SUMMARY

• Results - driven project manager with banking, insurance, real estate and non-profit industry exposure.
• Excel at forging relationships and driving change to deliver integrated solutions, standardize operations, and expand enterprise infrastructure.

TECHNICAL SKILLS

Training: Cloud Computing Public Cloud Platforms, Private Cloud Platforms, Cloud Security, Cloud Storage; Microsoft Azure Business Continuity; Introduction to Information Governance.

Applications: Google Drive, Docs, Sheets, Slides, Forms; MS Project, Visio, Excel, PowerPoint, Access, Outlook; Lotus Notes Mail, Primavera Portfolio Management, Minitab, Remedy, Track-IT, Bloomberg, Bridge.

System Tools: CMS, Solarwinds Network Management Tool, Active Directory, Citrix MetaFrame XP, Nfuse, User Manager, Veritas, VNC, Enterprise Administration, Web Administration, Blapim, Dameware NT Utility, RAS Secure ID, SafeWord Card, KeyFob.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Project Coordinator

Responsibilities:

• Coordinate virtual live streaming, audio/visual technology needs for meeting rooms with seating for 20 - 225 attendees.
• Collect, analyze and report data utilizing an online platform for management assessments.
• Compiled year over year data of student and employer engagement for management reports.
• Published content across NYU marketing platforms and managing database of information.
• Migrate risk by reviewing and assessing online request job submissions to NYU student employment system.

Confidential, New York, NY

IT Liaison & Career Advisor

Responsibilities:

• Managed department technology solutions including: VoIP phones, blackberry, desktop, printer and network connectivity.
• Coordinated setup for a smart screen projector installation with internal and external stakeholders.
• Conducted over 100 class/WebEx training sessions to develop trainers and clients.
• Utilized internal and external training material to serve as a guide for training and workshop sessions.

Confidential, Cincinnati, OH

Realtor/Investor

Responsibilities:

• Managed Business Continuity Operational Risk Management Citrix Project comprised of 15 Business Continuity Planning Coordinators to increase the number of Citrix Users (850) by 50% and improve the New User Citrix process.
• Redesigned business process and procedures; risk avoidance to reduce business interruptions in the event of an emergency.
• Assisted Process Owner with Capability Maturity Model Integration, Organizational Training Project to track IT Training effectiveness and quality of 18 different programs, created metrics and toolsets for monitoring and maintaining controls.
• Assisted Master Black Belts with facilitating Six Sigma (DMAIC) methodology awareness training sessions.

Confidential, Warren, NJ

Infrastructure Project Consultant

Responsibilities:

• Coordinated 15 Windows and Unix infrastructure projects with budgets up to $335,000 during the project life cycle.
• Worked with project team members from business units and Windows/Unix Engineers to obtain project requirements.
• Monitored initiatives at in the Midwest and East Coast data centers to ensure racking, stacking and network connectivity.
• Hosted and participated in daily conference calls to track project progress for Program Management Office updates.
• Developed communication plans and provided performance reporting methods on project progressions.
• Monitored server shipments to Data Centers, SAN Storage, and SA for software/hardware install progress.

Confidential, New York, NY

Technical Project Consultant

Responsibilities:

• Managed Corporate Banking Premise and Logistic restack projects. Largest restack required moving 55 clients.
• Led teams of up to 10 technicians. Managed escalated technology issues pertaining to restack during next day business.
• Performed floor plan analysis reviewing existing and new built out space for groups. Assigned consultants to inventory hardware equipment prior to restack.
• Coordinated IT deliverables: telecom, desktops, desktop peripherals, Bloomberg, fax machines, printers, scanners and ports required. Managed relationship with Network Engineers to configure and activate network printers to new segments.
• Managed Hardware Group track requests, workstation build process, served as escalation manager for hardware group daily deployment issues. Tested new user account credentials, verified management application request and configured Lotus Notes Mail.

Confidential, New York, NY

Data Center Project Consultant

Responsibilities:

• Supported servers in a server based computing environment. Implemented a server tracking system. Serviced clients accessing network resources via a Citrix Farm in a NetApp SAN solution environment of 100 Dell PowerEdge servers.
• Managed gathering technology documents for compliance with Sarbanes-Oxley control requirements.
• Tested, evaluated and produced required documentation of PowerEdge servers and Avaya activity.
• Performed daily backups utilizing Veritas Solutions. Identified network outages and coordinated with Network Engineers to restore network usage. Provided technical support to users utilizing Nfuse to access Citrix Network environment over an ISP.
• Maintained Filers, Circuits, Citrix Servers, Avaya Systems, System Backups, Domain Controllers, Exchange Server, Cisco Pix 515 (Switches, Routers), SQL, setup, installed and tested Cisco 2600 Routers.

Confidential, New York, NY

Systems Analyst

Responsibilities:

• Utilized Remedy application to route, escalate, track problems and remedy desktop support concerns.
• Created and modified user accounts utilizing administration tools: WebAdmin, User Manger and Enterprise Administrator.
• Accessed client desktop computers with Remote Control Software: Dameware NT Utility and VNC Utility.
• Liaison between developers and department representatives modified and tested software upgrades with infrastructure changes.
• Performed desktop migration of 300 users: backup data, ghost, image, test of computers and laptops with third party applications.