SUMMARY

• 9+ years of experience in Project and Program Management in the Entertainment, Ecommerce, Automobile, Telecom and Banking industry
• Extensive knowledge on Enterprise products like LMS(SABA), Expense Management(Chrome River), IT service Management(ServiceNow) etc
• PMO for Business verticals overseeing 20+ projects. Experience of being a PMO for an entire Business Vertical consisting of over 20 projects
• Extensive experience in Agile/SCRUM Methodology. Responsible for daily stand - ups, story prioritization, workload management. Adept Jira user, responsible for creating and managing User stories. Status dashboards etc.
• Recognized as a savvy leader and IT professional with expertise in Project Management, Business and Systems Analysis, Release Management, Change Management, Strategic Planning and Implementation, Managing Client Relationships, Process Improvement, Service Level Agreements, Managing geographically dispersed teams
• Dedicated result oriented Project Manager effective in leading and directing medium to large projects from inception to launch
• Proven ability to deliver substantial revenue, productivity, and quality through well-managed & on-time projects
• Experience in Tableau and Micro-strategy Dashboards Design and deployments
• Expert in Use Cases, Use Case diagrams, Activity diagrams, Sequence diagrams, and Class diagrams using Analysis and Design models
• Business Requirement Documents (BRD), Use Case Specifications, Functional Specifications, Requirements Traceability Matrix across the project Deliverables using Rational Unified Process (RUP) and Unified Modeling Language (UML) methodology using OOAD process and modeling tools
• Strong Knowledge of UML, RUP, Rational Rose, RequisitePro, Enterprise Architect, etc.
• Expertise in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams. Designing, interpreting, or using complex logical data and object models to guide technical design decisions
• Highly experienced in creating and managing Gantt Charts
• Experienced in SWOT Analysis, Gap Analysis, Impact Analysis, Risk Analysis, and Project Planning and execution

TECHNICAL SKILLS

Methodologies: PMBOK, Agile, Waterfall, RUP, UML

Project Management: Microsoft Projects, MS-Office, Excel, Power Point, Open Source Serena, Lotus Notes

Agile Tools: Rally, Version One, Jira

Content Management: SharePoint, Documentum, Enterprise Architect, SABA

Framework: Java, TIBCO, .NET, Oracle, Websphere, SAAS

Design/Modeling: Rational Requisite Pro, Visio, Rational Rose

Testing Tools: Quality Center, Test Director, Clear Case, Quick Test Professional

Version Control: PVCS, Rational Clear Case, GitHub

Business Intelligence: Hyperion, Business Objects, SAS Analytics, Tableau, MS Performance Point, Microstrategy

Databases: Oracle 9i, MySQL, MS SQL Server, MS Access

Application Protocol: HTTP, HTTPS, SFTP, FTPS

PROFESSIONAL EXPERIENCE

Project Manager/Scrum Master

Confidential

Responsibilities:

• Ensure Disney’s Agile Methodology is followed for delivery
• Manage partnership with ServiceNow professional services
• Scheduled and coordinated requirements workshops with all Disney segments
• Work with Product owners on regular basis to ensure customer satisfaction
• Conduct daily scrum meetings and weekly Sprint Planning and Review meetings
• Manage and track a tight Budget
• Conduct Weekly status meeting with all stakeholders
• Plan and lead UAT sessions
• Maintain and Publish RAID log on weekly basis
• Platform enhancements- Manage a Scrum team for all ServiceNow Platform enhancements

Project Manager

Confidential

Responsibilities:

• Worked on Scope of the Project and Phase out various releases
• Ensured Agile Methodology is followed for delivery
• Worked on Integration requirements between Workday and ServiceNow
• Conducted daily scrum meetings and weekly Sprint Planning and Review meeting
• Worked with Acceptance criteria for each User Story
• Published Weekly Status Report and conduct meetings with Steering committee
• Worked on High level requirements and UAT Scenarios
• Worked on Organizational Change Management strategy and deliverables
• Maintained and Publish RAID log on weekly basis

Confidential

Responsibilities:

• Oversee the performance of all the projects under the vertical
• Ensured all the projects follow NASDM Methodology
• Conducted Monthly Checkpoints to review status for all the projects- Achievements, Risks, Timeline & Project plan
• Conducted Phase end review Checklist to ensure all follow the guidelines and meet the Phase objective
• Supported projects with critical issues when required
• Conducted Engagement sessions with new projects to understand level of PMO support required
• Helped new PMs with onboarding orientations and guide them about Confidential methodology

Project Manager

Confidential

Responsibilities:

