SUMMARY

• Technologically diverse wif a broad range of skills including: IT Management, solution engineering, system administration, database administration, technical analysis and architecture, project management, training, security auditing, regulatory compliance, business continuity planning and policy planning.Effective communicator and leader wif exceptional interpersonal, organizational and communication skills. Skilled technical liaison to business community.

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Lead Infrastructure Manager

Responsibilities:

• Responsible for the end - to-end infrastructure delivery of the Public and Secure websites for Confidential .org. dis includes development of scope, resource allocation, plan development, tracking and execution as well as requirements gathering, design of all infrastructure components, build, deployment, monitoring, documentation and Tier 3 escalation support.
• Manage a team of 7-10 engineers dat are experts in Apache, WebLogic, Oracle Web Center Sites, Google Search, TeaLeaf, and server OS.
• Establish and maintain collaborative relationships wif application and IT partners and provide guidance to ensure we maintain standards and availability.
• Manage a portfolio of 230 applications wif 10,000 application instances on over 3,000 servers.
• Provide leadership and analytical thinking on troubleshooting calls and serve as an escalation point for issues.
• Developed a tracking utility and established a process to collect information on all work efforts by the Online team. dis includes project description, deliverables, status, resource allocation and reporting. dis tool has been critical for managing numerous concurrent projects as well as providing transparency to upper management and application partners.
• Negotiate vendor Statements of Work (SOW) and ensure adherence to agreement.
• Maintain vendor relationships and review vendor contracts.
• Provide budgeting estimates for yearly run, maintenance and projects for the Online team. Additionally, ensure consultant charges are in line wif budgetary goals.
• Review Total Cost of Ownership for Production Services costs to application partners and collaborate on ways to reduce expenses.

Senior IT Engineer

Confidential

Responsibilities:

• Create and document infrastructure solutions to support business application requirements including servers, networking, storage and database technologies.
• Review application and server performance metrics and take action to correct any issues.
• Research Cloud vendor offerings for services dat will be included in our Cloud service catalog.
• Implemented the first Cloud-based application managed by internal TIAA resources. dis included Platform as a Service and Infrastructure as a Service on the cloud provider as well as internal network configuration changes to support connectivity to the cloud.
• Create a strategy to charge costs associated wif Cloud applications to business owners instead of Production Services which provides transparency of costs to the business.
• Create workflow and documentation template for projects to provide transparency of the services the Solution Engineering and Architecture team will provide as part of our engagement process.
• Provide training to operational support teams on new application solutions prior to implementation. dis includes reviewing the infrastructure diagrams, discussing the technologies implemented as part of the solution, reviewing the Service Level Agreements, reviewing the support matrix, and covering any deviations from standard processes.
• Build relationships wif Cloud technology vendors who offer products and services advantageous to TIAA.
• Create labor estimation calculator for projects to quantify the resources required from Production Services to implement a project.
• Responsible for overseeing the work of 25 System Administrators (9/11-8/12). dis included assigning and tracking project work, day-to-day requests, security audits, patching and upgrades.
• Perform resource planning for System Administrators to allow forecasting of labor pool resources.
• Implemented a 24x7 rotational support model for Unix System Administrators to alleviate the tremendous amount of extra off-hours work they were performing to support the business.

Senior Server Engineer

Confidential

Responsibilities:

