PROFILE:

Talented and accomplished IT/Software Development Management & Operations professional with proven record of success in business analysis, directing software development, managing technical and business operations, Scrum/project management, product management, quality, systems engineering, data center, IT security, data storage, and other technology operations. Adept at staffing and leading effective teams. Certified ScrumMaster with special expertise in software engineering and process improvement. Able to establish and manage complete IT, software, and operations departments. Excellent problem solving, solution design, and technology evaluation.

AREAS OF EXPERTISE:

Software Development IT Operations Strategic Planning Project/Product Management ScrumMaster Process Improvement Agile/Scrum Methodologies Business Process Outsourcing SaaS PaaS Software Development Life Cycle (SDLC) Ecommerce Compliance Service Delivery Client Relationship Management (CRM) Information Security Systems Development Data Storage/Warehousing Data Center Management Team Building Quality Assurance Networking Telephony Budget/Cost Control Solution Architecture Leadership Business Analyst

TECHNICAL SKILLS:

Windows, Linux, MS Office, Project, Agile/Scrum, Android, C/C++, Java, Perl, SQL, HTML, Javascript, J2EE, CGI, PHP, CSS, XML, MVC, EDI, Postgre SQL, Oracle, MS SQL, JMS, Apache, Jonas, Nagios, Cacti, Keynote/Gomez/Alertsite, LogLogic, VPN, Sterling GIS, Jira, Confluence, Jabber, AutoMate, CDN, VMWare, EMC, Teradata, Goldengate, and many others

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, UT

Responsibilities:

• Overseeing and managing the operations of business units in different locations providing business process outsourcing, product management, and business analysis for SaaS/PaaS solutions, with overall responsibility for the account (i.e. service delivery, solution architecture, sales, operations, IT, HR, facilities).
• Managed the client relationship ensuring customer satisfaction, analyzing their individual business needs to ensure proper solution architecture, and adherence to their performance needs and SLAs.
• Had profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business units.
• Provided budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.
• Met and exceeded quarterly and annual revenue and profit growth while maintaining long - standing important client relationship.
• Brought one Confidential from losing money to profitable in under a year by bringing in new business using new solutions and reducing expenses, while keeping quality consistent.
• Lowered costs and increased helpdesk coverage and redundancy by building two offshore teams to replace single onshore team.

Confidential, San Francisco, CA

Advisory Board Member

Responsibilities:

• Operated in an advisory role, providing guidance and advice on how to do business withand integrate software with ecommerce clients.

Confidential, Salt Lake City, UT

ScrumMaster/Project Manager

Responsibilities:

• Used agile methodologies to manage a 6 month .NET project to build a highly complex real estate capacity management/forecasting/recommendation tool for the Confidential .
• Responsibilities included business analysis, creating proposals, estimates, team size and composition recommendations, and development plan; running daily scrums, managing iterations, client requirements and expectations, and budget; and team oversight.
• Technical consulting in internet technologies. Software development & analysis, infrastructure, operations, project management, and business analysis.
• Developed recruiting website using PHP for the energy sector, while partnering in a venture to start a recruiting business.
• Occasionally assisted in C/C++ development with previous colleague for a real estate website business.

Confidential, Scottsdale, AZ

Manager, IT Operations

Responsibilities:

• Oversaw technical operations for Software as a Service (SaaS) startup company providing complete website development, customization, and hosting, plus other services for US and foreign clients.
• Supervised 8 in-house and 6 offshore technical personnel.
• Managed software, desktop, internal systems, production systems, EDI, phone system, VPN, SAS70 compliance, and server support functions.
• Directed operations of 2 24x7 data centers.
• Recruited to lead newly-established department. Developed policies and procedures.
• Improved efficiency by keeping all systems operating within SLAs.
• Reduced costs by turning around and completing stalled EDI software upgrade project.
• Enhanced compliance levels and successfully led company through SAS70 audit.
• Increased security by introducing new software system to manage log monitoring.

Confidential, Salt Lake City, UT

Director, Information Systems & Operations

Responsibilities:

• Promoted to oversee entire technology infrastructure for $800M online retailer, including hardware/software/operating systems, networking, databases, web servers, storage, data warehousing, data replication, search engines, logistics & warehouse systems, ERP, disaster recovery, email, and more.
• Supervised staff of 65.
• Administered $60M budget.
• Performed project management, forecasting, vendor management, contract negotiations, SLA management, and data center management.
• Assisted with patent litigation defenses.
• Planned and led major data center migration with no unscheduled downtime.
• Improved productivity by evaluating and implementing business technologies.
• Reduced costs by negotiating agreements with bandwidth, CDN, data replication, and maintenance & support contracts.
• Maintained PCI and Sarbanes-Oxley (SOX) compliance.

Director of Software Development/Webmaster

Confidential

Responsibilities:

• Successfully maintained critical business sites during period of 1950% annual growth.
• Met assigned goal of keeping page download times below 2 seconds.
• Planned and led complete project and software development life cycles.
• Introduced coding standards and version control.
• Managed and implemented development changes to support multiple system upgrades, including Oracle 8i to 9i RAC to 10g.
• Decreased base homepage download time from 1 second to 0.3 seconds.
• Played major role in development and launch of formal QA team and processes.
• Introduced Agile development methodologies and re-engineered development team.
• Introduced multiple leading edge technologies to facilitate business growth.
• Cloned B2C website to create B2B site, resulting in major cost savings.
• Member of Technology Evaluation and Selection Committee.

Software Development Manager

Confidential

Responsibilities:

• Supervised staff of 4. Oversaw web and software development.
• Created proprietary systems for several business units, which improved efficiency and productivity.
• Conceived, developed, and implemented software for partner program that currently makes up almost 75% of company’s revenue.