SUMMARY

• Sr. Technical project manager with a strong technical background and business acumen
• Proven delivery management expertise using Agile/Scrum techniques
• A background in core IT skills - solutions architecting, systems design and business analysis
• PMP Certified, CSM (Scrum Master certified), ITIL V3 foundation certified and Microsoft Certified (MCP in .NET)
• Has practiced Kanban, Scrumban and DevOps, Organizational Agile Transformation champion and Scaled Agile Framework (SaFe) enthusiast
• Many years of hands-on technical experience using Microsoft technologies (.NET MVC, SharePoint, SQL Server etc.)
• Authored more than five technical articles on multiple topics (published by online vendors)
• Has managed multi-million global delivery models, virtual scrum teams and multi-year programs
• Experienced in pre-sales, alternate solution and BPR techniques
• Experienced in delivering managed service programs comprising of T&M and Fixed Price projects
• Experienced in US healthcare systems, primarily around Claims, Encounters, EDI and healthcare administrative tools such as QNXT and Facets. Experienced in Retail and Product development.
• Managed team sizes ranging from 15 to 75 people and capable to scaling up and down based on project needs
• Domain specific certifications such as Healthcare AHIP. QNXT product certified analyst.
• Prior experience working with Confidential healthcare, Confidential, BlueCross Confidential, PetSmart, Confidential and Confidential
• Has good knowledge in software design and architecture, has coded and supported multiple Microsoft .NET and SharePoint based applications as a developer. Has experience in applying software design patterns
• Expertise in use case based business analysis techniques and project design documentation using UML
• Has worked on projects involving Serial communication based real-time systems, cryptography, Service Oriented Architecture (SOA), Business Intelligence systems and Enterprise Integration tools
• Worked on technology migration projects from legacy platforms
• Aware of ISO and SEI-CMM Level 5 quality practices and ITSM
• Has won multiple best performer awards and appreciations from the CEO’s/Chairman’s offices

• Technical Project Management
• Organizational Agile Transformation
• Coaching
• Scrum
• Scaled Agile (SaFe)
• Program Management
• IT Services Management (ITSM)
• IT Business Systems Analysis

TECHNICAL SKILLS

Tools: and Technologies: ASP.NET MVC5, C#, UML, SharePoint 2007, .NET connectors, JavaScript, SOA, WCF, XML Web services, BizTalk basics, Entity Framework, Design patterns

SDLC techniques: Agile (Scrum& XP), Test Driven Development (TDD), Kanban

BOKs: PMBOK, BABOK

Operating Systems: Windows, Unix (theoretical)

Languages: C#, Visual Basic, Java

Generic Tools: MS Project, Visio, SharePoint, TFS, SVN

DBMS\RDBMS: SQL Server, Oracle

Defect Management Tools: JIRA, ALM, HP Quality Centre, Remedy, Service-Now

Healthcare specific: EDI, QNXT, Facets 5.x

PROFESSIONAL EXPERIENCE

Sr. TECHNICAL PROJECT MANAGER

Confidential

Responsibilities:

• Scrum Master at Confidential of IL ( Confidential ) - Scrum Master for the Pega reporting stream, responsible for end to end facilitation. Participate in Scrum of scrum sessions to align with the larger program. Responsible for integrating four geographically dispersed development teams into one delivery stream.
• Systems thinker, business solutions driver, impediments manager, project manager and an accomplished team player
• Managed Service Request (minor and major enhancements) intakes into IT from business, handled business prioritization, IT Planning, estimations, resource allocations and optimization, project execution, tracking and reporting, stakeholder management and handling project closures
• Managed delivery of two to three major projects under Claims and Finance area with Facets as the backend:
• Project Manager for Cost-sharing Reduction (CSR) Project
• Project Manager for Consumer Billing Program implementation
• Identified improvement opportunities and worked on multiple new zero distance initiatives for the client
• Managed projects and programs with team sizes ranging from 10 to 50 resources, which also involved 2-3 project managers. Handled reporting to department and program directors
• DevOps and Agile implementation lead. Adopted DevOps and Agile best practices into the delivery lifecycle by involving Dev, Operations, SCRM and QA teams for continuous integration thus achieving smaller TATs and better quality

