SUMMARY

• Results - oriented and highly motivated Senior Project Manager with over 25 years of experience in leading and delivering large scale IT projects on time and within budget.
• Highly experienced in managing end-to-end project lifecycles in Health Care/Finance/Telecom/Consumer/IT industries managing cross functional global teams
• Worked at Confidential on various end-to-end PeopleSoft implementation and upgrade projects for HCM/FSCM/Portals including transitioning to offshore teams including due diligence, knowledge acquisition and knowledge transfer
• Worked directly with Business System owners, IT System Owners and SME’s in improving, standardizing and documenting DR processes.
• Worked on projects involving all aspects of Disaster Recovery (DR), including Application Impact Analysis (AIA), Recovery Strategies, Procedures and DR exercise Improvements.
• Solid understanding of IT Release Management tools & methodology.
• Implemented Oracle / PeopleSoft Upgrade(9.1) for Confidential Bank.
• Proficient in SCRUM, Waterfall, Iterative and Agile Methodologies.
• Highly experienced in end-to-end SDLC lifecycle and project management methodologies involving databases, web applications and data communications technologies.
• Managed various critical Enterprise Programs, ERP(CRM/HCM/FSCM) packaged solutions, Reporting tools and customized implementations across cultures and time zones.
• Highly organized, motivated and self-starter with strong process and leadership skills to being business and technical teams together to effectively define and implement Enterprise wide programs.
• Managed several large projects as Portfolio Manager ( Collection of project and programs and other work that are grouped together to facilitate effective Management of that work to meet Strategic Business Objects) focusing on Project Delivery, Design/Implementation/Upgrade, Release Management of Business Intelligence and data warehousing applications for Confidential, Confidential, Confidential . Managed Executive level communications, Created Executive Dashboards, Business Intelligence reports, Program, Newsletters and Project status updates on weekly basis for Senior Management and Projects teams. Saved company about $3 million in revenue by streamlining and developing a Dual-shore model.
• Managed multiple implementations of PeopleSoft CRM, HCM and FSCM (Help Desk, Support, Sales, Marketing and Order Capture), Order Management, Supply Chain Management and Human Resources, Manager/Employee Self Service, Benefits Administration, Time and Labor, and Absence management. This was one of the largest Hawaiian Telecom implementation project in USA for the budget of $340 Million
• Responsible for successful completion of knowledge acquisition and knowledge transfer for Confidential . On successful project completion helped my organization gain additional revenue (~ $4 Million) from Horizon BCBS company for implementing PeopleSoft Infrastructure modules
• Directly managed pre sales activities along with sales team and designed analytics report system around their Marketing, Sales and The role involved working on proposal preparation(RFP/RFI), pre sales, case studies, effort estimate, prototype and customer handling.
• Provided direction, guidance and managed IT PMO in Confidential for World-Wide Software Operations. Managed successful project implementation resulting in improving productivity by 15% over a period of eighteen months.
• As a Program Manager at Confidential we implemented PeopleSoft HCM to add more functionality for greater visibility of global employee payroll management systems
• Managed Service Delivery, provided metrics based updates, process improvementsto improve collaboration and ensureseamless end-to-end delivery of servicesfor clients.
• Experienced in creating Statement of Work (SOWs) to define project-specific activities, deliverables and timelines for providing services to the client
• Managed triple constraints (scope, schedule and cost) effectively to implement projects within budget and time
• Reduced time taken for effectively resolving the Helpdesk Ticket by about 20% resolution process over a period of 8 months, demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure.
• Have successfully completed several critical CRM/HCM/FSCM implementations/Upgrade/Enhancements and these successes have brought in new revenue ($10 million).

TECHNICAL SKILLS

Languages: HTML DB, People Code, XML, VB 6, VB.NET, C, C++, HTML, Vantive BASIC, VBA, JavaScript, VBScript, PL/SQL

Databases: Oracle, MS SQL Server, DB2/Informix, Sybase, Sybase SQL Anywhere

ERP/CRM: PeopleSoftCRM 9.1, PeopleSoft CRM/HCM/FSCM9.2/9.1/9.0 and 8.9, People Tools 8.42/8.43/8.44/8.53/8.55 , PeopleSoft/Vantive on the Go, Microsoft CRM, Baan/Aurum, Siebel, mySAP

Reporting Tools: Business Objects, Teradata, Crystal Reports, SQR 3 Workbench, Nvision

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Managed Upgrade of PeopleSoft HCM/FSCM from 9.0 to 9.1 and Involved in analyzing, designing, developing, debugging, and upgrading various projects for modules on PeopleSoft HCM/FSCM.
• Worked with Stakeholders, Business and senior management for more functionality and enhancement with change management process.
• Co-ordinate with the Business, Functional and Technical Lead to convert the BRD to FRD and from FRD to TDD (Technical Design Document).Engaged with support team and Support Mechanism for day to day operations like Budgeting, Re-sourcing, Future Roadmap and Assessment..
• Directed activities within DR program including information security audits, establishing disaster recovery process, development of continuity plans, recovery support, and critical systems recovery.
• Developed and updated Information Technology Contingency Plans providing overall management in DR program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives.
• Developed policies and procedures for disaster recovery initiatives. Facilitated testing of procedures, wrote after action reports, and updated plans based on corrective action findings.
• Updated Disaster Recovery Procedure Annex Plans. Implemented policy guidance for Emergency Notification.
• Coordinated and facilitated Disaster Recovery testing for business units/critical systems. Provided guidance and wrote policy in support of standardization for System Recovery.

