SUMMARY

• Agile Coach/Scrum Master/Project Manager/Lead Business Analyst with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands.
• Managed successful migration and integration of critical production and contingency servers with no impact to business. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, UAT testing, user training, quality review, and enhancement.
• Over 20 years of success in delivery of technical strategies and solutions to fit the business needs and goals that have consistently led to increased revenue, customer retention and productivity, decreased operating expenses and error rates, improved business processes and better quality systems.
• Experienced in data and statistical analysis including Enterprise Data Warehousing (EDW), ETL, SDLC and Agile iterative processes. Comfortable in a global environment, worked extensively with Fortune 1000 and 500 companies respectively.

TECHNICAL SKILLS

Language and Tools: .NET Framework (C#), SQL, Rapid SQL,Query, Unix, C, JavaScript, Remedy, Crystal Reports, SAP, UML, HTML, JIRA, VersionOne, PeopleSoft HRMS. Lotus Notes, Requisite Pro, Clear Quest/Rose, Visual, JIRA Studio/TFS, DOORS, HP QC

Business Solutions: ERP, World Business Intelligence/COGNOS 8.3 Impromptus - Power Play Cubes, CRM, Teradata-Enterprise Data Warehousing, RDBMS, Informatica/ETL, ODS, Informatica DQ, Business Object

Operating Systems: OS/400- Windows 95-2000, ME, XP, NT, Vista, Network fundamentals, Windows 7, Windows 8, Windows 10

Project Management: MS Office Professional Suite - MS Project - Visio- Project Management Methodology, Six Sigma Greenbelt, SharePoint, Agile Methodology, SDLC, Stpsoft, Mind Map, Product Backlog, Scrum, Kaban, XP, JIRA, Bitbucket, Jenkins, Sonarcube, Mono, GTK#, C UNIX

PROFESSIONAL EXPERIENCE

Confidential, Herndon VA

Chief Scrum Master/ Agile Coach

Responsibilities:

• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.
• Worked closely with: Epic Kanban management, business value stream mapping, investment theme prioritization and governance as well as insight into Continuous Integration/Continuous Development, DevOps, and automation and CI CD pipeline.
• Led in planning and implementing the development and delivery strategies, validates architectural designs, framework, team structure, API specification and UI UX designs, build and deployment strategy and overall product development.
• Assessed the Agile Maturity of the team and organization and coach the team to higher levels of maturity, at a sustainable pace that is comfortable for the team and organization.
• Coached and promotes good engineering practices like Unit Testing, Code Reviews, Branching Strategy, pair programming, and quality engineering practices as well as Requirements Capturing techniques to the teams to improve end to end delivery practices.
• Led strategic Release Planning and tactical Iteration Planning sessions on both Offshore and Onshore teams
• Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players
• Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, VersionOne tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100%
• Assisted as needed to help remove impediments and distractions that interfere with the ability of the team to deliver on the Sprint goal.

Confidential, Washington DC

Sr. Scrum Master/Agile Coach

Responsibilities:

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Instructed and modeled core agile/kaban principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Managed the lifecycle of code development, from ideation to sprints to deployment
• Worked with the managers to identify cross-team dependencies and manage inter-team tasks.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
• Provided visibility to team impediments/risks and helps eliminate them
• Tracked and communicate team velocity and sprint/release progress
• Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
• Implemented Issues Tracking in TFS to effectively track impediments against user stories.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain. Product Backlogs using TFS.

Confidential, McLean VA

Sr. Managing Consultant/Scrum Master

Responsibilities:

• Facilitated Daily scrum meetings, spring planning, spring review, and spring retrospective in the HAMP Program
• Managed Product owner expectations On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown, and Release Burndown.
• Managed the overall performance and delivery of cross-functional teams within the Delivery and Services Department
• Facilitated sprint planning as a Scrum master for multiple Scrum teams following the Scaled Agile Framework (SAFe)
• Provided visibility to team impediments/risks and helped eliminate them.
• Established effective communication for the department with consistency across development and business management. Presentations, Recommendations and Updates provided regularly to the PMO Office.
• Coached, Mentored Agile Team members and provided constructive performance feedback
• Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum
• Worked with Stake Holders / Product Owners to prioritize the requirements for each sprint.
• Helped the product owners to come up with set of stories for better understanding for estimation and development.
• Represented the team by reporting overall project status and upcoming risks and suggested solutions.
• Worked with departments of finance, technology and internal audit to ensure Compliance with Sarbanes Oxley Act.
• Led the team in daily Demos and Final Iteration Demos to ensure client’s satisfaction and acceptance.
• Ability to disaggregate a complex process into smaller activity steps, identify pain points and risks, and redesign the process to eliminate risk, improve standardization and deliver productivity through appropriate use of technology.
• Managed the portfolio of reengineering initiatives (CCM, Asset Management & Master Servicing) and bring visibility to project status and financial saves to CCM & AM seniors through Reengineering Council.
• Documented process workflows as necessary to support the implementation of a product, service, or technology change.

