PROFILE:

• Proven strengths as a Project Manager/PMO/Business Analyst with experience in Process Audit and Improvement, Quality Assurance and delivering end - to-end solutions.
• Highly knowledgeable IT professional with concentration on the financial industry and over 10 years of experience in business analysis, project management, product development and implementation. Solid knowledge of SDLC, Agile (Scrum) and Waterfall methodology,database and system’s design.
• Heavy exposure to the areas Risk and Problem Resolution Management, Change Management and Process Improvement.

SKILL:

Project Management: MS Project, PPM, MS Visio, Business reporting, Clarity, eXtract.

Software: MS Word, MS PowerPoint, MS Excel, Visio, SharePoint, JIRA, Confluence, JAMA, Axure Pro, SQL, XML, Erwin, Oracle, Sybase.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/PMO

Responsibilities:

• Monitored project progress as per plan, analyzed the risks, issues and reported status to the stakeholders and management.
• Worked with stakeholders on requests, collected project information and provided estimates.
• Prioritized and resolved requirements and issues within project.
• Interacted with IT and business, including design and construction phases.
• Scheduled meetings to discuss defects, QA results, deployment and to go over project.
• Provided daily and weekly updates to team members on progress and briefing them on anticipated risks that could affect the project.
• Maintained the roadmap of milestones and deliverables.
• Followed up on critical issues with development to ensure their timely resolution.
• Used SharePoint as sources of information.
• Worked on wireframes and desks for the stakeholders for their meetings.

Confidential

Project Manager/PMO

Responsibilities:

• Conducted audits and reviewed project deliverables according to Audit Plan.
• Collaborated with cross-functional project teams in 3 project set-ups. Identified risks, which would have negative impact on the projects.
• Coordinated metrics standards, evaluated metrics according with project quality and control level.
• Developed step-by-step training materials on Problem Resolution Management.
• Supported project managers or leaders of distributed project teams in deployment of standard processes, tailoring of project-specific processes, processing of Audit Findings to enhance project delivery quality.
• Utilized standard software development methodologies, processes, techniques and quality planning methods in all phases of work.
• Assisted teams with difficult application problems, issues and defects regarding software capabilities and performance
• Assisted with all tactical activities relating to existed and future software products, conducted market researches for Product Manager. Performed sales, trend and profitability analysis and report generation.

Confidential

PMO/BA

Responsibilities:

• Created executive level dashboards, scorecards, Power Point decks for Global PMO.
• Updated PM tool with program/project status reporting ensured that resource allocations are complete and accurate, maintained team’s timesheets.
• Managed risks, issues, actions and dependencies across work stream.
• Produced project status, RAG reports and metrics for senior management.
• Worked on the multi-year roadmap and technology plan including cross project dependencies with other LOBs, milestone management, status reporting and project documentation
• Facilitating weekly Technology Status meetings ensuring projects were executed properly. Setting up Agenda, taking Minutes and tracking Action items.
• Developed design requirementsfor complex systems, specificationsandmock-upsaccording with business requirements.
• Analyzed the pre-existing software for reverse - engineering documentation using case modeling, class and activity diagrams.
• Communicated business requirements and process changes to all stakeholders
• Facilitated effective communication between stakeholders and cross-functional technical team by translating operational language into technical terminology.
• Resolved gaps between business processes and existed software to find solutions with development team diplomatically.
• Conducted new developed software presentations and market researches about competitors software.
• Performed trend analysis, sale weekly report for company executive management. Conducted customer interaction, product presentation.
• Created BRD and monitored the development and implementation of Automation of Express Money Orders transactions. This allowed proposing new services for customers and allowed reducing time costs by 25%.
• Utilizing VISIO and Power Point created architecture diagrams to reflect the approach to the project.
• Worked with stakeholders and developed BRD, performed high level testing of the software of customer credit history data export for International bank credit bureau. It allowed reducing costs by 50%.
• Participated in requirements gathering, analysis, design, implementation, testing and maintenance for "Accounting analyses" that allowed implementing new service product line.

Confidential

Lead engineer

Responsibilities:

• Provided support and maintenance of software.
• Passed knowledge (demos, training) to internal IT, end users and clients.
• Scheduled meetings to discuss defects, results, deployment and to go over projects.