TECHNICAL PROJECT MANAGER

Confidential

Responsibilities:

• Setup Facets and QNXT practice at offshore and worked on new tool initiatives that helped in increasing team productivity and win new business.
• Envisioned, Designed and developed the automation enablement platform IHSSW IP to help healthcare clients to integrate multiple knowledge management tools to achieve faster delivery, quicker incident resolution and overall cost reduction. This platform was a combination of multiple modules that connected to multiple COTS backend knowledge repositories along with an automated incident resolution scalable platform.
• Implemented multi-system search capabilities by integrating with multiple backend repositories such as JIRA, SharePoint, HP-ALM, ServiceNow with scale-up capabilities.
• Manage project deliveries for healthcare claims processing and healthcare encounters submission systems for major healthcare payers
• Manage projects with team sizes ranging from 10+ members. Managed multiple stakeholders including the State, CMS, business analysts, designers, PMO and IT teams
• Business analysis, Technical leadership EDI analysis, stakeholder management, communication management, tracking project constraints (scope, schedule, cost, quality), project change control
• Management encounter implementation program on behalf of the client, managed dependencies, enabled PMO compliancy for projects
• Implement X12 based EDI systems (837, 824, 999) - Submit EDI X12 837 claims and reconcile HIPAA based response files between healthcare payer systems and Federal agencies
• Served as a QNXT product consultant and healthcare business analyst
• Handled project estimations, tracking, defect management, and scheduling
• Change manager and impact analyst for claims/encounters

PROJECT MANAGER/Technical LEAD

Confidential

Responsibilities:

• Project Manager and technical lead for Qnxt Connect and Custom development initiatives around Qnxt
• Worked as a functional analyst, technical consultant and design consultant for Confidential healthcare products
• Solution architect for new EDI implementation for multiple trading partners of Confidential including state health plans
• Application Development Manager and technical advisor for the offshore team, lead project teams of 25 members
• Project lead for Microsoft .NET web technologies, EDI based systems and BizTalk
• Technical and functional reviewer of QNXT product changes and perform business systems analysis by directly interacting with Confidential customers onsite

IT PROJECT MANAGER

Confidential

Responsibilities:

• Project Management - manage the scope, schedule and cost of enhancements, change requests and related reporting
• Lead the effort of SharePoint Integration to existing projects
• Onsite technical lead, SharePoint analyst and IT Project Manager at Confidential
• Agile process lead for the development team, defined the Agile transition road map for projects
• Lead development teams of 10 to 20 members
• Technical architect for custom business solutions using .NET 4.0, SharePoint, WCF and Silverlight
• Technical lead for defining the SharePoint integration strategy for .NET WCF applications

ACCOUNT Lead

Confidential

Responsibilities:

• Managed the production support portfolio at onsite reporting to the client VP
• Key role in setting up a new offshore delivery model for the customer
• Perform cost benefit analysis for outsourcing multiple projects, enabled knowledge transition to offshore, transitioned application ownership to offshore teams
• Manage an account team size of around 50 members with 3 offshore project managers
• Lead application development and delivery from offshore
• Spearheaded problem management initiatives and quality production support using an offshore model
• Additional roles - Microsoft Technical Lead and Project lead
• Performed IT business analysis in retail domain, created application architecture and application design
• SharePoint 2007 (MOSS) administration and enhancements

Development Lead

Confidential

Responsibilities:

• Worked as a Development lead and onsite business analyst
• Played a key role in setting up a new account
• Lead team sizes ranging from 5 to 25 members
• Software development project estimations, reviews, RTM tracking, delivery planning
• Create and review project documents such as BRD and technical specs
• Conduct architecture and design reviews with client-side application architects

Sr. SOFTWARE ENGINEER

Confidential

Responsibilities:

• Lead a Microsoft development team of 5 to 10 members
• Design and code applications using Visual Studio .NET (VB, C#) and SQL
• Data modelling and database programming in SQL Server
• Creating reports using .NET reporting and Crystal reports
• Analyse project requirements and estimation
• Interact with onsite HP business teams on a daily basis
• Project documentation using UML