Confidential, Washington DC

Sr. Managing Consultant /Scrum Master

Responsibilities:

• Made certain the User Stories are good, comply with Acceptance criteria, have sufficient business value and selling points for the Asset Management Portal Reporting Module.
• Led the Development teams responsible for the BI/Reporting Module to break down large and complex user stories into simplified versions for execution.
• Prepared and sent weekly and monthly progress reports and keep the clients updated about software under development.
• Started accurate project metrics to be maintained by the teams to include sprint burndown, cost per story point, and budget burndown.
• Extended Team Foundation for automations (auto create user story tasks; auto assign tasks, bugs and issues; auto close/reactivate parent work item, etc.), a C# solution that uses the Team Foundation server object model on the application tier.
• Developed detailed requirements specifications by creating wireframes using stpsoft software.
• Developed and managed product roadmap using Mind Map software
• Managed iteration planning meetings and Product backlog in TFS.
• Consult and train ALM, Agile, Scrum, Visual Studio 2010 and Team Foundation Server 2010 (TFS).
• Tested User Stories for accuracy and completion to unsure undisputed acceptance and validation of stories.
• Coordinated activities with Asset Management offshore development teams, the Business Unit, Project Managers and testing teams respectively.
• Advised Product Owners, Scrum Master and the Asset Management Portal teams to improve their ability to create good product backlog applying Scaled Agile Framework (SAFe) methods.
• Ensured client satisfaction by arranging client reviews (DEMOS) of software under development.

Confidential - Washington DC

Requirements Manager/Principal Business Analyst

Responsibilities:

• Managed a team of Business Analyst in the Confidential SIS Team to maintain and deliver multiple releases for ten web/client based applications.
• Led requirements analysis and verification, ensuring that requirements statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable and that they conform to standards of Confidential SIS Suite of Applications
• Led and managed peer reviews and inspection of requirements documents. Participated in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
• Responsible for hiring, promotion and performance reviews for Analysts in the SIS Team and assisted other departments these same tasks.
• Managed changed baselined requirements through effective application of Change Control Processes and Tools (CCB).
• Coordinated with clients and prepared policies to be integrated in Master Schedule using MS Project
• Identified and deployed process improvements and standards for key practices in requirements management, metrics management, software engineering, testing, and release management for Confidential SIS Suite of Applications.
• Led the team in risk identification, risk mitigation, project scope definition and methodology of the project.
• Collaborated directly with Business Unit to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent yet flexible architecture.
• Led successful teams through complex program and project task. Project Management focus areas include project planning, financial management, staffing, communication and scope management. Delivery focused and able to motivate teams.

Confidential, Washington DC

Sr. Consultant

Responsibilities:

• Led the Business team in analysis and integration reviews of various IT reporting and data collection, aggregation systems like ODS, MIS, ASID, DOTS and SAP
• Reviewed and analyzed Confidential ’s system development requirements and designs, plans of Investor Reporting development and Implementation
• Document the proposed system solution by mapping the data from the various data models, repository and data dictionary.
• Participated in developing program schedule on weekly basis using MS Project
• Led the team in data cleanup exercises alongside CSLLM, CFAID and CBI staff to identify various Partner Duplicates in the Source Systems
• Led the team in System design with CBT’s Rapid Application Design (RAD) team, Architecture and Engineering (AE) team, and Business Intelligence (BI) team.
• Conducted detailed analysis to identify gaps in the process and document the findings for purpose of streamlining the data used in developing the Investor’s Report.
• Worked closely with International Finance Corporations’ ( Confidential ) Investment Teams, Syndications, Advisory Services, Accounting and Finance Department in gathering requirements for Investor’s Reporting initiative.
• Led the testing effort and was responsible for writing the test script for Confidential Investor’s Report.
• Worked closely with the Information Quality Group in setting up Data standards and naming conventions in cleansing the data from the source systems.

Confidential, MD

Sr. Managing Consultant/Lead Business Analyst

Responsibilities:

• Led the RADM team in Requirement Categorization and Reengineering Process
• Incorporated Agile Methodology in the ELC process in an effort to streamline Requirements and Process Reengineering.
• Worked with the WRMS Project team to identify various requirements and their traceability using Requisite Pro
• Assisted the WRMS team in training and UAT Testing.
• Led the team in Executive briefing and weekly status reports.

