Summary

Decisive and flexible professional with 20 years of hands-on experience leading business analysis and technical projects for a range of clients, with extensive knowledge of State Government IT operations. Combines expert knowledge in a variety of environments and products, including Rational and Oracle, with the ability to communicate effectively at all levels, from business leaders to large user groups. Reputable for breaking down systems and functions to support training/use, as well as for confident direction of onsite and offshore teams

Technical Skills

• Operating Systems
• IBM MVS/VSE, JCL, MVS/XA, MVS/VM, MSDOS, Windows 3.1, 95, 98, XP, Vista, UNIX
• Environment
• Web, Client-server, Mainframe: ROSCOE, TSO/ISPF
• Mainframe
• IBM 3090, IBM 3083, VAX
• Application/Databases
• Oracle 8i, 9i, Access, SQL Plus, PL SQL
• Languages
• COBOL, COBOL II, Easytrieve, Easytrieve Plus
• Rational Products
• ClearCase, ClearQuest, ReqPro, Test Manager, Robot
• MS Visio, SharePoint
• TFS

Experience

Confidential

Business Analyst

Analyze existing processes for Human Services application. Elicit requirements from users. Create use cases, flowcharts, screen spec documents and mock-up screens. Work with developers on screen specs and screen functionality. Utilized both SharePoint and TFS.

Confidential

QA Analyst

Review Use Cases and create test scripts in Quality Center for Juvenile Justice System. Conduct Unit/Integration testing. Validate data via SQL queries in MS SQL.

Confidential

Business Analyst

Analyze existing business processes, for quality and performance, for third party supplier access and modify BPR . Create new supplier access via 4 work flows per customer, and create process and data flow diagrams. Also created detailed business process documentation. Improve functionality of user access through development of additional business process requirements. Identify issues and work with Help desk to resolve. Elicit additional requirements for new Oracle auction application. Compare existing COTS auction application vs. new Oracle application. Create test scripts, data and test new system. Report defects and issues to management as well as work with Oracle developers on these issues. Analyze existing/outdated portal for duplicate links and gather requirements for updated portal.

Major Highlights

• Review and test new Oracle application
• Became skilled at assigning user access in 1 month
• Worked with users having difficulty with access

Confidential

• Major Highlights
• Analyze business and system processes for Java / web-based inventory/warehouse application. Created project and test plans, test scripts and ran testing for Agile development updates. Mentor junior level analysts on testing parameters and techniques. Complete the initial review of test results. Review acceptable results with team and business owners. Improve functionality through development of user, system, and business process requirements. Review requirements, defects/resolution with developers. Create UML diagrams e,g. process flow diagrams , business rules, CRUD matrix, BRD, dashboards and defects document. Additionally, updated and created use cases for new applications and re-engineered processes in existing applications to be integrated and ran SQL queries to validate data. Perform data analysis, create metrics and estimates for Project Manager, as well, worked with PM on schedule. Work with developers regarding Java coding and XML.
• Created Use Cases to integrate ordering systems with inventory scanning
• Worked with business owners and developers to duplicate selected application inventory functions on warehouse barcode scanners.

Confidential

• Spearhead analysis of business and system processes for all applications, adhering strictly to NY State System Development Lifecycle methodologies. Improve functionality through development of user, system, and business process requirements. Participate in desktop upgrade from Windows XP to Windows 7 by testing new version and updating upper level mgmt on progress. Design new Java / web-based system which included main functions such as Estimating, Billing, Payments and Administration where a dashboard was created for each of these main functions. Create Business Requirements document BRD , UML diagrams such as data flow and process flow diagrams etc, business rules, and technical user specs, as well as use cases for new and existing applications. Work with developers to create wireframes and discuss defects and their resolutions, Conduct all data analysis and validation data model requirements, create CRUD matrix and artifacts documentation, legacy/new system data dictionaries, and data conversion plan . Validate data via SQL queries. Re-engineer existing processes. Create Logical Data Models and optimize web applications through development of design specifications. Produce test plan and test scripts which were stored in Rational Test Manager. Review testing procedures/defect tracking with junior business analysts and review results and metrics with team and business owners. Assist QA with Performance and Load testing via Mercury Loadrunner. Work with PM both on schedule and status.
• Serve as key liaison for business owners, lead status meetings, and partner with analyst and development teams to review requirements, design, and documentation. Inform Project Manager of issues with systems and updates/changes to Project Plans. Lead walkthroughs with business owners and management and delivered on-site training and post-implementation support to business owners at 10 NYS regional offices. Create reference and training manuals, and best practices documentation. Perform System and Integration tests. Work with developers regarding Java platform coding and XMLscreens.

Major Highlights

• Modernized data management through design of a new, centralized application supported by ITD rather than Program area which replaced an outdated database technology requiring multiple installations across the state. Delivered presentation to CIO in 2009, and trained 200 staff members.
• Lead testing effort for system, function and user..
• Ensured success by partnering with business owners to determine requirements and to provide explanations and education on new systems and processes.

Confidential

Review design documents and defined requirements create use cases and technical specs which were stored in Rational ReqPro. Analyze and compare ongoing and upcoming business/system processes and applications, created test plans/scripts, procedures and process flow diagrams for each application. Ensured testing success by teaming with analysts and developers to review documents and, as well, with business owners to review test procedures and results. Conducted Unit/Integration testing, oversaw user testing, and validated data via SQL queries in SQL Plus. Ran Mercury Win Runner scripts for performance testing and utilized Mercury Load Runner to perform load, stress, and failover tests. Review metrics with management and business owners.

Major Highlights

• Advanced technical capabilities through design, review and presentation of COTS software, a large client server application.
• Personally joined customer for testing throughout QA testing period to ensure all issues/anomalies were uncovered and resolved.

Confidential

Selected Roles:

Test Analyst 6 months NYS OMH

Reviewed test plans/test cases for Psychiatric hospital system. Ran test cases and worked with developers on defects. Review results with management and users. Suggest additional testing methodologies system, performance to manager which were then employed by the QA team.

Project Leader/Business Analyst 4 months GE Power Systems

Evaluated processes and developed user, business, and system requirements. Produced UML diagrams such as Event, Class and Process flow diagrams.. Created and updated functional specs by request of approvers/reviewers, produces use cases and optimized QA test applications by developing procedures for software change requests