SUMMARY

• Certified Scrum Master capable of delivering large - scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Experienced at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
• Working on Agile / Waterfall methodologies, as a Scrum Master doing sprint iteration planning, story grooming, daily stand ups, sprint retrospectives and release planning using MS Team Foundation Servers (TFS)
• Familiar with SDLC and Agile methodologies
• Experience on working projects for Mobile Apps, Responsive Creative / UI for Mobile for iOS and Android
• Experience in Digital and Social Media Platforms
• Meetings with key leaders in distributed locations to highlight key issues and dependencies, provide statuses, and drive to get decisions under aggressive deadlines
• Create and Execute project plans for agile sprints, QA tasks, and other critical projects for the organization
• Work across agile scrum teams to identify and resolve dependencies, and user stories with product owners
• Project Level Budget tracking, accounting, Resource handling and maintenance
• Handled projects in multiple technologies Java, .Net and various DB’s including E-Commerce
• Ensured meetings are effectively facilitated, detail oriented, outcomes are achieved and their cadence is maintained
• Tracking and ensuring visibility of project progress with VP and CXO level
• Collaborated with project leads to ensure the team is producing solutions that meet the needs of the organization in a changing and dynamic environment and lead to aggressively address issues, risks and mitigation plans
• Maintaining documentation including integrated project plans with budgets and timelines
• Worked with Product, Architecture, Engineering and QA teams in distributed locations to drive planning, issue resolution, and development on technical topics
• Develop Mobile / Web applications and integrate to Digital / Social offerings, Implement Research and Market Analysis info into Product Development
• Good Leadership abilities and coaching the team on various aspects
• Work cross functionally across all disciplines of the organization and tenants for an aligned plan of record.
• Collect, develop and analyze data and metrics, Experience in working & building SaaS / PaaS applications
• Excellent Written and Verbal Communications
• Extensive knowledge and background of Campaign Management with Marketing knowledge

Areas of Expertise

• Agile Principals
• Working with Scattered teams
• Communication
• Domain Knowledge
• Program / Project Management
• Story-Based Development
• Iteration / Sprint Planning
• Conflict Resolutions

PROFESSIONAL EXPERIENCE

Confidential, San Ramon CA

Scrum Master

Responsibilities:

• Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
• Working with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown.
• Facilitating Scrum for offshore Scrum teams in US states and India.
• Managing the overall performance and delivery of cross-functional
• Facilitating sprint planning as Scrum master for multiple Scrum teams;
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Managing projects in Agile development environment.
• Keeping the team together all the time to ensure successful sprints.

Confidential, Irvine CA

Sr. Program Manager / Scrum Master

Responsibilities:

• Responsible for building miDealer Solution enterprise suite of Campaign Management tool, Survey Tools, Telematics solutions for OEM’s like Ford, Mazda, Hyundai, Honda
• Worked with all functional teams Product / Development / QA
• Own all day-to-day client operational responsibilities
• Maintain and adhere to Campaign Management calendar
• Lead the entire UX / UI / Creative Framework for multiple projects
• Experience on working with Agile / Iterative methods and made sure their principles and concepts are followed as mandated
• Raised issues with both Client and Development team to bring about collobaration
• Experience in working for Mobile Apps, Responsive Creative / UI for Mobile for iOS and Android
• Support Client / Customer interactions with various stake holders and Clients lead calls on Status Update
• Leading multiple projects concurrently as SCRUM Master tracking progress of project, backlogs and coordinating with multiple departments and having effective cross functional communication
• Ensure QA assurance standard and also any regulatory compliance issues
• Successfully lead launching of miSurvey for Ford Dealers in over 50 plus countries
• Extensive Campaign Management and Marketing domain knowledge
• Managing and talking to vendors like Lyris, ExactTarget, Sendgrid and make sure we receive support as per SLA’s
• Responsible for managing application support from a client perspective and work as part of client team
• Instrumental in getting multiple surveys delivered for Honda owners and Hyundai customers
• Lead Telematics project Blue Link of Hyundai to highly satisfied customer
• Ability to work in challenging and fast paced environment
• Recognized by the company for the transparency and ability to complete project to Client satisfaction
• Close co-ordination between Product Owners, team and management
• Work as interface between business and technology
• Daily monitoring and tracking of the progress of team’s deliverable in Scrum tool Microsoft Team Foundation Server (TFS) towards successful Sprint completion
• Reporting and communication on risk, issues, challenges, achievements, success, failure, improvements
• Ensure quality of the deliverable
• Anticipate risks and issues. Facilitate resolution, mitigation, and appropriate escalation
• Resolve team’s conflicts in daily basis
• Identify Operational Improvement and suggest modifications and conduct monthly reviews
• Handling teams across time zones and India offshore team
• Migration strategy
• Hands on experience in Testing
• Focus on Developing, Delivering and Testing to ensure we meet Client expectations, timelines and in compliance with Business Rules and any other regulatory issues
• Recognized by the company for the transparency and ability to complete project to Client satisfaction
• Guiding the team for right queries in SQL and Oracle to pull the right data required for analysis as Delivery Manager

Confidential, NY

Program Manager

Responsibilities:

• Worked on ISV Relation platform and streamlining the process of their business with IBM
• Unica Campaign Management for IBM Line of business
• Scrum Master for the Campaign Management projects
• Led Development team for Mobile Apps for Smart Planet, Systemz, Power systems, x series for iOS and Android
• Building SystemZ line for SAP, Linux, Cloud, Analytics
• Use of Agile and Scrum methods
• Coordination between US / APAC / EMEA and other regions
• Program Management of dWorks for IBM and Mobile Apps and integrate with Social and Digital Media
• Define / Handle Social Media/Digital Strategy
• Working with India and other geographic teams

Confidential, Santa Clara CA

Product Manager

Responsibilities:

• Worked on Telecom Client Telstra SaaS Platform to integrate the solutions
• Lead initiative to build drive Reseller model of platform and successfully created more than 500 Reseller eco-systems with e-Commerce solution
• Lead team on development of platform on core Java, J2EE technologies
• Delivered multiple MSP solutions based on Confidential Cloud Platform
• Working with Offshore teams
• Hands on experience in Testing
• Focus on Developing, Delivering and Testing to ensure we meet Client expectations, timelines and in compliance with Business Rules and any other regulatory issues
• Generate Monthly and quarterly metrics for all stakeholders
• Working with Telecom Clients to provide Cloud platform for their new SaaS solutions
• Migration of On Premise to Cloud platforms including Microsoft Exchange

Confidential

Asst. Program Manager

Responsibilities:

• Working on Banking projects
• Project related to Cash Management forecast of cash availability in ATM’s
• AML for money transactions