• Successfully deployed the system for TMS, TFS, TEMA and working on TMNA
• Worked on the scope of the project and created project charter
• Created a dashboard work timeline and Milestones across all 4 companies and the integration systems involved
• Responsible for Program level Project Plan
• Track the progress of 11 teams/systems reporting into the project
• Coordinated effort in selecting the Solution provider
• Facilitate the customization and configuration efforts from Confidential side
• Managed and tracked integration, system, notifications, functional and UI testing in QA and Prod and provided daily status for the same
• Managed the timeline and communication for training and updates to Dealers, engineers and associates
• Responsible for providing weekly updates on progress to steering committee
• Identified risks, bottlenecks and prepared strategy and backup plans to tackle complex business, technical issues

Project Manager

Confidential

Responsibilities:

• Joined the project in the project in middle when it was all Red, took it to yellow in two week and green in three weeks
• Worked with the team to Broadcast and Publish multiple training videos for Dealers
• Worked on various E-Learning video streaming and uploading requirements for IE and Chrome
• Conducted UAT of course E-learning Video uploads, video playback, buffering and end to end course completion
• Partnered with Content creation and management companies like Bisig and Maritz
• Planned the project from the middle and recreated the project plan from scratch and initiated a new RAID log
• Planned and tracked the progress of 6 teams reporting into the project
• Facilitated the customization and configuration efforts from Confidential side
• Managed and tracked integration, system, notifications, functional and UI testing in QA and Prod and provided daily status for the same
• Managed the timeline and communication for training and updates to Dealers, engineers and associates
• Planned and executed 3 major cutovers including a cutover for parallel prod environment on the integrators side
• Managed and implemented an “Update 2” which had 15 jumbo patches and few enhancements to existing upgrade
• Responsible for providing weekly updates on progress to steering committee
• Identified risks, bottlenecks and prepared strategy and backup plans to tackle complex business, technical issues

Project Manager

Confidential, Minneapolis MN

Responsibilities:

• Lead the integration efforts by conducting weekly meetings and regular follow-ups with the integrating partners business and technical teams to agree on the business process flows between different systems
• Created a MySQL database CLD for order details and used Documentum
• Implemented SAAS model
• Created advanced chart types, visualizations and complex calculations to manipulate the data. Acted as a Point of Contact in Data Interoperability, Analytics and BI and Production Support issue resolution
• Completed current system study and build the time phased process flow diagrams to understand and plan for the different phases of integration
• Facilitated JAD sessions to obtain sign-offs on business and functional requirements
• Developed the project plan with milestones and deliveries in MS Projects and identified the critical paths
• Designed the Responsibility Assignment Matrix (RACI) to describe the participation by various roles and resource loading and allocation in completing the tasks and activities
• Impact analysis and estimation for each activity
• Created wireframe and mockups using Balsamiq and Dreamweaver
• Developed the Traceability Matrix to track the project status
• Created project plan using MS Projects for scheduling tasks, identify critical path and strategize to save time and cost
• Performed feasibility, adaptability and risk analysis to identify business critical and high-risk areas of the application and develop a risk mitigation plan
• Used Agile for managing the SDLC
• Used .NET framework
• Used data profiling methodology to assess the risk involved in integrating data for new applications
• Conducted adaptability and traceability matrix study
• Led the User Acceptance Testing (UAT) team; created UAT plan and UAT workflows and obtained the sign-off from stakeholders
• Prepared training documents for references

Confidential

Responsibilities:

• Implemented Agile approach through the development process on Rally
• Prepared comprehensive project plan using MS office projects
• Provide input to Risk and Management process and Document Management Strategies
• Project management guidance, documentation review, project planning and strategy, resource identification, staffing recommendations, input to PMO guidelines and project governance
• Used PMBOK for visibility, traceability and risk mitigation
• Implemented SAAS delivery
• Worked on Credit/Debit card capture
• Facilitated JAD sessions to obtain signoffs on Business Requirements and Functional Requirements
• Prepared traceability matrix and conducted Defect review meetings

Confidential

Responsibilities:

• Worked in Agile methodology for managing the SDLC
• Held regular JAD meetings with the system architects, developers, quality testers during the entire project to identify and resolve key issues
• Analyzed Business Requirements, performed gap analysis and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using MS Visio according to UML methodology
• Extracting the business requirements from the stakeholders keeping in mind their need for the application and documenting them
• Responsible for defining and facilitating “to-be” process models, conduct gap-impact analysis, design business Architecture, functional framework, change management plan and transition governance
• Conducted weekly status meetings with the business team, project managers and other stakeholders to ensure that the project milestones were met according to expectations
• Coordinated defect review meetings to ensure that quality is not compromised
• Coordinated the UAT and conducted walk-through meetings for the end users
• Facilitated smooth transition of the project from the project environment to the live environment

