SOFTWARE MANAGEMENT Resume New York, NY - Hire IT People

SUMMARY

Professional with extensive Global experience managing, developing and supporting initiatives. Expertise in development, testing, tuning and deploying Client/Server
Web - based and Mainframe applications. Also supported existing infrastructures.
Proficient in managing multiple software development / upgrade / migrations /automations /operations in the sphere of COTS like ERP, CRM, Web-based, e-commerce as well as mainframe, complex customized and standalone initiatives.

KEY COMPETENCIES:

Managed complex project delivered from multiple geographical locations
Managed and influenced stakeholder’s expectation
Efficiently gathered requirement from business and translate them to functionality
Utilized the SDLC methodology for managing the project and highly experienced with Agile
Managed and executed quality & objectives under third party vender’s production reducing cost and improving productivity
Delivered complex deliverables under high stress condition

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

SOFTWARE MANAGEMENT

Responsibilities:

Managed Rolodex, a CRM application that captures telephone/outlook and other kind of interaction of users with their contacts. It has different flavors and business rules for different business Unit. Managed a robust Functional testing team, an Environment Management team to manage the testing, performance and UAT environments, an automation team to run the automated regression plus a Performance team to run the performance for each major changes before deployment.
Introduced automated sanity testing suite to validate every new build in QA environment - which would save 160 man hour every week.
Innovated parallel testing environment - which would cut the production release cycle from 6 -7 weeks to 2 -3 weeks, cutting the wait time for production to half and increasing the overall productivity to 100%.
On user’s request implemented DF recording link on the CRM application for the DF compliant users - that drastically reduced recording request to NICE support consequently helped reduce NICE support staff.
On compliance’s request - started generating weekly DF usage report and circulate to the DF users, for the management and compliant team. Reduced compliant inquiries to the users and NICE support
Upon analysis of DF error data - fine-tuned the application logic to trim down the error % to only 1.5 from 22%
Helped retail banking unit – save their DF data in our DB in order for them to get weekly DF related usage report. Which helped reducing NICE support personal

Environment: Citrix, DB2, Oracle, Red hat Linux, Adobe AIR, Flash Player, Java, html, xml, api, perforce, splunk, ALM11, Jira, Performance Center, test complete, MS Outlook, Load Runner

Confidential

NON-FUNCTIONAL AREA MANAGER

Responsibilities:

Part of the NFT (non-functional testing team) responsible for performance, security and automation testing.
Main focus of the team was to ensure all the company software projects met or exceeded the guideline in term of performance, security and automated regression testing.
Introduced interface Demo during the weekly update meeting – though the meetings duration got longer but reduces delivery delay to one third.
Introduced one resource from TCoE to be assigned to the critical project during the execution phase(In order to address delay for project delivery) which resulted timely or close to on time delivery for most of the critical projects.
Adapted continues performance improvement environment for new application using GOMEZ monitoring tool.
Introduced different caching technique to address performance bottleneck.

Environment: CARS, GIF, Adobe, Pega, JMS, MQ Series, HPUX, Solaris, Loadrunner, QTP. QualityCenter, Performance center

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Software Management Resume

New York, NY

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