SUMMARY

• Strategic thinker with a record of success in managing programs and projects utilizing virtual global teams that support the business needs of organizations including Education, Marketing, Sales and Finance.
• I am the PM who gets called to manage complex projects with tight schedules and exacting customers.
• I combine the business skills to communicate effectively with the customer and the technical knowledge to earn the respect of the developers.
• Technically savvy Program/Project Manager with a track record of delivering multiple simultaneous complex projects on - time, on budget and with high customer satisfaction scores on formal post implementation reviews.
• Assisted with restructuring of PMO to a focus on customer centered, metrics driven organization in multiple companies.
• Real-world experience using a combination of the best from Agile and Waterfall methodologies to effectively manage programs and projects across a broad range of businesses and technologies including high tech, storage, finance, financial services and consumer products.
• Managed global teams ranging from 5 to 50 members including analysts, developers, testers and support groups like infrastructure developing both on-premises and SaaS solutions.
• Demonstrated expertise in architecture of enterprise solutions including HCM, Saba LMS, content management, Universal Customer Master (UCM), Master Data Model (MDM), ERP, CRM, database design, taxonomy, security model, internationalization and localization processes, hardware virtualization and network design using purchased and custom tools.
• Managed complete process from requirements gathering through deployment and post project support for enterprise solutions which support customers, partners and employees.
• Expert in using project management tools including MS Project, Visio, Powerpoint, Excel including Spreadsheets, Pivot tables and Reporting and other Microsoft Office products including Sharepoint.
• Results oriented leader applying User Centered Design (UCD), business intelligence tools and statistical methods to create systems that convert complex real world data to actionable information.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Successfully migrated multiple enterprise applications to the Cloud using SaaS to provide optimized customer experience.
• Led initiative to harden security posture for critical applications. Working with the technical teams I led the effort to mitigate findings from initial penetration testing for 12 critical applications. Hardening was completed on time and with minimal negative impact to users.
• As part of a major effort to improve security posture I led the effort to implement 2 factor authentication (2FA) for privileged accounts using bastion hosts. This included setting up a dedicated support desk for 2FA issues and managing worldwide caching of tokens to minimize time to provide them to users.
• To provide a scalable solution for ordering and tracking systems, I created a requirements gathering and tracking site in Share Point which has shortened SLA’s and provided daily reporting on key performance indicators (KPI) and other metrics which improved throughput and customer satisfaction by aligning priorities.
• Managed upgrade of 120 Oracle databases with minimal impact to users of the applications supported by these databases.
• Managed upgrade to IE-11 for 22k users which required validating compatibility with more than 1,000 applications. Project was delivered with minimal negative impact and few support tickets.
• I managed the successful integration of facilities, storage and client migration groups into a common team to align plans and support a compressed schedule to migrate clients across all geos.
• I provide admin support to our team creating and maintaining Share Point sites for our projects. SLA is less than 1 day.

Confidential, Redwood Shore, CA

Project Manager

Responsibilities:

• Based on my success with the portal project, I was asked to provide project management to a new microsite which supports the Demand Generation Board in marketing. This involves a microsite that provides a 360 view of campaigns starting with management objectives and ending with dashboards showing relevant results against those targets. A working proof of concept was completed in one month including requirements gathering and reaching consensus on content, design and business rules.
• Successfully negotiated required access to data with director responsible for corporate data. This was a challenge as much of the data is considered very sensitive and I had to work out access to relevant parts of data structures while avoiding those items not appropriate for the audience.
• Created training materials and delivered training on the new portal to a worldwide audience. Based on positive feedback to my VP I have been asked to create and deliver additional training.
• Created multiphase roadmap for 5 phases, each approximately three months long which has been accepted by management through the VP level. This allowed delivery of functionality while keeping focus on a long term integrated solution.

Confidential, Sunnyvale, CA

Technical Program Manager

Responsibilities:

• Recognized by customers for negotiating clear requirements and schedules for improved business processes and solutions, and consistently meeting customer expectations.
• When my contract was completed 29 program managers and directors wrote emails to my supervisor asking that my contract be continued. Unfortunately, there was no budget for an additional position at the time.
• Hands on curricula manager who reduced SLA for creation of curricula from 2 weeks to less than 1, by negotiating reengineered business process with stakeholders
• Reengineered weekly report to require 1/3 the time while improving accuracy.