Confidential, San Francisco CA

Senior Business Analyst/Project Manager

Responsibilities:

• Created targeted Questionnaires for SMEs to gather requirements to create user stories
• Maintained project schedules on extensive Gantt Charts in MS Project and this was made accessible to wholesale users periodically for reference purposes
• Facilitated JAD sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical teams
• Requirement scoping and analyzing high priority requirement for implementation
• Effectively multi-tasked by working on several projects Confidential the same time in addition to owing processes
• Followed Agile methodology, executing Scrum framework right from inception to the projects transition
• Created user stories in each sprint cycle based on the inputs received
• Conducted sprint planning meetings before the initiation of every sprint to select the user stories for the new sprint backlog and sprint review meetings and recognize accomplishments during each sprint cycle
• Participated in design walk-throughs with SMEs to baseline the business architecture
• Implemented business modeling, data modeling, and object modeling using MS Visio to develop the business architecture for the application
• Performed structured business and workflow analysis, process mapping and control procedure documentation
• Analyzed Requirements and created use cases, use case diagrams, activity diagrams using Enterprise Architect
• Created and managed project templates, user stories and use case project templates
• Managed task triaging by coordinating the process with data analysts and relayed the results of the research to the requestors, thus acting as an efficient liaison between the business, technology and QA teams
• Core Project Management responsibilities included managing the SharePoint site, routing BRDs and FSDs for approvals, creating and maintaining weekly engine runs, preparing presentations/training materials
• Managed the entire Change Request process, routing for approvals, notifying requestors, presenting change to governance and once approved, followed up on deployment and testing. Obtained impacts of changes requests, discussed work around, mitigations and risks as needed
• Coordinated with the development team, database team, data warehousing team and QA team throughout all phases in the Agile Methodology

Confidential, San Ramon CA

Project Manager

Responsibilities:

• Defined and executed a new Change Management methodology for all change requests and participated in weekly Change Control Board meetings to review project change requests
• Provided Executive Steering committee with compliedstatus report
• Conducted requirement gathering from business users and from sales and financial analysts to understand the forecasting techniques and practices to be used and also from various internal organizations that generates raw data which will be used as the basis for the forecasting
• Performed business analysis, participate in understanding high level requirements from stake holders, analyze requirement details, draw high level and detailed process flow diagrams
• Performed Gap Analysis Matrix while understanding the current forecasting techniques and practices and get an agreement on the new process from all users
• Worked closely with various IT groups to propagate the business requirements in a concise way
• Worked on migration from TDM PBX platforms to VoIP gateways
• Integrated VoIP solutions with related adjuncts
• Introduced new reporting techniques like bar, pie chart were introduced in the online report generation
• Prototyped some of the important pages using Dreamweaver and HTML for UI designer
• Prepared Project Definition Document, Functional Specification Document
• Developed Use Case Diagrams, Activity Diagrams and Sequence Diagram using Rational Rose
• Conducted JAD sessions with the various sales team, executives and developers in finalizing the requirement and creating a prototype of the application being developed
• Conducted and participated in Peer Reviews, Walkthroughs and Inspections
• Day-to-day activities included mentoring the team, assigning deliverables, managing their workload and doing their performance reviews
• Responsible for status reports, expectation management, taking up new project initiatives with PMO, managing them and see them through implementation
• Ensured code went through development, testing, quality assurance, user acceptance before each implementation occurred
• Training users and developing training materials

Confidential

Business Analyst/Project Coordinator

Responsibilities:

• Worked in Agile methodology for managing the SDLC
• Held regular JAD meetings with the system architects, developers, quality testers during the entire project to identify and resolve key issues
• Analyzed Business Requirements, performed gap analysis and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using MS Visio according to UML methodology
• Extracting the business requirements from the stakeholders keeping in mind their need for the application and documenting them
• Also conducted feasibility and adaptability and Traceability Matrix study
• Designed the wireframes for ASP.NET webpage in the MS Visio
• Interacted with database developers for formulating the ER diagrams and data flow diagrams
• Worked with external vendor booking system (ADP) for setting of UAT environment and coordination of final release with end clients and users
• Interacted closely with developers and stake holders to make sure that all the milestones of the different phases of project are accomplished and the project dead line is met
• Responsible for defining and facilitating “to-be” process models, conduct gap-impact analysis, design business Architecture, functional framework, change management plan and transition governance.
• Conducted weekly status meetings with the business team, project managers and other stakeholders to ensure that the project milestones were met according to expectations
• Coordinated defect review meetings to ensure that quality is not compromised
• Coordinated the UAT and conducted walk-through meetings for the end users
• Facilitated smooth transition of the project from the project environment to the live environment