed off by sponsors and Stake holders.
• Tracked Marketing, Performance Improvement and Customer Experience metrics. Ensured Adkar Change Management methodology effectiveness and achieved 23% cost reductions across the board.

Chief Operating Officer and Program Director

Confidential, Los Angeles, CA

Responsibilities:

• Managed large and complex projects of Data centers set-up and migrations, infrastructure and software development projects including project scope, schedule, resources staffing budgeting, finance, billing, quality, costs and change management processes using MS-Project for clients like Bank of America, Wells Fargo, Chevron-Texaco, Confidential, Applied Materials undim-Qwest.
• Lead pricing strategy and optimization to drive GP improvement, top line growth based on customer data analysis and participated in identifying dependent and independent variables to develop goals, expected outcomes and desired results. Managed technical development teams for migration projects in C#, .NET, JAVA, SAAS, PHP, SQL, Oracle, DB2, JDE, OS / 390 and z / OS.
• Managed $9M Budget for Data Center Infrastructure projects roadmap with $40-Million ROI Benefits to customers. Researched and Developed Strategies to identify, negotiated and signed legal contracts with new consulting clients for implementing onshore data centers, SOA centric Cloud technologies, software development, Software-as-a-Services (SaaS) and call center services for USA based clients through off-shore call centers. Applied PMBOK, ITIL, and Scrum, Agile waterfall and Six Sigma lean methodologies with DMAIC principle for meeting IT-Compliance-Governance, financial budgets, and ROI and cost control targets for many projects. Researched, developed and implemented solutions for seamless and risk free flow of credit card Payments and Customer inquiry solutions in a Retail environment through ensuring redundant IVR connectivity solutions and1st tier Providers for processing for FedEx, Bank of America, Bass hotels, Starwood Hotels, Wells Fargo Bank, Lincoln Snacks, Costco, MBNA, Hewlett Packard, Essilor, American Honda, Goal Financial, Bank of Tennessee, State of Iowa and Kaiser Health Insurance.
• Five years’ experience in managing ecommerce projects for Bank of America, Wells Fargo Bank and First Data for convergence, migration and transformation of Legacy data from DB2 running on OS / 390 to z / OS on to Oracle for the back end SQL server on the front end to enable Global online account access, authentication, billing, accounting & HR management applications such as PeopleSoft & Taleo.
• Ensured timely and effectively installation and integration of WebLogic Application Server configuration, administration and voice engineering framework and technologies with Siebel application server including SIP Server, Genesys Voice platform, Outbound-Inbound-Routing and CRM integration IVR, CTI, call routing, ACD, PBX integration for Goal Financial and First Data call centers.
• Strongly served the Product Owners and Development Team in facilitating SCRUM Meetings and guided the Scrum Team and organization on how to use Agile / Scrum practices and values to delight customers via discussion, decision making and conflict resolution.
• Lead the team to remove impediments by assigning the right personnel to remove the impediment.
• Assisted with internal and external communication, improving transparency, radiating information, supported and educated the Product Owner, especially with respect to grooming and maintaining the product backlog for Point-of-sale data analysis for First Data.
• Lead Confidential ’s 2-yrs Program through the execution of strategic organizational change management and implemented HL-7 transformational change in a large complex FDA Regulated multi-disciplinary environment for ICD-9 Clinical compliance and Pharmacy single view billing systems, Insurance finance and Inventory Management applications in conjunction with HIE, EMPI, EHR and EPIC.
• Under R&D PMO, Provided pharmacy Category Managers with maintaining various suppliers Services Agreement, which consisted of Quality Agreements, Master Purchase Order Terms Agreements, Pharmaceutical & Clinical Trial Services Agreements, and Services Agreements for General and Administration. Dealt with the Legal department and suppliers to finalize and accept terms and conditions. Prepare and finalize all internal Customer Service Request sent via Windows SharePoint within stipulated timelines. Assess and address all emails requesting document filing in Kaiser Contract Workspace uploading agreements and compliance forms,
• Managed Software defects, Issues, Risks, Software change requests, new development requests with additional features and functions, new development tasks and deployment for a HR management solutions project using PeopleSoft for a banking client using DMAIC. Skilled in delivering project milestones within stakeholders’ financial cost and budgets control targets through efficient schedules. Comprehensive knowledge of SOA based data analysis, BI-DW, SDLC Scrum, Business Process Reengineering, Reverse Engineering and WBS methods and technical writing and Business Intelligence applications which I used to deliver complex business solutions utilizing both onshore and offshore teams.
• Applied PM Toolkit for tracking Action Items, Risk Logs, Status and Burn Reports for POS Data Analysis. Created and implemented strategic vision for successful program compliance and delivery for Salesforce.com implementation for Universal Pictures via Cap Gemini using BRD, FRD, Use Cases and Toolkit and provided Action Item / Risk Log, Status and Burn Report.
• Implemented Primavera 6 based on Confidential CMMI for several Business Applications and Embedded SDLC projects.
• Managed all aspects of large and complex projects in Business Intelligence / Data warehousing convergence, RDBMS, Web- Client / Server, OLAP and ecommerce development throughout the infrastructure and software development project life cycles (SDLC Scrum) including project scope, schedule, resources, quality, costs control and Adkar change management for Honda SAP FI / CO project.
• Defined key performance parameters, created regular variance reports to track progress of projects, prepared, tracked, and reported monthly operations data of regulatory and various project based budgets for American Honda.
• Created and implemented strategic vision for successful program legal compliance and delivery for Salesforce.com implementation for Paramount Pictures via Deloitte and Touché and achieved PMO governed timelines for their retail systems and applications roll-outs.
• Managed all aspects of large and complex projects throughout the infrastructure and software development project-lifecycles for data center migrations, applications migrations, ecommerce projects Scope, Schedule, Resources, Quality, Change Management tools- techniques and Agile Scrum PLM projects at budget Costs tracking using primavera.
• Developed detailed project schedules, resource plans, status reports, budget forecasts and influenced the effectiveness of a team which performed multiple functions using application delivery tools such as Compiler, Debugger, Profiler, GUI designer, IDE and Build automation and client directed Waterfall, Spiral, Scrum, Agile, and Six Sigma Lean Methodologies for Digital Media Projects (PLM).
• Used diagnostic processes and analytics to help business leaders enhance their capacity to assess and change employee behavior through Adkar and Prosci Change management methodology processes.
• Coordinated with senior management in developing balance score cards and KPI, key performance indicators, improvement plans, and tracking plans, with overall business objective to improve employee performances.

Environment: Infrastructure, Data center, MS-Project, C#, .NET, JAVA, SAAS, PHP, SQL, Oracle, DB2, JDE, OS / 390 z / OS, SOA, Waterfall, Agile, Six Sigma