SUMMARY

• CSM - Certified Scrum Master and Project Manager with experience providing Inception to Warranty management over medium scale IT implementations.
• Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
• IT Professional with 13 years’ experience applying SDLC and Agile methodologies. (6 years Agile experience, 3 years as a Certified Scrum Master), in fast paced operational environments.
• Over 10 years of airline operations experience.
• Well-versed in all aspects of Waterfall and Agile project management and development from inception to completion.
• Successful in defining and managing project scope and schedule, motivating Agile project teams, managing several concurrent projects in a fast-paced environment crossing multiple business divisions, and allocating resources/leveling.
• My success is attributed to understanding what the end users face on a day to day basis and identifying how the product can be beneficial to them.
• This resulted in the end users embracing the modern technology.
• Worked collaboratively with Product Owners, cross-functional development teams, and Technical Managers to support development and data delivery to customers both internal and external.
• Guided the team to remove impediments by finding the right personnel to remove the impediment. Escalated blocking impediments accordingly.
• Promoted transparency to internal and external customers by radiating information; resulting in creating clear status reporting to leadership.
• Facilitated discussions, decision making, and conflict resolution. Resulting in completing work without coercion, assigning, or dictating the work.
• Managed Scope by communicating in layman’s terms the effect of change to StakeHolders or Product Owner while adhering to the Change Control Process while offering alternatives benefiting the project and the Stakeholder.
• Ensured Quality by focusing on Test Driven Development and ensured Continuous Improvement by facilitating effective and meaningful Retrospectives.
• Recently applied BA skills using UML Business Process mapping and acquired skills using Java Script, HTML and ASP for building a CRM and product delivery website.

TECHNICAL SKILLS

• Cisco
• VOIP wireless access user Cals web services
• Oracle
• MS Project
• Powerpoint
• Visio
• Access
• Excel
• Word
• DOS
• IMS
• Java Script
• Asp
• SQL server
• Oracle
• CSS
• Sharepoint
• Paradox
• Cognos
• Citrix
• VB
• HTML
• HTML5
• ETL
• Loan Point of Sale systems
• Great Plains Accounting
• Call Tracking software
• POTS
• Sabre RES
• Sabre DECS
• CSAPI
• Sita
• Bag Tracing
• Salesforce
• Rally
• TFS
• Jira
• Confluence
• Planview
• Service Now
• Dash
• Remedy
• Stash
• Jenkins
• Quality Center Server 2004 2008 2010

PROFESSIONAL EXPERIENCE

Confidential — Southlake, TX

Sr. Project Manager/Scrum Master

Responsibilities:

• Fostered Business relationships with Payroll, HR, Office Leasing and Data Centers and performed cost analysis for budgetary funding.
• Joined forces with Software Dev. VP and CIO to create business flows to create a front-end BackOffice web based html/php, ASP.net, Java platform used for gathering customer data, product selection, and product delivery.
• Lead planning sessions for product delivery and readiness using Kanban methodologies and Scrum ceremonies.

Confidential — Fort Worth, TX

Scrum Master

Responsibilities:

• Excelled at coordinating Technical team and current and future support team located outside of the US in the transition and stability period of mainframe system support resulting in 30% increase in tickets being closed and 20% increase of closed tickets having root cause.
• Communicated and coordinated with 32 functional department owners obtaining estimates of effort and cost for mainframe data migration.
• Joined forces with Infrastructure team and Support Team to successfully drive a previously stalled effort and resolved roadblocks that resulted in procuring and implementing 24 servers in three environments.
• Unleased QA, BA and Dev Team potential by articulating project goals and scope, assisted with translating business and technical needs into valuable user stories, introduced planning poker, instilled shared accountability for achieving velocity that was increased from 10 to 20 points per sprint.
• Synched up with QA Manager and effectively coordinated testing efforts resulting in efficient utilization of testers.
• Planned and managed with Scrum Team Sprint Planning, daily standups, backlog grooming, story grooming, Sprint Review and provided a trusting environment during the Retrospective.
• Joined efforts with Product Owner and created Release Roadmap which contributed to opportunities for early releases.
• Collaborated with Dev-Ops through Change Management team to successfully release software upgrades and implementations.
• Introduced Dev Ops Scrum Master to Kanban and helped build a case to pitch to Management.
• Managed SOX compliance efforts were maintained by working with Legal regarding Airline Data.
• Resolved Roadblocks by kindly providing concise data while explaining situation to other department leaders
• Managed Stakeholders expectations by collaborating with Product Owner and team by providing effective demos

Confidential -Carrollton, TX

Project Manager/Scrum Master

Responsibilities:

• Planned, scheduled and executed the migration of multiple POS systems in multiple states resulting in accurate reporting from stores.
• Mentored Business Analysts in creating user stories and acceptance criteria while introducing developers to Planning Poker.
• Collaborated with other Project Managers and PMO Director to report on project health status via SharePoint while applying Project Governance.
• Implemented and facilitated a new Agile process using TFS and coached and mentored developers and BA’s and Product Owner while leading Agile ceremonies, resulting in self governing teams.
• Implemented a communication process for project approval and status updates across multiple business units.
• Lead the implementation of software development from multiple POS systems for Data Warehouse.
• Combined efforts with Security to implement PCI compliance with debit card transactions.

Confidential -Fort Worth, TX.

BA, Systems Analyst, Project Manager/Scrum Master

Responsibilities:

• Collaborated with Enterprise Architect involving sizing servers and configuring SANS storage and Database.
• Worked with end users and business unit to define requirements and translated to Requirements document.
• Interfaced with vendor in SOW and planned, scheduled and executed software upgrade resulting in increased user base and higher uptime (SLA).
• Resolved numerous project issues including scope creep and business and user needs.
• Worked with vendor to resolve IMS issues.
• Collaborated with Union to understand working rules and wrote business logic in application supporting Union rules and Company rules.
• Coordinated meetings with multiple vendors to support a 23-location server installation and application configuration.
• Orchestrated the retiring of end of life servers saving 40k annually.
• Created in house Help Desk and reduced calls to vendor by 40 percent.
• Delivered status reports to stakeholders for budgeting and planning purposes and collaborated with cross-functional teams to draft project schedules and plans.
• Upgraded, implemented and supported Airport critical and planning software.
• Joined efforts with vendor to Manage a 300k project to replace end of life printers.
• Lead a remote Agile team to develop and implement VB6 application to HTML5.