SUMMARY

• Project Manager with over 8i years of experience managing mullti - million dollar IT projects in a variety of different industries including healthcare, finance, agribusiness, and business services.
• Has a firm understanding of many IT platforms, including IT infrastructure, application implementation, & software development.
• Strategic project manager aligning business goals with technology solutions.
• Experience leading both agile and waterfall type projects. A motivated team player with leadership & management skills.
• Possessing real drive, a willingness to succeed and a positive, proactive approach.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Responsibilities:

• Managed and directed the successful installation of intake patient software across 50 Hospitals
• Effectively and responsibly managed 20 million dollar project budget
• Communicated project progress to executive leadership regularly
• Developed and improved organization processes resulting in project completing on time and within budget.
• Managed and motivated project team achieve high preforming, positive and cohesive team atmosphere.
• Coordinated and led war room support for each hospital go live insuring patient care is not interrupted

Confidential

IT Project Manager III

Responsibilities:

• Overhauled PMO by developing standard operating procedures, streamlining projects from business case to project execution.
• Improved relationship between IT and the business
• Leveraged technology tools to maximize communication and collaboration b/w the IT teams and business customers
• Conducted supporting project studies such Impact, GAP and SWOT analyses
• Assisted teams in developing QA and UAT test plans and procedures
• Energized team members on projects and rewarded milestone achievements, creating an exciting and productive atmosphere
• Training IT staff on how to identify and utilize various agile principles that worked within the mortgage industry and aligned with best practices.
• Developed improvements to team processes and procedures though change management techniques and initiatives

Confidential

Senior IT Project Manager

Responsibilities:

• Developed full scale project plans and directed all project’s execution
• Clearly communicated and coordinated project tasks to all team members
• Motivated team members and stakeholders about projects I love to motivate and see people motivated. It really gets me fired up about the project
• Collaborated effectively with Stakeholders and product owners, communicating project progress, roadblocks and steps to overcome those roadblocks.
• Effectively managed project budget, maintained project schedule and change control matrixes.
• Provided strategic expertise in process and system improvement
• Utilized scrum framework in product development process maintaining project velocity and transparency.
• Collaborated with members of the core implementation team and development teams on the definition and design of testing procedures
• Presented clear requirements to software developers and worked thought all questions regarding them
• Accomplished migrating application production and test environments to Microsoft Azure cloud
• Added significant value to the organization after implementing QA Automation testing as part of testing criteria.

Confidential

IT Project Manager

Responsibilities:

• Developed comprehensive agile hybrid project plan and communication procedures keeping all stakeholders well informed of projects progress and details
• Assessed risk and properly responded to complex problems, quickly diagnosing and identifying issues and determining long term resolutions.
• Managed multimillion dollar budget
• Minimized technology systems downtime within organization through strategic planning
• Coordinated contractors and team members effectively executing project
• Negotiated and collaborated with vendors securing world class IT services at cost effective rates
• Analyzed, prepared and documented operational procedures and technical guidelines
• Delivered project within budget and on time
• Applied strategic change Management techniques while integrating new systems resulting in smoother transition for employees

Confidential

Executive Service Desk Lead/Project Manager

Responsibilities:

• Gathered requirements from stakeholders and formulated project plan, and cost estimates
• Formed business process requirements and software system requirements for Executive Service Desk
• Created operational procedures and guidelines
• Took ownership and responsibility for service delivery to clients.
• Hired & Trained new service desk agents on executive client handling procedures
• Coordinated launch, communication and delivery of service.
• Evaluated operating procedures after launch and drew up roadmap to improvement for team to follow

Confidential

Windows 7 Migration Project Manager

Responsibilities:

• Led Windows 7 Desktop Optimization project
• Responsible for managing transition of operating systems in headquarters and call center buildings
• Collaborated closely with software developers, network engineers, and application vendors to achieve software compatibility within all departments across organization
• Ran & organized reports making projects more transparent to my teams and executive leadership.
• Evaluated the project’s business impact and risk
• Produced project metrics for CIO & other C level Executives
• Developed most efficient SOP in order to minimize risk and loss during user migrations.
• Updated and maintained project trackers on Excel spreadsheets & SharePoint
• Trained and managed IT support Analyst to preform windows 7 migrations throughout organization
• Created communication plan and training to employees insuring proactive acceptance of new operating system into company environment.