• Translate Business requirements into technical requirements to provide server solutions to support application needs.
• Track the progress of server builds to ensure servers are delivered on-time and on-budget.
• Create and document a baseline configuration for Microsoft Internet Information Server.
• Create and document Windows server security baseline for DMZ servers.
• Create Active Directory Group Policy Objects to enforce baseline security standards on Windows servers.
• Create and document workflow for server procurement process in Service Now.
• Coordinate the installation of infrastructure servers to support 4 new networks -- dis included the installation of 540 servers.
• Provide 24 x 7 x 365 support for public facing websites. These websites include the following technologies: Windows 2000/2003 Servers, IIS 5.0/6.0, WebObjects, Solaris 8, 9 and 10, Apache and WebLogic.
• Lead a project to upgrade our Content Management software, Serena Collage, on new Solaris servers.
• Actively contributed to the creation of hardening standards of Windows servers in the DMZ.
• Instrumental in the hardening of Solaris and Windows servers in the DMZ.
• Draft and contribute to standards for all aspects of server security.
• Implemented HP Business Availability Center for monitoring of our public websites.
• Administer the Serena Collage application on Solaris 8 server.
• Administer and setup SharePoint services sites on Windows 2000 Server.
• Administer the WebTrends application on Windows 2003 Server.
• Support MySQL database on Solaris 8 server.
• Create and modify Unix and Windows scripts to automate processes.
• Provide general administration support for servers including backups, anti-virus, patching, monitoring.

Senior Imaging Systems Administrator

Responsibilities:

• Install, configure and support the Pathways Image Manager imaging system which includes Microsoft SQL Server 6.5 and 7.0 on a Windows 2000 platform. dis is a mission-critical application wif approximately 1000 users in Denver. dis site also acts as a disaster recovery site for our New York and Charlotte offices.
• Lead the project to migrate our Microsoft SQL Server 7.0 from a standalone server to a clustered configuration.
• Create and maintain login accounts on Windows NT, SQL Server and Novell 5.1 Servers.
• Responsible for the daily backups of imaging servers using a combination of Microsoft SQL Server, Tivoli Storage Manager, Tivoli Data Protection and ARCServe.
• Work wif developers to add user requested functionality to current in-house software.
• Test in-house software and provide feedback to developers.
• Evaluate new off-the-shelf software and provide recommendations.
• Troubleshoot hardware, software and network problems.
• Write SQL queries to update/delete SQL Server tables in support of imaging system.
• Install software updates on both servers and workstations.
• Install, configure and manage Norton Anti-Virus solution for both servers and workstations.
• Create documentation for new and existing software/procedures.
• Train new employees on the imaging system.
• Create databases in Access 2000 to track projects and record daily statistics.
• Install and configure new servers and workstations.
• Re-design current hardware positioning to utilize less space. dis includes rack-mounting servers, replacing servers, and implementing more KVM switches.
• Design daily check website using DreamWeaver and SQL Server 2000.

Confidential, Omaha, NE

Systems Engineer

Responsibilities:

• System Administrator for the FileNET Imaging System on an AIX Unix server. dis is a 24 x 7 application wif over 700 users.
• Utilize Unix performance monitoring tools to support FileNET Imaging System.
• Write SQL* Plus queries to add/update Oracle database in support of FileNET Imaging System.
• System Administrator for the AMS RecordLink application.
• Design dynamic reports for clients utilizing data from Oracle.
• Coordinate installation and maintenance activities of various software products wif vendors.
• Perform installation and maintenance activities of various software products.
• Create Novell “ZEN” objects to push software to workstations.
• Negotiate contracts for products and services wif vendors.
• Mentor fellow employees and assign tasks as needed.
• Evaluate new software and provide recommendations.
• Troubleshoot hardware, software and network problems.
• Generate requirements and project plans based-on client needs.
• Communicate project status to clients and management.

Confidential

Analyst/Project Manager

Responsibilities:

• Assess client hardware and software needs and provide recommendations.
• Assess client sites for appropriate wiring and network connectivity.
• Purchase necessary hardware and software to meet client requirements. (Approximately $500,000 a year)
• Develop a standard desktop for user workstations.
• Configure and install Windows 95 and Windows NT workstations for use in a Novell Netware and Windows NT networking environment.
• Create project plans and assign tasks to Engineers.
• Assist clients in developing budgets for the next fiscal year.
• Evaluate vendor proposals and recommend modifications as necessary.
• Develop and maintain Access 97 database for inventory tracking.
• Maintain and modify Access 97 database for project management.