IT Program Manager

Confidential

Responsibilities:

• Conduct BIA(Business Impact Analysis) assessment, work with team to define critical time sensitive systems and business functions
• Design, develop, and document Business Continuity and Disaster Recovery Plans.
• Coordinate DR/BCP exercises.
• Facilitate training with critical support staff and management.
• Develop ad hoc presentations for senior management.
• Conduct business impact analysis, risk assessments of critical systems and business functions.
• Oversaw the integration of all service delivery units and constantlyimproved the quality and inter-working of the whole ‘virtual’ service team, including suppliers, to ensure aseamless end-to-end delivery of servicesfor clients
• Followed industry standard Program and Project Management Methodology, Tools and Techniques.
• Ensure that all the Quality Gates (Quality Gates are used to enforce phase containment between phases of a project, designed to prevent issues from an earlier phase compounding in the latter stages of a project and are formal checkpoints and often represent the transition point between teams) are met in entire project lifecycle.
• Managed the PeopleSoft security team to meet the SOX (Sarbanes Oxley) Audit.
• Developed UAT strategy, QA test scenarios and test cases for Core HR, eRecruit, Benefits, ePerformance, education, and query/report.
• Responsible for proactively monitoring the production and non-production database environments so that we may identify any contention or table-level locks which may degrade intensive business processes (example: financial data ledger loads, PeopleSoft online processing, PeopleSoft automated batch processing; people tools 8.53, 8.54, 8.55)
• SPOC for Confidential PeopleSoft HCM 9.1 approximately 50+ countries worldwide has been maintained on one Database which was outsourced to Accenture team.
• End-to-End PeopleSoft Application Upgrade and enhancement, including functionality such as‘ view pay slips’ for all employees across Global.
• Provided technical support for customer disaster recovery exercises during pretest conference calls, second level problem escalation and troubleshooting. Provided support in a disaster recovery testing environment. Performed Professional Services engagements as required.

IT Project Manager

Confidential, New Jersey

Responsibilities:

• Consulted and provided guidance to business units regarding vendors, service level agreements, contracts regarding recovery, and blanket agreement.
• Successfully Upgraded and Transition/outsourced PeopleSoft HCM/FSCM applications to India.
• Directly managed pre sales activities along with sales team and designed analytics report system around their marketing, sales and correspondence management
• Successfully completed the Due Diligence, Knowledge Acquisition and Knowledge Transition and got SOW signed for the steady state production support with help of 40+ resources with $15 Million budget for period 5 years. its fixed budget project.
• Successful negotiating and meeting SLA, at the same time had a close control on the budget.

PeopleSoft Development Manager

Confidential, Denver

Responsibilities:

• Managed the team as Development Manager to successfully implement and outsourced the PeopleSoft CRM Modules, HCM Modules and FSCM Modules. This was one huge project in USA for the budget of $340 Millions for Hawaiian Telecom
• In charge of Managed Services and Operation (MSO) for whole PeopleSoft Practice project
• Responsible for Project Execution, scope control, Scrum/Agile planning, monitor and Control, Issues, Risk, Vendor and Financial management to implement PeopleSoft CRM/FSCM applications
• Responsible for resource and ensuring deliverables are on time and within budget.
• Created weekly Executive Reports on Project progress, Key Risks, Triple Constraints, overall Migration and Technical implementation.

PeopleSoft Technical Lead

Confidential

Responsibilities:

• Delivered a large scale integration project for PeopleSoft IT legacy CRM systems and Oracle IT’s Metalink CRM internal application. I was the Technical Project Manager on that project.
• Was Development Lead for integration/Transition of J.D. Edwards Call Center application into PeopleSoft CRM. For the Call Center integration effort, we went through complex application customizations. We had to map the JDE system into the existing PS CRM implementation. This required a fit gap to match the requirements for the integration and customizations and reengineering several business processes to tailor to the integrated application. This integration also required enhanced Performance Tuning efforts with merger of additional data through application integration and a release upgrade with patches and fixes from development.
• Developed UAT strategy, QA test scenarios and test cases query/report.

Confidential

Responsibilities:

• Responsible for support, maintenance, customization and enhancement of PeopleSoft 8.4 CRM applications (Help Desk, Sales and Support).
• PeopleTools 8.4.0, Application designer, PeopleCode, Processor Scheduler, Security, Data Management, nVision, Query, Crystal Reports and Configuration.
• Collaborated with business decision makers to understand business objectives, opportunities, constraints needs and determined future add on revenue initiatives and finally translated these into technical requirements.
• Provided support and guidance for the other teams involved in migration of the developed system to the production environment.
• Extensive knowledge on Order Capture, Management. Service Order, Order Entry (Quote) and Time Management for Service Activity.
• Environment: PeopleSoft CRM 8.4 (Helpdesk), PeopleCode, People tools, SQR, Vantive 8.2.2.17, Vantive object Studio, OMU, Vantive Modules covered- Sales, Support, Help Desk, Field Service, QC and Marketing, Actuate, Crystal Query