Confidential, Santa Clara, CA

Master Program and Project Manager

Responsibilities:

• Senior staff member who provided architectural support across teams including evaluating and selecting technologies required to support business requirements for the Marketing, Academy and Portal team.
• Engagement manager and architect for the HDS Learning Center, which supports both internal and external learners using Saba's LMS as the core. Achieved better than 99% system availability while reducing support and upgrade costs by converting from physical servers using heavily customized code to a Service Oriented Architecture (SOA) utilizing virtual servers and virtual storage. This freed up $250K of physical servers, which were repurposed. Use of SOA allowed eliminating 95% of customizations to purchased software, which significantly reduced upgrade costs.
• Led teams that created interfaces from Oracle HR, custom partner portal and Active Directory to automatically create, update and inactivate accounts in the LMS which reduced help tickets significantly.
• Managed team which evaluated and selected platform for internal and external communities. This included pilot installation of Saba Social and Jive SBS. Jive SBS was ultimately selected and I managed deployment of both on-premises and hosted instances as well as support of mobile devices. Using a global virtual team made up of Jive Professional Services, off-shore developers and internal resources developed an enhanced document system to manage publishing selected documents to the external community. The system was used to provide alternative delivery of educational materials and technical information.
• Working with vendor and HDS resources interfaced learning center with outsourced provider of paperless training materials at a savings of more than $50/student..
• In order to provide meaningful information to executives and operational managers, I managed a global team that applied UCD principles to develop business intelligence tools including dashboards and web based reports using Business Objects and Oracle Business Intelligence, Enterprise Edition (OBIEE). This included design of schemas and ETL as well as overall architecture.
• As part of strategic initiative to standardize platforms, architected enterprise content management system based on Oracle Universal Content Manager (UCM) using User-Centered Design (UCD) models. This included designing enterprise taxonomy and security models to support all organizations as well as documenting integration with other systems and portals.
• I served as part of the business continuity and disaster recovery team (DR). I managed creation of DR plans for Marketing CRM, learning management systems and the enterprise community platforms. These plans were successfully utilized when a construction accident disabled the data center. All systems were brought up in the emergency data center within the target response time.

Confidential, Saratoga, CA

Owner and Program Manager

Responsibilities:

• Introduced operational intelligence tools and concepts to executives. This included creation of custom tools to facilitate real-time data mining and analysis.
• Saved over $100,000 per year by training help desk associates and bringing level 1 support in-house.
• Provided executives with statistical training to better understand and use BI tools as well as creating dashboards to help with operational decisions.
• Managed full SDLC for re-architecture of studio software from a simple client-server model to a fault tolerant. multitier solution, which reduced studio downtime by more than 90%. This included POS, digital imaging and reconciliation including fraud filtering. Projects were delivered on time, below budget and with no exceptions to specification.
• Provided “hands on” management of projects to complete implementations of business intelligence (BI) projects including Crystal Reports web server, Web Trends, and HEAT, an issue tracking and contact management support package.

Confidential, Saratoga, CA

Owner and Program Manager

Responsibilities:

• Significantly improved inventory turns at Mervyn’s Department stores by designing and implementing a decision support system for the regional marketing department using custom GUI and Oracle database. I designed the database and performed all required PL/SQL programming.
• Managed design and implementation of SQL based full absorption cost accounting system integrated with SAP for semiconductor firm, which reduced monthly close time from 10 days to 1 day.
• Achieved significant tax savings for multinational semiconductor company by managing production of software, databases and reports to provide claims support for the tax department. This included converting legacy data from sources including J.D. Edwards on A/S400 to a common SQL Server database.
• Saved more than $10 million dollars for major semiconductor company by architecting and managing development of a paperless Data Archiving and Retrieval system for the tax department including qualifying the system with the IRS as compliant with CFR 36 sec 1234 for paperless storage of tax records.
• As Project Manager and system architect, provided process analysis and improvement system for high volume manufacturing facility, which allowed improving yields sufficiently to qualify the plant for production.
• Managed development of standard Statistical Process Control (SPC) Server for Sematech, .which involved customizing RS/1 to utilize the Sybase messaging standard to collecting data from SECS capable equipment using CimFlex cell control software.