SUMMARY

• Twenty - four years of multivariate statistical data analytics with SAS and SPSS.
• Seventeen years of database marketing with extensive SAS and SQL programming.
• Twelve years of demonstrated leadership as a commissioned Air Force officer.
• Eleven years of behavioral science/applied psychology experience.

TECHNICAL SKILLS

Operating Systems: MS Windows

Platforms: UNIX, MVS/TSO

Programming Languages: SAS, SAS EG, SAS EM, SPSS, SQL

Office Applications: MS Office, Excel, Word, PowerPoint, Outlook, Visio

Software Tools: AQT, Toad, MS SQL Server Management Studio, SAP, Hummingbird Exceed, WinZip, WS FTP Pro, Filezilla, UltraEdit, Nielsen Prime Location, MapInfo, Business Objects, Cognos, Workday, QlikView, SurveyGizmo, TIBCO Spotfire

Databases: Teradata, Oracle, DB2, SQL Server, Access

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Thousand Oaks, CA

Responsibilities:

• SAS/STAT 9.4 programming on PC
• Extracted HR data from Workday & created custom reporting in SAS
• Provided Staffing & EEOC compliance reports with Workday & SAS
• Consulted on HR Analytics dashboards with TIBCO Spotfire

HR Analytics Manager

Confidential, St. Louis, MO

Responsibilities:

• SAS/STAT 9.4 programming on PC
• Developed Analytics SAS Datamart
• Extracted HR data from Workday & created custom reporting in SAS
• Modeled turnover rates with SAS Proc Logistic
• Created custom compensation statements using Workday Report Designer (BIRT)
• Survey creation and analysis with SurveyGizmo
• Created HR Analytics dashboards with QlikView 12

Analytics Manager

Confidential, St. Louis, MO

Responsibilities:

• Managed analytics for credit card collections and recovery for the fifth largest bank in the U.S.
• Supervised analysts
• Interviewed job candidates and provided ratings for personnel selection
• SAS/STAT 9.4 programming on UNIX (AIX), SAS EG and PC
• SQL programming in SAS and TOAD
• Managed a predictive model of monthly collections charge off losses
• Taught SAS training classes

Senior Statistical Analyst

Confidential, St. Louis, MO

Responsibilities:

• SAS/STAT 9.3 programming on UNIX (AIX), SAS EG and PC
• Constructed customer acquisition and retention direct marketing campaign lists
• Programmed scoring of branch location optimization and sales goal setting models
• Programmed data extraction and analysis to support Media advertising plans
• Managed the relationship & contracts of two major vendors: Acxiom & Nielsen Claritas
• Mapping and data extraction using Nielsen Claritas iMARK, Prime Location, and MapInfo
• Interviewed job candidates and provided ratings for personnel selection

Solutions Developer/Modeling and Analytics Team Leader

Confidential, Little Rock, AR

Responsibilities:

• SAS/STAT 9.1.3 programming on Linux Data Grid, UNIX (AIX), and PC
• Supervised 4 SAS programmers
• Served as Line of Business Leader for all Modeling, Analytic, and Database issues
• Developed Analytic SAS Datamart to support Modeling and Reporting
• Supervised Model Implementation, Scoring, and Auditing using SAS
• Taught SAS training classes

SAS/SQL Programmer

Confidential, Norcross, GA

Responsibilities:

• SAS/STAT 9.1.3 programming on UNIX (Sun Solaris) and PC
• Reported churn probability of large business accounts
• Business retention campaign reporting
• Loaded business account data into Salesforce.com CRM tool
• Created Ad Hoc analysis of business account data
• SAS/STAT 9.1.3 programming on UNIX (Sun Solaris) and PC
• Supervised analysts
• Analyzed performance of targeted retention models that ranked telephone service representatives based on their performance to the value of a customer's account for inbound service calls to maximize retention rate and saved revenue
• Consulted on automated outbound telemarketing performance metrics reporting
• Calculated and reported persistency of insurance product accounts
• Provided SAS programming training to analysts
• SAS 9.1 programming on UNIX (AIX 4.3) and PC
• Data mined Oracle databases using SQL with TOAD 8.0 and Microsoft Access
• Created process workflow documentation using Visio flowcharts
• Constructed customer acquisition and retention direct marketing campaign lists
• Interfaced with vendors for NCOA and credit scoring of prospects, including PGP key encryption/decryption
• Programmed automated daily error reports and designed Excel pivot table report for management review
• Programmed automated weekly metrics reports to evaluate the timeliness of enrollments and sales channel, vendor, and system performance
• Performed quality control of all targeted customer enrollments and worked with vendors to correct and minimize the occurrence of errors
• Programmed automated weekly D2D sales reports and reconciled received enrollments to identify, rectify, and minimize the occurrence of missing enrollments
• Programmed automated weekly reconciliation report of enrollment agreement images in FileNET
• Managed the due diligence, selection, contracting, training, and testing of new imaging & data entry vendor.
• Maintained customer information in SAP
• Validated customer information and tracked EDI transactions using ERCOT portal
• Ran customer enrollment metrics reports with Cognos
• Managed FTP of data files across platforms and servers with Hummingbird
• Wrote a training manual on enrollment quality control processes and issue resolution
• Consulted on the design of survey instruments to provide metrics for bonus pay calculation
• Interviewed job candidates and provided ratings for personnel selection