Confidential, Arlington, VA

Project Manager/Sr. Consultant

Responsibilities:

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Managed a team of seven in designing, testing and implementing the FDA AIMS Project.
• Ensured consistent communication through each integrated project team including other contractors and government employees.
• Facilitated Project WBS, resource allocation and loading, created and maintained schedules and provide key project tracking data to PMO Office
• Conducted regularly scheduled project status meetings with the integrated project team.
• Wrote User Guide for the FDA AIMS System.
• Developed, Measured and reported project plans and status with Ms Projects, prepare project status report, monthly progress reports and customized client report.
• Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Confidential

Senior Business Analyst/Scrum Master

Responsibilities:

• Represented EHRI/RetireEZ team at client and public forums.
• Facilitated discussion and issue resolution between the client, business teams, and the IT project team.
• Managed small to medium projects from concept development, requirement gathering, functional specifications and analysis through UAT, defect management and on-time implementation across multiple lines of business.
• Led and supported the team in data analysis including data quality and consistency.
• Mentored junior BA s, QAs and Data Analysts throughout the project life circle.
• Managed and created detailed specifications for data cleansing, data scrubbing, ETL and data migration processes using Business Object as the main Repository.
• Coached decision makers, developers, architects, infrastructure engineers, product owners, business analysts, creative and QA teams on how their roles change in an Agile environment
• Used value stream mapping to communicate bottlenecks and facilitate process improvement
• Led a team of six Business Analysts, which involved allocating projects, reviewing documents, providing feedback, mentoring and training. Reported directly to VP of Product Development.
• Helped teams understand the importance of velocity and got them to measure it and use it for planning.
• Introduced Agile and Scrum to organization and provided Agile 101 to the Federal employees.

Confidential, Washington DC

Scrum Master/Sr. Business Analyst

Responsibilities:

• Participated in detailed requirements analysis for the design of data marts and star schemas.
• Led the team in performing raw data analysis checks in Excel, SQL database platforms on tabulated data gathered.
• Led the development team in performing Unit Testing and SQL performance tuning.
• Managed and analyzed the different source system of data used in building the data mart.
• Proficient in the prototyping of new development requirements and supported business data warehouse application and reports using the agile development methodology.
• Managed a team of eight operations staff and a database specialist over a period of Six months to define data elements, validation and data mapping in a client system and implementing a data solution to resolve errors in the COGNOS 8.3 implementation process.
• Guided an inexperienced product owner through three different release plans in the span of four months
• Encouraged adjustments and adaption by all teams based on retrospectives morale surveys.
• Coached the product owner in the art and science of writing user stories that capture requirements, have an appropriate scope and do not need to be decomposed during grooming.
• Facilitated preliminary backlog grooming sessions between the product owner, the lead architect and the engineering manager
• Coached the product owner in maximizing return on investment and getting the major feature epics delivered on time for release

Confidential, Laurel MD

Lead Business Analyst/Scrum Master

Responsibilities:

• Managed and Implemented IBM/Siebel CRM system on Customer Service and Retail Sales Channel using SDLC and Agile Methodology from conception to implementation budgeted at $5 and $7 million.
• Organized joint application development (JAD) sessions for requirement gathering, with the stakeholders, dealers and super dealers, senior managements and end users.
• Analyzed business requirements documents and developed flow chart diagrams and activity diagrams.
• Analyzed business risks, identified mitigating controls, plans and performed onsite testing and determined effectiveness of control systems.
• Managed a multilevel responsibility matrix providing senior leaders with a thorough operative report management and problem-solving platform for the creation of crucial mainframe and related tech projects.
• Played key role in call center turn around project resulting in reducing caller waiting time, improving call response times and increasing first call resolution by 42%
• COGNOS Implementation - Analyst supporting the Sales team for the integration of global sales data from various ERP systems into COGNOS as a single repository, replacing several different reporting tools with one global analytical tool.
• Led strategic planning initiative to secure proposed budget for the consolidation of six call centers by identifying CRM and process improvements opportunities.

Confidential, Southfield MI

Business Analyst

Responsibilities:

• Partnered with the Business to identify IT needs, solve IT problems and deliver IT solutions consistent with the company strategy and developed from an in-depth knowledge of the functional areas.
• Facilitate Business Process Re-Engineering and Best Practices standards in compliance with Sarbanes-Oxley.
• Analyzed portfolio performance incorporating quantitative and qualitative research utilizing cash flow projections, expense forecasting, and rate of return (ROI) comparison to relevant benchmarks.
• Created functional requirement specifications (FRS) for Loan Management, Appraisals and Pricing Modules and transformed underwriting guidelines into pricing rules.
• Conducted training sessions for the end users and documented various training manuals.

Confidential, Detroit MI

Business Analyst/Account Manager

Responsibilities:

• Provided technical advice on all aspects of the installation and use of computer software systems and network, both before and after the sale of systems.
• Worked with client and IT Architect to ensure proper transaction of business requirements into IT solution requirements.
• Furthered the development of sales within existing major accounts and increased service levels by 70% to existing accounts.
• Worked with Director of Sales to develop and execute business plans to achieve assigned sales profitability and quality objectives.
• Assisted clients in the phases of migration into their production environment.
• Build business process models, data flow diagrams and entity relationship diagrams to maximize sales potentials.