Project Manager/Business Analyst Resume

SUMMARY

Process driven analytical professional with exceptional problem - solving skills and a passion for improving customer experience & operational efficiencies.
Demonstrated success in executing on various process improvements along the areas of sales lifecycle
CRM, Quote to Cash. Strong leadership and organizational skills coupled with exceptional communication, interpersonal, and networking skills, building positive working relationships with clients, team members, and managers.
Successful implementation of Sales Cloud (SFDC) and Apttus CLM & CPQ applications to automate the sales processes at Dover-VSG, Varian Medical Systems, Conduent.
Design & architect Sales Discount Guidance to drive consistency in discounting across customer & partner portfolio thereby reducing discount variation and improving margins
Process design to enable multiple incentives on a single deal reducing the non-standard deal volume by 24%.
Automate sales compensation process supporting Managed Service business model improving field sales productivity by 67 hrs/person/annum
Improve order fulfillment process of an Oil Engine (discrete manufacturing) company from 6 weeks to 1 week.
Document the admin guide for salesforce professional Services application

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Business Analyst

Responsibilities:

Assess & Analyze the various sales business process - Lead, Opportunity, Quote, contract management - by conducting discovery sessions
Understand the existing system architecture to evaluate on salesforce integrations
Key deliverables include business requirement documentation including process flows, high level data flow, mock ups & wireframes of As-Is and To-Be process flows & architecture, data migration & integration requirements, Acceptance criteria
Configure & customize Salesforce and Apttus CPQ & CLM managed package
Leverage workflow, triggers & ApttusX-author tool for building the proposal and agreement templates & processes
Perform system set-up, configuration, and UAT & BAT testing
Develop workflow to reassign account ownership based on defined criteria
Build collaterals to support CPQ advisory offering - metric based assessment of various OTF CPQ tools in lieu of client requirement
Build client presentations & solution demos.
Respond to client RFPs

Confidential, San Jose, CA

Unified Commerce & Marketing

Responsibilities:

Renewals, Subscription, Software, Products etc. Transform the E2E partner experience along the renewal lifecycle to capture business opportunities for Confidential .
Understand the current challenges and identify critical business scenarios affecting the renewal business models
Identify the gaps or pain points categorized by process, policy, data & systems
Deliverables include UCE Blue Print framework, E2E Information Flow, Capability matrix and roadmap.
Define epics (business requirements) and acceptance criteria to execute on capabilities aligned with AGILE framework
Understand the information flow and articulate impact to business processes or data migration

Confidential

Project Manager

Responsibilities:

Collaborate with cross-functional & regional teams to gather and validate requirements and create buy-in on a high level solution approach/concept
Gather requirements (BRD) to design the architecture bundles capability
Document UAT/BAT scripts
Enable partners across theatres to access List Prices as per the new List Price Management initiative
Socialize with IT to get the capabilities delivered
Create specifications, wireframes, storyboards, process flow diagrams to communicate business and solution requirements
As an SME, create Change Management artifacts - strategy playbook & content for adoption by external partners & internal channel program teams
Socialize and support the theatre pricing teams to adopt the new framework

Lead Business Systems Analyst

Confidential

Responsibilities:

Understand the pricing waterfall and integrate the capability within CCW quoting portal and cloud(SAAS) based SFDC to provide a seamless user experience
Design the business process to operationally manage the business rules based on sales hierarchy, technology, customer segment.
Document the business requirements (BRD); QA & UAT scripts
Project Manage & guide the development and QA team to document and deliver the functionality in the capacity of an SME and document QA test scripts.
Optimize the approval routing and improve deal approval cycle time based on discount discretion (against guidance)

Confidential, Mountainview, CA

Sr. Business Process Consultant

Responsibilities:

Collaborate with cross-functional teams to carve out current state & to-be state processes supporting professional services business model
Deliver process documentation leveraging SIPOC framework.
Identify & analyze various use-cases (assessed using pareto)

TECHNICAL SKILLS

Data Analysis: SQL, TOAD, Advance Excel

Data Visualization: Tableau, Excel, Minitab

Marketing Platform: ZIFT

CRM: Sales Force/

CPQ/CLM: Apttus, SF CPQ

Scrum tools: JIRA, RALLY, Sharepoint