IT Project Manager Resume Houston, TX - Hire IT People

SUMMARY

Multi - faceted, solution oriented IT Professional with a demonstrated track record of success in delivering critical projects, process reengineering, problem solving and operation support.
A proven leader who enjoys managing projects and people with expertise in Enterprise Architecture, Systems Planning & Implementation and Telecommunications.
Team player who thrives in establishing and maintaining solid working relationships with all stakeholders.
Exceptional interpersonal and communication skills, customer and cost focused, resourceful and effective in high stress environments.
Strong interest in IT rationalization, virtualization and network & equipment monitoring.

AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

IT Project Manager

Responsibilities:

Managed RFID Proof of Concept and Replenishment Optimization.
Managed Point of Sale (POS) changes and enhancements.
Managed Product Information Management system enhancements and interfaces to the ECOM Web Portal.
Managed front-end application development to RMS for mass Item creation, Item Maintenance, Item Replenishment and Purchase Orders.
Obtained ITIL Foundation Certification

Confidential, Houston, TX

Project Manager

Responsibilities:

Managed data conversion and integration of company acquisition from Metasolv M5 to M6 and M6 to M6.
Facilitated Business Process reviews to merge order entry to provisioning processes into integrated environments.

Confidential, Houston, TX

Senior Principal - Process Architect/Business Analyst

Responsibilities:

Optimized business processes for Work Center Fallout Management system. Supervised project team for interface requirements and joint interface agreements (JIA) with other systems, defining and maintaining XML schemas.
Played major role in work center and call center optimization initiatives. Evaluated operations and delivered recommendations for streamlining work flow, process standardization, and communications.
Reduced service activation, cancellation, and disconnect steps 20% by combining 2 provisioning groups.

Confidential, Houston, TX

Process Architect/Business Analyst

Responsibilities:

Created systems integration roadmaps for sales, order entry/ management, billing, and provisioning, and provided functional subject matter expertise.
Prepared requirement documents and data models for systems configuration and customization for order management and provisioning systems, including automated service activation.

Confidential, Houston, TX

Project Manager

Responsibilities:

Facilitated successful acquisition of $7.2 million project while saving $3 million for Canadian customer by completing functional & technical requirements and recommending joint company/client support team involvement to execute devices configuration.
Managed development and testing for MPLS and VLAN mapping for VoIP Wireless Integration and VoIP Hosted with NetCracker offshore development and QA teams; managed all relevant tickets to resolution according to customer expectations and in accordance with SLA and SOW.
Developed a comprehensive solution and demonstrated software and team capabilities to save a project from cancellation.
Managed maintenance & change management process with direct customer interface for system enhancement and application support requests associated with current resource inventory implementation SLA.
Customization of SDLC frameworks/methodologies in regards to CMMI Level 3 certification process for company.