SUMMARY

• Information Systems professional skilled at leading development, integration and process improvements of enterprise systems.
• 14 years of progressive IT experience including new implementations and customization of CPQ, Lead - to-Contract, Customer Relationship Management (CRM), commission and compensation, Claims, Marketing campaign, enterprise application integration and data migration systems
• Leader setting measurable realistic time-bound goals to meet or exceed customer expectations.

TECHNICAL SKILLS

Tools: HTML, DHTML, CSS, JQuery, SQL, COSMOS, VBScript, Java Script, XML, XSLT, SSRS, SSIS, Team Foundation Server (TFS), Microsoft Test Management (MTM), MS Access, PowerPoint and Visio, MS Project, ServiceNow, Box, Docusign, PlanView, Jira, Clarity, SharePoint, Salesforce Admin, Salesforce App Builder, Apex, SOQL, BizTalk, Azure, SaaS, RPA, Test driven Development (TDD), UiPath, Folsum, Blue Prism, web services, API’s.

Database: Oracle 9g & 10g, DB2, SQL Server 2008 & 2012

CRM: Siebel Financial Services 8.1, 7.8, Sales, CRM, Siebel Service, Analytics 7.8, Siebel On-Demand, Siebel Remote, Partner Relationship Management, Marketing & Campaign Manager

PROFESSIONAL EXPERIENCE

Sr Scrum Master / Delivery Lead

Confidential, Auburn Hills, MI

Responsibilities:

• Identifying SaaS solutions and improving current process to ensure customer satisfaction & repeatable high quality results with state of art customer experience with latest AI applications providing similar experience with any channel using DevOps Model and Test driven development.
• Managing the overall project delivery, development & release processes.
• Responsible for planning and preparation for Sprint from ground zero and enforcing best practices within the Project while supporting traditional PM responsibilities.
• Managing budget of 2.1 M and preparing the multi-year product development approach with building unified desktop and replacing more than 30 legacy application.
• Analyzed the Nice application for Fraud detection, Chat Bot for the Omni channel interaction for the call center reps.

Confidential, Miami, FL

Responsibilities:

• Responsible for planning and preparation for UAT testing, defect triage and resolution.
• Proactively identify production issue and help in getting them resolved
• Building production support knowledge base for faster resolution of production issues
• Improving current process to ensure customer satisfaction & repeatable high quality results using electronic contract management using DocuSign and support selling of new homes using SaaS application.
• Successfully managed the project scope, timeline, task, development, testing co-ordination

Confidential, Mountlake Terrace, WA

Solution Architect/ Project Manager

Responsibilities:

• Managed project releases, deliverables and documents, risks and issues, resource needs, and detailed project plan throughout the SDLC using established waterfall and agile methodology using DevOps Model and Test driven development.
• Identify Requirement and integration solution for the complex business problems. Worked with the IT team to finalize integration design and approaches.
• Responsible for managing allocation and delivery of 15+ people team for development, upgrade, and support of EDGE (Siebel 8.1 CRM), SIMS & Rapid Rate application for Sales and Marketing Department.
• Track and report project releases, run regular meetings with business partners, application owners, developers, QA and analysts to determine business functionalities desired for the application.
• Managed project plans and communicated to all levels of management and stakeholders. Documented changes to scope or functionalities with change ticket, project plan, or other format.
• Streamlined process for defect triage and resolution by establishing an express delivery process for independent change items for quicker time to market, therefore saving over a million dollar.
• Updated project plan and integrated change control as needed and communicate to all levels of management and stakeholders. Document exceptions or deviations as needed.
• Coordinated release management activities including end to end release process, RFC, build and test environments and adherence to established CAB policies and procedures.

Confidential, Woodland Hills, CA

Delivery / Project Manager

Responsibilities:

• Responsible for creation and reporting project status, resource allocation, and definition of project governance policies. Utilizes dashboard and effectively communicates business initiative to all parties.
• Motivated a cross-functional team to highest potential to turn a project from red to green. Interacted effectively with all levels across organizational lines, including business and technical stakeholders.
• Effectively utilize vendors and internal resources by setting clear objectives and defined deliverables
• Facilitated meetings with business, team members and vendors, reported progress to the stakeholder on a weekly basis. Took concrete action to bring project status from red (1 month behind) to green within 9 months and effectively saving project slipping the deadlines.
• Review and developed technical design and mapping artifacts for vendor integration and ecommerce platform. Analyzed and designed the integration solution between vendors and Confidential claim system.

Confidential, Schaumburg, IL

Siebel Technical Solution / Delivery Manager

Responsibilities:

• Managed global team of 10+ resources.
• Recommended the hardware needs and architecture for the new system.
• Designed the solution which met the business requirements and provided the functionality available in legacy system. Understanding the current processes and mapping functionality is key project success.
• Designed the data conversion, integration and migration needs for the proposed system. Integrated with the different systems to keep the application in sync.
• Implemented Siebel Mobile Web Client in DMZ for the partner remote users to eliminate the need for VPN connections which saved client recurring licensing cost.

Confidential, Chicago, IL

Responsibilities:

• Providing the functionality to handle the inbound communication, creating interaction, inquiries and converting the inquiries into cases with custom alert notifications past due dates.
• Enabled the functional areas to assign the cases to themselves and restricted the case closures to the Manager/Owner, task functionality and non-editable notes history.
• Wrote Functional Specification & Design Specification
• Worked on Siebel 7.8 & 8.0 with eScript, EAI, Integration Object, Web services, Business Services, and Workflow. Developed custom Correspondence and Work Assignment functionality.