Lead Project Manager Resume Chicago, IL - Hire IT People

SUMMARY:

Effective Project Management Professional with 15+ years’ experience successfully managing teams. Strengths include proactivelymanaging risk, ROI, and quality for full - life cycle IT & Telecom Projects.I bring order to chaos through leadership, teamwork and organization.

TECHNICAL SKILLS:

Tools: Rally, Service Now, Microsoft Project, & Microsoft Office: Outlook, Excel, Word, PowerPoint, Visio

Methodologies: Agile (2+ yrs), Waterfall (15+ yrs)

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Lead Project Manager

Responsibilities:

I delivered call center enhancements, ramps, moves & integration projects
Client facing TDM/SIP integration
License & Equipment OrderingADC call routing
Resource allocation & schedulingVoice & Screen Recording configuration
Budget & Forecast ManagementSecurity: PCI & Firewall Security considerations

Confidential, Chicago, IL

Agile Trained Project Manager

Responsibilities:

managing multiple Scrum Teams to deliver product releases deploying Uverse process improvements, facilitating IVR/ACD workflow improvements, reducing erred maintenance-technician truck-rolls, & consolidating truck-roll scheduling.
Managed multiple platform enhancements enabling call center & maintenance technicians to capture restore CPE configuration parameters, significantly reducing repeat service calls.
Developed scope & requirements with the clients, managing program to meet the client’s objectives, while also managing change throughout the SDLC.
Presented business case, gaining approval for $5M budget to support the program.
Managed changing budget throughout the life of the program, ensuring that the client’s ROI was met.
Cradle to grave SDLC project management.
Client facing TDM/SIP integration
License & Equipment OrderingADC call routing
Resource allocation & schedulingVoice & Screen Recording configuration
Budget & Forecast ManagementSecurity: PCI & Firewall Security considerations

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Lead Project Manager Resume

Chicago, IL

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