Adjunct Professor

Confidential, Plano, TX

Responsibilities:

• Taught both sections of Psychology 2302, Applied Psychology.
• Application of psychological theory and methodology to human resource management issues in organizations
• Emphasis on Industrial/Organizational, Human Factors, and Consumer Psychology topics
• Received outstanding student evaluations of teaching quality
• Selected new and greatly improved textbook with online web content

Campaign Consultant

Confidential, Dallas, TX

Responsibilities:

• SAS 8.2 programming on UNIX (Sun Solaris 5.6) and PC
• Performed Statistical analysis of effectiveness of direct marketing and CRM campaigns
• Data mined customer information in Oracle database using SQL in TOAD
• Created marketing campaign mail lists with SAS using demographic information to maximize customer response and profitability while minimizing marketing expenses

Marketing Analyst

Confidential, Plano, TX

Responsibilities:

• SAS 6/8.2 programming on mainframe (MVS TSO/JCL), UNIX (SGI), and PC
• Analyzed insurance product and membership services marketing effectiveness and profitability
• Used fast count easy access to analyze customer information in a relational database
• Scored prospects using statistical models predicting probability of purchase and profitability
• Managed warehousing, quality control, and transfer of data between platforms
• Used Excel spreadsheet statistical formulas and macros to report and analyze data

Occupational Analyst/Assistant Section Chief

Confidential, TX

Responsibilities:

• Performed job analysis of space & missile operations specialties to validate redesign of 24 training courses, streamlining and improving training for 4,000 officers and enlisted personnel
• Performed knowledge needs analysis to modernize staff development officer training course
• Performed knowledge needs analysis to validate promotion tests for 270,000 enlisted personnel
• Instructed subject-matter experts how to utilize job analysis data for test development
• Consulted with training managers to implement recommendations based on job analysis data
• Interviewed job incumbents and subject-matter experts to develop task lists and survey questions
• Developed and administered task/knowledge inventories and job satisfaction survey instruments
• Analyzed data utilizing Comprehensive Occupational Data Analysis Programs (CODAP) on mainframe
• Multivariate statistical analyses with SPSS
• Supervised computer security, hardware & software configuration, computer training, and technical support for section of 10 analysts as Internal Computer Monitor
• One of seven behavioral scientists competitively selected Air Force wide for full scholarship at civilian school of choice

Graduate Student Intern

Confidential, Plano, TX

Responsibilities:

• Researched, developed, and validated personnel selection tests for assessment centers, including interviews, in-basket exercises, written communication tests, and predictive job application bio-data
• Interviewed job incumbents and subject-matter experts to content validate test items
• Consulted with business managers to determine knowledge, skills, abilities, and other attributes to assess in job applicants
• Multivariate statistical analyses with SPSS

Research Psychologist/Security Manager

Confidential, AZ

Responsibilities:

• Designed and conducted experiments testing pilots' dynamic visual acuity, distance estimation, target detection, and situational awareness while using night vision goggles (NVGs)
• Interviewed subject-matter experts to evaluate flight simulator war-gaming fidelity and training effectiveness
• Investigated techniques to improve aircrew performance and training
• Multivariate statistical analyses with SPSS
• Supervised industrial, physical, and personnel security of research laboratory employing 75 military, civil service, and contractor personnel including administration of all security clearances
• Received USAF Security Police Security Manager training
• Controlled all operations, maintenance, and security of squadron of 50 Minuteman II ICBMs
• Commanded missile combat crewmembers, security police, maintenance, and support personnel
• Strategic Air Command Inspector General Outstanding Performer -- one of only six awarded in Wing
• Strategic Air Command Safety Screen Award for detecting and correcting hazardous situations
• Selected Squadron Crew of the Month six times for outstanding job performance under demanding circumstances, twice being also selected Wing Crew of the Month
• Earned two Outstanding Performer ratings for exemplary job performance evaluations
• Operations Group Commander Honor Roll (Top 15%) for excellent demonstrated job knowledge